2/10 - Terrível
Martha
Viagem a dois
28 de nov. de 2025
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Hotel Maya Yucatan by Kavia. Merida,Yuc. bn
Review.
First of all, my compliments to the photographer. The hotel IS NOT like it shows on pictures anymore.
I DO NOT RECOMMEND IT !!!!
This hotel clearly needs maintenance badly, the first room they put us in on the top floor had a strong humidity odor, mildew growth on the ceiling, and warped floors. Definitely nothing like the pictures we saw on Expedia.
Shame on Expedia as well, for not checking what they are selling !
I will not even mention their silly excuse at the front desk about our complaint of the room condition…However, they moved us to another room, and let’s say it was “a little better”, if you don't mind waiting 3 days for them to replace the shower head, while you have to shower with the water coming out of the broken side of the shower head (actually, the videos that we have of the shower are kinda funny)
Anyway, my advice to everyone that reads this review is NOT TO STAY IN THIS HOTEL.
On top of everything, the night before our check out, some of our things were missing…
I do have to say, however, the people in the hotel were nice. My guess is, there is a serious management problem.
There are MANY little hotels nearby, cheaper and way better. The only reason we didn’t move out was because our daughter had an operation in Merida, which was the only reason for our visit.
Kindly
The guest you will never see again.
Martha
Hospedou-se por 7 diárias em nov.. de 2025
