Thank you for your glowing review! We're delighted to hear that you enjoyed your stay at The Downtown Hotel in Mexico City and appreciated our beautiful design, excellent service, and vibrant surroundings in the heart of Centro. We apologize for any inconvenience regarding the pool closure for the event and the issue with the AC unit. We're glad that we were able to provide access to our sister hotel's rooftop pool at Circulo Hotel. Despite these minor setbacks, we're thrilled that you still had a wonderful experience with us. We hope to welcome you back again soon for another fantastic stay!

Thank you for your feedback! We're delighted to hear that you appreciated the historic charm and central location of our boutique hotel. We apologize for any inconvenience caused by the room size and stuffiness; your comments will be shared with our team to see how we can improve in these areas. It's great to know that our accommodation of a late check-out was helpful for you. We take pride in our architectural beauty and are thrilled that it left a positive impression on you. We hope to welcome you back in the future and provide you with an even better experience. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.

Muchas gracias por sus comentarios.

Muchas gracias por sus comentarios.

Your reservation was prepaid madame, expedia is the one who has your money withheld.

Muchas gracias por sus comentarios!!

Muchas gracias por sus comentarios.

Thank you for sharing your experience! It sounds like this hotel offers a truly exceptional stay in downtown Mexico. The combination of a historical building, comfortable rooms, and a rooftop pool and jacuzzi sounds absolutely delightful. Your advice about taking a cab to explore other areas of the city is very helpful for future travelers. Overall, it seems like a perfect choice for a short getaway of 1 or 2 nights in the old part of Mexico.

Muchas gracias por sus comentarios

Muchas gracias por tus comentarios!!

Hola Alejandro,Gracias por tus comentarios son muy valiosos para nosotros

muchas gracias por sus comentarios

gracias por sus comentarios

Gracias por sus comentarios

Muchas gracias por sus comentarios

Thank you very much for your comments

MUCHAS GRACIAS POR SUS COMENTARIOS

MUCHAS GRACIAS POR SUS COMENTARIOS

Muchas gracias por sus comentarios

Muchas gracias por sus comentarios

Muchas gracias por sus comentarios

Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your compliments about the beauty of our building and the location, as well as your kind words about our shower.I apologize for the inconveniences you experienced during your stay. We take your comments seriously and will address each issue you mentioned. We are disappointed to hear that the air conditioning in your room was not working properly despite your request for maintenance. We will investigate this to ensure it does not happen to future guests.We also understand your concerns about the lighting and outlets in the room. Our team is currently looking into solutions to improve these aspects for a more comfortable stay.Regarding the checkout process, I'm sorry for any confusion and inconvenience you encountered. We will be reviewing our procedures to ensure a smoother and more transparent checkout experience for all guests.As for the issue with the beds, we understand that comfort is crucial, and we will consider ways to enhance this aspect of our rooms.Your feedback is invaluable to us, and it helps us to improve our services. We hope that you will give us another opportunity to provide you with a better experience in the future. Please feel free to reach out directly if you plan to return, and we will make every effort to ensure a more pleasant stay.Thank you again for your feedback, and we hope to welcome you back in the future.

Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience during your stay at our hotel.It's wonderful to know that you enjoyed our central location, the cleanliness, and the amazing ambience. We take pride in providing a comfortable and pleasant environment for our guests, and your kind words motivate us to continue our efforts.We are looking forward to welcoming you back in the near future. If you have any specific preferences or requests for your next stay, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to ensuring your next visit is just as enjoyable as this one.Once again, thank you for choosing to stay with us, and we can't wait to see you again.

Thank you for taking the time to share your feedback. We appreciate your thoughtful comments and are glad to hear that you found the bed comfortable and the room spacious.We apologize for the lack of room lighting, and we understand the importance of practicality and functionality. Your feedback regarding the need for more lighting is duly noted, and we will consider improvements to ensure a more comfortable stay for our guests.We are delighted that you enjoyed the unique architecture and views from the street-facing rooms. It's great to hear that you found our breakfast offerings to your liking, and we will continue to provide a variety of options for our guests.We are also pleased to hear that our room staff were helpful and accommodating, even though they may not speak English. Your patience and understanding are greatly appreciated.Thank you for the tip about visiting Teotihucan, and we're glad you had a majestic experience there. We will make sure to share this recommendation with our future guests.Regarding the cultural aspect you mentioned about the staff and the elevator, we appreciate your understanding and efforts to invite them to join you. We will ensure that our staff is well-informed about our guests' preferences in this regard.We value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back in the future. If you have any more insights to share, please feel free to reach out. Your input is important to us.

Mucvhas gracias por sus comentarios

Thank you very much for your comments

Thank you very much for your comments

Thank you very much for your comments

Thank you very much for your comments

Muchas gracias por sus comentarios.

Thank you for your comments

Muchas gracias por sus comentarios.

Muchas gracias por sus comentarios.

Thank you very much for your comments

Gracias por tomarse el tiempo para compartir su experiencia en nuestro establecimiento. Apreciamos sus comentarios y lamentamos mucho que su estancia no haya cumplido plenamente con sus expectativas. Su opinión es de suma importancia para nosotros, ya que nos ayuda a mejorar nuestros servicios y proporcionar una experiencia más satisfactoria para nuestros huéspedes.Nos complace saber que encontró nuestras habitaciones hermosas y que nuestra ubicación fue de su agrado. Sin embargo, nos entristece saber que tuvo inconvenientes con el aire acondicionado de su habitación y que percibió a nuestro personal como poco servicial. Esto no es lo estándar de servicio que nos esforzamos por brindar, y nos disculpamos por cualquier inconveniente que haya experimentado.Tomamos en serio sus comentarios y hemos compartido sus observaciones con nuestro equipo de mantenimiento y servicio al cliente para abordar las áreas de mejora necesarias. Estamos comprometidos en garantizar que nuestros servicios y nuestras instalaciones cumplan con los más altos estándares de calidad.Siempre buscamos brindar una experiencia acogedora y memorable para nuestros huéspedes, y lamentamos no haber cumplido con sus expectativas en esta ocasión. Nos encantaría tener la oportunidad de rectificar su experiencia y asegurarnos de que su próxima visita sea más placentera. Por favor, si tiene planes de regresar, no dude en comunicarse con nosotros directamente, y estaremos encantados de asistirlo personalmente y garantizar que se sienta bienvenido y cuidado.Agradecemos nuevamente sus comentarios y su sinceridad. Valoramos su patrocinio y esperamos tener la oportunidad de servirle mejor en el futuro.

Thank you for your feedback! We're glad to hear that you enjoyed your stay at our hotel in the historic center of CDMX and that you found it to be a great place to stay. We appreciate your recommendation and are happy to know that you found the dark rooms to be part of the unique ambiance of the hotel. Thank you for choosing to stay with us and we hope to welcome you back again in the future.

Thanks for taking the time to comment.

Thank you for taking the time to leave your comments on Booking. We truly appreciate your feedback and are glad to hear that you had a pleasant stay with us.We strive to provide our guests with the best possible experience, and your comments help us to continually improve our services. We hope to have the opportunity to welcome you back to our hotel in the near future.Once again, thank you for your kind words.Best regards,

Hello!Thank you for taking the time to share your experience at the Centro Mexico City hotel. I am glad to hear that overall your stay was fantastic and that you enjoyed the hotel's facilities, location and that you felt safe during your stay.I am sorry to hear that you were unable to use the pool or jacuzzi because the staff did not provide a clear explanation. I understand that this was an inconvenience and hope that for future stays the hotel can clearly communicate their policies on pool use to guests during check-in to avoid confusion.I am glad to hear that the included breakfast was to your liking and hope you had a wonderful experience exploring downtown Mexico City.Thanks again for your feedback and we hope to have you back at the hotel soon!

Muchas gracias por sus comentarios!Nos da mucho gusto saber que haya tenido unaestancia agradable. Esperamos poder contar con su visita nuevamente. Saludos

En nombre de todo el equipo, nos gustaría agradecerle por haberse tomado el tiempo de dejarnos sus comentarios sobre su estadía en nuestro hotel. Fue muy amable de su parte compartir sus experiencias con nosotros y con otros posibles huéspedes.Nos complace saber que disfrutó de su estadía con nosotros y que nuestras instalaciones y servicios cumplieron con sus expectativas. Sus comentarios positivos son una gran motivación para seguir trabajando duro y ofrecer la mejor experiencia posible a nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle otra experiencia memorable. Si necesita cualquier cosa en su próxima visita, no dude en contactarnos en cualquier momento.Gracias nuevamente por sus comentarios y por elegir nuestro hotel.

We would like to express our sincere appreciation for taking the time to give us your feedback on your recent stay at our hotel. We greatly value your opinion and comments, as they help us to continuously improve our services to provide a better experience for our guests.Thank you for your contribution to the success of our hotel. We hope you enjoyed your stay with us and look forward to welcoming you back in the near future.Yours sincerely,The Downtown Hotel Team

Thank you very much for your comments.

Muchas gracias por sus comentarios.

Thank you very much for your comments.

Le agradecemos la calificación dada. Nos es muy útil para así podernos enfocar mas en un futuro. Saludos cordiales

Muchas gracias por sus comentarios

Hi Janet,Thank you very much for your comments, we hope to see you very soon.