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Avaliações de Econo Lodge Mechanicsburg

2 out of 5
Econo Lodge Mechanicsburg
650 Gettysburg Rd, Mechanicsburg, PA

Avaliações

6,6
Nota 10 - Excelente. 66 de 370 avaliações" "
Nota 8 - Boa. 106 de 370 avaliações" "
Nota 6 - Ok. 94 de 370 avaliações" "
Nota 4 - Insatisfatória. 55 de 370 avaliações" "
Nota 2 - Terrível. 49 de 370 avaliações" "

7,0/10

Limpeza

7,4/10

Serviço e funcionários

5,6/10

Comodidades

6,4/10

Condições e instalações da propriedade

6,6/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

gilmar, NY

Pontos positivos: Conforto do quarto
Dentro da expectativa.
Td certo, apenas internet muito lenta. Fácil acesso.
Hospedou-se por 3 diárias em set. de 2017
Resposta de Tanu em 4 de nov. de 2017
Dear Guest, Thank you very much for your response. Sincerely, Econo Lodge Team

8/10 - Boa

Ann

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean. Friendly staff. Great WiFi. And the pool is looking good,too. It was too cool to take dip. Maybe next time.
Hospedou-se por 1 diária em mai. de 2024
Resposta de JOE em 14 de mai. de 2024
Dear Ann,We appreciate your feedback on your recent stay. It's great to hear that you found the hotel clean, with friendly staff and good Wi-Fi. While the pool wasn't usable during your visit due to updating, we're glad the facilities were well-maintained. We strive to provide a comfortable and enjoyable experience for all our guests. If there are any areas we can improve upon, please don't hesitate to let us know. We look forward to welcoming you back in the future when you can take advantage of the pool.

2/10 - Terrível

Ruth

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My door didn’t have a lock inside, I left the same minute I walked in.
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Holly

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em fev. de 2024
Resposta de JOE em 19 de abr. de 2024
Dear Holly,We are pleased to know that your stay at Hotel EconoLodge was largely satisfactory. It's delightful to note your positive rating. However, we are committed to making every guest experience perfect. If there are any specific areas where you think we can improve, please do share. We look forward to welcoming you back soon for an even better stay.Best Regards,The Econolodge Team

2/10 - Terrível

Eric, Lancaster

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Broken things , lights flickered all night and i killed a cockroach .opon arrival i was given wrong room key tried to gwt it to the room and i was threatened by people inside after that was given another room what a nightmare
Hospedou-se por 2 diárias em abr. de 2024
Resposta de JOE em 9 de abr. de 2024
Dear Eric,I'm truly sorry to hear about the challenges you faced upon your arrival. Your experience is unacceptable and does not reflect the high standards we strive to uphold. We value your feedback and would like to ensure that incidents like these are addressed promptly. Your comfort and safety are our top priorities, and we want to do everything we can to improve your experience with us.

10/10 - Excelente

Brian

Hospedou-se por 1 diária em fev. de 2024
Resposta de Joe em 12 de fev. de 2024
Dear Brian,Your short but incredibly positive review has truly brightened our day. At our EconoLodge, we strive to provide our guests with an exceptional experience, and it appears we were successful in your case. We are thrilled to know that your stay with us was satisfying. We hope to maintain this standard and continue to exceed expectations during your future visits. Best regards.

10/10 - Excelente

Ed

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Joe em 4 de fev. de 2024
Dear Ed,Delighted to hear that you had a positive experience at Our EconoLodge. We hope to have the pleasure of serving you again in the future. Best Regards, EconoLodge Team

2/10 - Terrível

Claude

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
La chambre était insalubre, lit et couverture très sale, toilette salle avec des insectes volant, humidité très forte, avons du quitter sur le champs avec une demande de remboursement.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Joe em 31 de jan. de 2024
Lamento escuchar su decepcionante experiencia. Ciertamente, este no es el estándar de servicio que nos esforzamos por brindar a nuestros valiosos huéspedes. Sus comentarios son importantes para nosotros, ya que estamos comprometidos a mejorar continuamente nuestras instalaciones y garantizar una estadía cómoda para todos los huéspedes.Pedimos disculpas por las molestias causadas por las condiciones insalubres, la cama y la manta sucias, la presencia de insectos voladores. Tenga la seguridad de que nos tomamos estos problemas en serio e investigaremos el asunto a fondo.Valoramos su patrocinio y apreciaríamos otra oportunidad para brindarle una experiencia positiva en el futuro. Si decide darnos otra oportunidad, comuníquese directamente con nosotros para que podamos asegurarnos de que tenga una estadía perfecta. Gracias por llamar nuestra atención sobre este asunto.

10/10 - Excelente

MARK

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Joe em 21 de jan. de 2024
Dear Mark,Your incredibly positive review has truly brightened our day. At our EconoLodge, we strive to provide our guests with an exceptional experience, and it appears we were successful in your case. We are thrilled to know that your stay with us was satisfying. We hope to maintain this standard and continue to exceed expectations during your future visits. Best regards.

10/10 - Excelente

LaVerne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice stay
Nice room for the money
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Joe em 9 de jan. de 2024
Dear laverne, Your short but incredibly positive review has truly brightened our day. At our Econolodge, we strive to provide our guests with an exceptional experience, and it appears we were successful in your case. We are thrilled to know that your stay with us was satisfying. We hope to maintain this standard and continue to exceed expectations during your future visits.Best regard

10/10 - Excelente

Muhdy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great
Hospedou-se por 1 diária em jan. de 2024
Resposta de Joe em 4 de jan. de 2024
Dear Muhdy, It's truly motivating to see a perfect rating from you. Your support is greatly appreciated, and we're elated to know that you had a satisfying experience with us. Our team always strives to provide exceptional service to all our guests, and it brings us immense gratification to see that our efforts resonated with your stay. Your feedback is a testament to the hard work and consistent efforts of our staff. Rest assured; we will keep doing our utmost to make every stay memorable for our guests. Should your travels bring you back to our area, we look forward to the opportunity of welcoming you again at EconoLodge. Sincerely, Sagar Patel Owner/Manager EconoLodge

6/10 - Ok

Cuiling

Pontos negativos: Condições e instalações da propriedade
The room was a little smelly.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Joe em 31 de dez. de 2023
Dear CuilingWe appreciate your feedback regarding the smell in the room. Our team strives to ensure a fresh and pleasant environment for our guests, so we apologize for any inconvenience caused. We will investigate this matter promptly and take the necessary steps to rectify it. Your satisfaction is important to us, and we hope you'll give us another opportunity to provide you with a more enjoyable experience in the future. Please let us know if there is anything else we can assist you with.

2/10 - Terrível

Roikatul

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Joe em 7 de dez. de 2023
We regret to see your rating and understand that your experience at our EconoLodge didn't meet your expectations. We strive to provide all our guests with an exceptional stay, and it's clear we fell short of this during your visit. Your feedback is crucial to us, and we appreciate you taking the time to share it.

2/10 - Terrível

Jeff

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hair all over the bathroom counter. Bad mattress. Big hole in wall where cable entered room. No handle bar in bathroom, just the two holders for the bar. Unable to close curtains all the way so light streamed in during the night. Need desperately updated and better care. Would not stay there again.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Joe em 7 de dez. de 2023
Dear Jeff, thank you for reaching out to us and sharing your feedback regarding your recent stay at our establishment. We sincerely apologize for any inconveniences you experienced and understand the impact it had on your overall experience. Your feedback is highly valued, as it helps us identify areas where we can improve our services and facilities. We have carefully noted your concerns regarding the cleanliness, mattress condition, hole in the wall, bathroom handlebar, and curtains. Please be assured that we take these matters seriously and will address them promptly to ensure that similar issues do not occur in the future. Our team is committed to providing a comfortable and enjoyable stay for all of our guests. Your comments will serve as a valuable resource as we work towards enhancing the quality of our accommodations. We truly appreciate your understanding and patience throughout this process. It would mean a lot to us if you would consider giving us another opportunity to provide you with an improved experience in the future. We are confident that with your feedback in mind, we can ensure a more pleasant stay should you choose to return. Once again, please accept our sincerest apologies for any inconvenience caused during your recent visit. We value your patronage greatly and thank you for bringing these matters to our attention. If there is anything else we can assist you with or if you have any further questions or concerns, please do not hesitate to reach out directly. Warm regards Sagar PatelOwner/ManagerEconolodge

8/10 - Boa

Joseph

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Great value room
Great value room if your able to book it under $80. Check in was seamless and he was very helpful. Room was clean. It’s a motel so don’t expect the Hilton type of room. I would stay overnight again if I’m going back to that area.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Joe em 20 de nov. de 2023
Dear Joseph,Thank you for your positive feedback! We are thrilled to hear that you had a great experience during your stay. Providing seamless check-in and clean rooms are top priorities for us, and we're glad that we were able to meet your expectations in these areas.While we may not offer the amenities of a luxury hotel chain, we strive to provide excellent value for our guests. Your satisfaction is important to us, and knowing that you would choose to stay at our motel again if you return to the area is truly gratifying.If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We look forward to welcoming you back in the future!Sincerely Sagar PatelOwner/ManagerEconoLodge

4/10 - Insatisfatória

Jessica

Viagem de negócios
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Find another place pay a little more
This place is in need of major repairs. The window was broken , toilet flushed only by constant jiggling the handle , then would run for an hour. Bed had hairs indicating it was not changed .. just one thing after another .. super cheap and pet friendly is why we chose it . I sprayed everything with Lysol and made the best of it. Oh room 112 the water is so hot it burnt my back .. not happy at all with this stay
Hospedou-se por 1 diária em nov. de 2023
Resposta de Joe em 17 de nov. de 2023
Dear Jessica,We apologize for the inconvenience you experienced during your stay. We take feedback like yours seriously as it helps us identify areas for improvement. We understand that broken windows, plumbing issues, and unclean bedding are not acceptable conditions for our guests. Rest assured, we will address these concerns immediately to ensure a more pleasant experience for future guests.Regarding the hot water issue in room 112, we will investigate and rectify the situation promptly to prevent any further incidents. Your comfort and safety are of utmost importance to us.We appreciate your understanding and patience during this time we are under new ownwership and we are currently rectifying the issues our motel has. We value your feedback and strive to provide a better experience in the future.sincerly Sagar Patel

10/10 - Excelente

douglas

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Joe em 12 de nov. de 2023
Dear douglas, Your short but incredibly positive review has truly brightened our day. At our Econolodge, we strive to provide our guests with an exceptional experience, and it appears we were successful in your case. We are thrilled to know that your stay with us was satisfying. We hope to maintain this standard and continue to exceed expectations during your future visits.Best regards.

2/10 - Terrível

Molly

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de joe em 4 de nov. de 2023
Dear Molly,We regret to see your rating and understand that your experience at our Econo Lodge didn't meet your expectations. We strive to provide all our guests with an exceptional stay, and it's clear we fell short of this during your visit. Your feedback is crucial to us, and we appreciate you taking the time to share. Sincerely,Sagar PatelOwner/Manager Econo Lodge

10/10 - Excelente

Scott

Viagem a dois
Clean, comfy, friendly Would stay again
Hospedou-se por 1 diária em out. de 2023
Resposta de Joe em 20 de out. de 2023
Dear Scott,It is such a pleasure to read your concise yet meaningful review. Your words, "Clean, comfy, friendly," are incredibly important to us as they encapsulate our commitment to providing an exceptional experience to all our guests at Econo Lodge.Our team takes immense pride in maintaining the cleanliness of our rooms and the overall environment. We are glad to see that you found our facilities up to the mark and comfortable. Moreover, our friendly staff truly represents our service ethos and we appreciate your recognition of their efforts.It is reassuring to hear that you would consider staying with us again. This is the highest compliment we can receive, and it motivates us to continue to strive for excellence. We eagerly look forward to welcoming you back to EconoLodge in the future.Sincerely,Sagar PatelOwner/ManagerEcono Lodge

8/10 - Boa

Tina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Older but well maintained
Older but well maintained. Amenities such as a hair dryer, microwave and dorm refrigerator included. A good value. Dog fee at $10/dog was reasonable. The only downside was the use of Glade Air fresheners. The scent was overpowering and forced me to wear a mask indoors to protect my lungs. Even after the air freshener was removed and taken to the desk the scent lingered.
Hospedou-se por 1 diária em out. de 2023
Resposta de Joe em 20 de out. de 2023
Dear Tina,Your feedback is greatly appreciated and I'm glad to hear that you found our hotel to be well-maintained and a good value for your stay. It is our goal to provide comfortable and convenient amenities for our guests, so it's pleasing to know that the inclusion of a hair dryer, microwave, and dorm refrigerator added value to your experience.We understand that each guest has different preferences and sensitivities, and we're sorry to hear that the scent of the air fresheners in your room was too strong for your comfort. This is certainly not the typical experience we aim to provide, and we appreciate you bringing this matter to our attention. At EconoLodge, we are committed to creating a pleasant and comfortable environment for all our guests. Your feedback is valuable as we continually seek to improve our guest experience. Thank you once again for choosing EconoLodge for your stay. We hope to have the opportunity to welcome you back in the future.Sincerely,Sagar PatelOwner/ManagerEcono Lodge

10/10 - Excelente

Allan

Hospedou-se por 1 diária em out. de 2023
Resposta de Joe em 29 de out. de 2023
Dear Guest,It's truly motivating to see a perfect rating from you. Your support is greatly appreciated and we're elated to know that you had a satisfying experience with us.Our team always strives to provide exceptional service to all our guests, and it brings us immense gratification to see that our efforts resonated with your stay.Your feedback is a testament to the hard work and consistent efforts of our staff. Rest assured, we will keep doing our utmost to make every stay memorable for our guests.Should your travels bring you back to our area, we look forward to the opportunity of welcoming you again at EconoLodge. Sincerely,Sagar PatelOwner/ManagerEconoLodge

4/10 - Insatisfatória

Thomas

Viagem de negócios
Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em set. de 2023
Resposta de Joe em 5 de out. de 2023
Dear Thomas,I'm truly sorry to know that your recent stay at Econo Lodge didn't meet your expectations. We aim to provide a satisfactory experience to all our guests, and it is disappointing to find out we didn't reach that mark with you. It would be greatly appreciated if you could share more about your experience. This will help us understand your concerns better and take necessary steps towards improvement. Your feedback matters and I assure you that we're committed to making our guest experience better. Sincerely,Sagar PatelOwner/ManagerEconolodge

4/10 - Insatisfatória

Aaron

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Joe em 1 de out. de 2023
Dear Aaron,It appears from your rating that your stay at Econo Lodge did not meet your expectations. Your feedback, albeit brief, is valuable to us. It is our aim to provide a satisfactory experience for all our guests. Rest assured, we are committed to continuous improvement and your feedback is a significant part of that process. We hope you will consider giving us another chance to serve you better in the future.SincerelySagar PatelOwner/ManagerEconolodge

10/10 - Excelente

Helen

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy check in Staff cordial Clean rooms Concern that needs are meet
Hospedou-se por 1 diária em set. de 2023
Resposta de Joe em 24 de set. de 2023
Dear Guest,Your positive comments regarding your recent stay at Our Econo Lodge are well-received. It is awesome to hear that you found the check-in process to be simple, the staff to be friendly, and the rooms to be clean. These are all aspects we continually strive for in ensuring our guests' comfort.Your feedback is an affirmation of our commitment to providing a homely and satisfying experience to all our guests. We look forward to welcoming you back in the near future.Best Regards,Sagar PatelOwner/Manager

8/10 - Boa

Angellee

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza e serviço e funcionários
Very conveniently located off the hwy. Nice owners. New floors a plus. Smells freshly cleaned. No shampoo, though.
Hospedou-se por 1 diária em set. de 2023
Resposta de Joe em 23 de set. de 2023
Dear Angellee,It's delightful to know that you appreciated our strategic location and our rooms. Our team takes pride in maintaining cleanliness to ensure a comfortable stay for our guests.We regret any inconvenience you might have experienced due to the lack of shampoo. Your feedback is valuable to us, and rest assured, we are committed to continuous improvement in providing the best experience for our guests.We hope you will choose to stay with us again soon.Best Regards,Sagar PatelOwner/Manager

8/10 - Boa

Tammy, Carlisle

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean room at Great price.
Hospedou-se por 1 diária em set. de 2023
Resposta de Joe em 10 de set. de 2023
Dear Tammy,It is amazing to learn that you found our rooms clean and our pricing fair. It is our constant endeavor to provide our guests with a comfortable stay and value for money. Your feedback encourages us to strive for excellence and ensure our guests are always satisfied. We look forward to welcoming you back to our Econo Lodge in the future. Best Regards,Sagar PatelOwner/Manager

8/10 - Boa

Susan

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Well I love that it is viewed towards the 11/15 highway and theirs A back road entering into the property also I like that theirs A pool I like that you can kind of hide away and you can kind of get away from all the Negativity and the low energys. definitely will be coming back soon . Again. I always enjoy my stay At the econo lodge. Low and affordable and very efficient. The pool is the Best though....
Hospedou-se por 1 diária em set. de 2023
Resposta de Joe em 10 de set. de 2023
Dear Susan,It is truly encouraging to hear about your pleasant experiences at our Econo Lodge. We aim to provide an environment where guests like you can unwind, relax, and simply get away from the hustle and bustle. We're delighted that you've highlighted the convenience of our location and the added enjoyment of our pool. Your continued patronage is greatly appreciated and we look forward to welcoming you back soon. Remember, we are committed to providing you with a stay that is both affordable and efficient, as you've kindly noted.Best Regards,Sagar PatelOwner/Manager

6/10 - Ok

Daniel

Pontos negativos: Comodidades
Location wasn't great (not next to places to eat), cleanliness of bathroom wasn't the best, breakfast was minimal, had trouble with tv connection.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Joe em 31 de ago. de 2023
Dear DANIEL,I'm truly sorry to hear that your stay at Our Econo lodge didn't live up to your expectations. We strive to maintain a high standard of service and facilities, and your feedback helps us understand where we can make improvements.We understand that location is crucial for our guests and while we may not be situated right next to eateries, we hope that the overall convenience of our location was satisfactory. The cleanliness of our rooms is of utmost importance to us, and we regret to hear that you found the bathroom not up to the mark. I assure you that our housekeeping team is committed to maintaining the highest standards of cleanliness.We're also sorry to hear about the issues you faced with the TV connection. We aim to provide seamless service and it's disappointing to know that we fell short in this area.We understand that breakfast is an important start to the day, and we're sorry to hear that ours did not meet your expectations. We are always looking to enhance our offerings to ensure a good start to your day.We hope to have another opportunity to serve you better in the future and promise you a much more satisfying experience.Best Regards,Sagar PatelOwner/Manager

2/10 - Terrível

MARY

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Our pull out sofa had a half smoked cigarette butt on the mattress. I'll be requesting a refund from Econo Lodge
Hospedou-se por 1 diária em ago. de 2023
Resposta de Joe em 1 de set. de 2023
Dear Mary,I'm truly sorry to hear about the unfortunate incident you experienced at our Econo Lodge. It's always our aim to ensure a clean, comfortable, and enjoyable stay for all our guests. Your experience is far from the standard we have set for ourselves. I would encourage you to reach out to our front desk for any issues encountered during your stay. Our team is always ready to ensure your comfort and satisfaction.We hope for another opportunity to serve you better and to show you the high standards that our Econo Lodge is known for.Best Regards,Sagar PatelOwner/Manager

10/10 - Excelente

Colleen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Joe em 16 de ago. de 2023
Dear Colleen, Your succinct but incredibly positive review has truly brightened our day. At our Econolodge, we strive to provide our guests with an exceptional experience, and it appears we were successful in your case. We are thrilled to know that your stay with us was satisfying. We hope to maintain this standard and continue to exceed expectations during your future visits.Best regards.

10/10 - Excelente

Barry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect for my needs
Great stopover for the traveler need an easy in/out stay who isn't looking for all the hotel amenities and wants to keep costs in check.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Joe em 11 de ago. de 2023
Dear Barry,Your positive feedback is heartening. We are delighted to hear that your stay at our Econolodge met your expectations and that you appreciated the accessibility and affordability of our lodgings. We are fully committed to providing a worthwhile experience for travelers who require a convenient and cost-effective stopover.It is always a pleasure to serve our guests and we look forward to welcoming you back on your future journeys.Sincerely,Your Econolodge Team

4/10 - Insatisfatória

Linda

Pontos negativos: Comodidades e condições e instalações da propriedade
If i hadnt prepaid, i wouldn't have stayed. End of road, needs alot of work.
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Joe em 9 de ago. de 2023
Dear Linda,Your recent experience at our Econolodge facility has left us concerned. It's clear that your stay didn't meet your expectations, and for that, we extend our sincerest apologies. Our aim is to provide a comfortable and pleasant stay to all our guests, and we regret that we fell short of this during your visit.We assure you that we are continuously working on improvements to enhance the overall experience at our facility we are under new ownership. please understand it does take time to see those improvement. We did tell you if you didn't find the room to your liking we would have been more then happy to move you to another room. Your needs is all we care about. Your feedback is valuable to us, and while we can't change the past, we certainly hope to serve you better in the future.Thank you for sharing your thoughts.Best regards,Management

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza e condições e instalações da propriedade
Un-Clean
The room was un-clean. So much so I went to dollar store to buy ammonia, towels and washed my own floors. You could visibly see the filth.Took a shower with an earwig floating around too. I wasn't expecting perfection, but this was not right.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Joe em 3 de ago. de 2023
Dear Guest,We are truly sorry to hear about your experience, as it is far from the standards we strive to uphold at Econolodge. We take cleanliness very seriously, and it's disheartening to learn that we fell short during your stay.Please accept our sincere apologies for the inconvenience this caused you. Your feedback is invaluable, and we hope that despite this setback, you will consider giving us another opportunity to provide you with the high quality stay that you deserve. Best Regards,The Econolodge Team

2/10 - Terrível

Christopher

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Joe em 16 de ago. de 2023
Dear Christopher,We regret to see your rating and understand that your experience at our Econolodge didn't meet your expectations. We strive to provide all our guests with an exceptional stay, and it's clear we fell short of this during your visit. Your feedback is crucial to us, and we appreciate you taking the time to share it.Best regards,Joe MGMT

2/10 - Terrível

Christopher

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Do not book! Had to use serious shoulder power to even get the door open. When I did, the smell of urine was over-powering. The room was filthy and there was a window in the bathroom that was painted with see through paint instead of a curtain. I immediately left! The clerk was very accommodating and refunded my full payment. Please do not waste your time or money.
Resposta de Joe em 3 de ago. de 2023
Dear Christopher,Your recent experience at our hotel is deeply concerning and certainly not representative of the high standards we strive to uphold. Your comfort and satisfaction are our top priority, and we regret to hear that your stay did not meet your expectations.It is heartening to know that our front desk staff was able to assist you promptly and efficiently. We always aim to provide excellent customer service and are glad to hear that this aspect of your experience was positive.We appreciate your feedback, as it helps us identify areas where we can improve. We are committed to providing our guests with a clean, comfortable, and enjoyable stay, and we hope to have the opportunity to serve you better in the future.Best Regards,Econolodge Management

6/10 - Ok

Eleanor, Blairstown

Pontos negativos: Limpeza e condições e instalações da propriedade
Reserved a king room and was given a room with 2 twin beds…hotel wasn’t busy either…no drinkable water which meant no ice. Black stain on bottom of tub. Would not recommend this hotel.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Joe em 3 de ago. de 2023
Dear Eleanor,Firstly, I would like to express my sincere apologies for the inconveniences you experienced during your stay at Our Econolodge. We understand that certain expectations were not met and for this, we are deeply sorry.Your feedback regarding the room assignment and lack of drinkable water are noted as we are on well water and as a precaution supplied bottle water. It's regretful to hear about the issue with the tub as well. These are certainly not representative of the high standards we aim to uphold.Whilst I cannot change your experience, your feedback is crucial for us to ensure future guests have a more satisfying stay. We hope to have the opportunity to welcome you back in the future to show you our commitment to excellent service and hospitality.Best Regards,Joe RiceManagement

8/10 - Boa

Lisa

Hospedou-se por 1 diária em jul. de 2023
Resposta de Joe em 3 de ago. de 2023
Dear Lisa,We are pleased to know that your stay at Hotel Econolodge was largely satisfactory. It's delightful to note your positive rating. However, we are committed to making every guest experience perfect. If there are any specific areas where you think we can improve, please do share. We look forward to welcoming you back soon for an even better stay.Best Regards,The Econolodge Team

10/10 - Excelente

Tyrone

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de joe em 3 de ago. de 2023
Dear Tyrone,Delighted to hear that you had a positive experience at Our Econolodge. We hope to have the pleasure of serving you again in the future.Best Regards, Econolodge Team

8/10 - Boa

Paolo

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
The hotel room is nice. We have been informed that the pool was out of commission for the days that we are in the area and my son was a little disappointed but we were able to find and alternative in the area. We have also been informed that the water filtration was down at this time and not to drink the water as they are on a well. The hotel provided water for drinking and brushing our teeth at this time. July 8th, 2023.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Joe em 3 de ago. de 2023
Dear PaoloYour feedback is truly appreciated. It's great to hear that you found our hotel rooms to your liking. We understand the disappointment about the pool and we are glad that you managed to find an alternative. Regarding the water situation, we always aim to ensure the health and safety of our guests. During such situations, we try our best to accommodate our guests' needs as swiftly as possible.Your understanding during this time is highly appreciated. We hope to have the pleasure of welcoming you back to Our Econolodge in the future for an even better experience, perhaps with a fully functional pool and water system.Best regards, Econolodge Management

6/10 - Ok

Norman

Viagem com a família
Hospedou-se por 1 diária em jul. de 2023
Resposta de Joe em 3 de ago. de 2023
Dear Norman,Your succinct rating certainly speaks volumes! We're delighted to know that you had such a positive experience at Our Econolodge. We continuously strive to provide the best for our guests and your feedback is a testament to that. We look forward to serving you again in the future. Best Regards,The Team at Econolodge

2/10 - Terrível

Holli

Hospedou-se por 1 diária em jun. de 2023
Resposta de Joe em 3 de ago. de 2023
We regret to see your rating reflecting a less than satisfactory experience at our hotel. We strive to ensure all our guests enjoy a comfortable and pleasant stay and we are disheartened to hear this was not met in your instance. We would like to extend our sincere apologies for any inconvenience caused. Your feedback is crucial for us in order to improve and enhance our services, so we appreciate you taking the time to share your rating. With hope to serve you better in the near future,Hotel Econolodge Team

8/10 - Boa

Ron

Hospedou-se por 1 diária em jun. de 2023
Resposta de Joe em 3 de ago. de 2023
Dear Ron,We're glad to see your rating of our hotel. While we're pleased to know you had a positive experience, we're always striving for a perfect score. We hope to have the opportunity to provide a 5-star experience during your next stay. Best regards,Econolodge Team

10/10 - Excelente

Darren

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Joe em 3 de ago. de 2023
Dear Darren,We're delighted to know that you had such a positive experience at Our Econolodge. We continuously strive to provide the best for our guests and your feedback is a testament to that. We look forward to serving you again in the future. Best Regards,The Team at Econolodge

8/10 - Boa

Mark

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was clean, room a little small. But overall, a good splace to stay for a night.
Hospedou-se por 1 diária em mai. de 2023
Resposta de joe em 29 de jul. de 2023
Mark thanks for staying with us and thank you for taking the time to leave a review

6/10 - Ok

Crystal

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
This motel is very old and not worth the money charged. It was clean and quiet on the positive side. However, there are people living at this motel as permanent residents.
Hospedou-se por 1 diária em mai. de 2023
Resposta de Joe em 7 de ago. de 2023
Dear Crystal,Your feedback is valued, and we appreciate your balanced perspective. It's encouraging to hear that you found our motel clean and quiet, as we strive to maintain an ideal environment for all our guests.Our primary goal is to offer comfortable accommodations at an affordable price, and we are sorry to hear that your experience did not align with this. We assure you that we serve a diverse clientele, including both short-term and long-term guests, and we work diligently to ensure everyone's stay is enjoyable.Thank you for choosing Econolodge for your lodging needs. We hope to have the opportunity to serve you again in the future.Best Regards,Your Econolodge Team

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2023

2/10 - Terrível

KOTESWARA RAO

Hospedou-se por 1 diária em mai. de 2023

2/10 - Terrível

Charles

Hospedou-se por 2 diárias em mar. de 2023

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Quiet
All good another weekend of peace
Hospedou-se por 1 diária em jan. de 2023
Resposta de General Manager em 1 de fev. de 2023
Thank You!

2/10 - Terrível

Zibusiso

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
1. The covering consisted of a thin old blanket under covers. In Pennsylvania? In winter? In a room with no carpet or rug, just tiles throughout. it was cold. 2.The toilet seat was improperly cleaned. 3. It took 5 mins for someone to come to reception when I rang the bell. Never again will I do Econolodge!
Resposta de gm em 4 de dez. de 2022
Sorry