I received the WORST treatment from the manager named David. I reserved a room for 2 nights at the hotel through Expedia, to be paid later at the hotel. This is something he let me know was irritating to him by telling me not to do that. Unfortunately I had 2 deaths in the family and had to change my many travel plans as I was already traveling when I learned about the second funeral I would be attending within a week. I forgot to cancel my reservation in all the mess. I called the next day after I was charged for a room I never checked into. I would have thought it was fair for a fee but not to charge me for 2 days. I left several messages and they were not returned. I finally was able to speak to David, the manager, and he was so rude. He said I called days later. Not true, as I previously mentioned, I called the next day and no one got back to me. He disagreed with me but I told him I distinctly remember because it was my birthday. To which he replied "Well Happy Birthday, what do you want me to do about it?" #RUDE
He claims I booked through Expedia and I'd have to deal with them. That was also untrue. I never paid Expedia. It was the hotel that charged me and it's the hotel that needs to reverse the charges. Its fraud in my opinion. And I feel sorry for the staff that have to deal with his attitude on a daily basis.
