Escrivaninha, Wi-Fi de cortesia, roupa de cama

Avaliações de Quality Inn

2.5 out of 5
Quality Inn
1428A Us 68, Maysville, KY

Avaliações

6,2
Nota 10 - Excelente. 17 de 99 avaliações" "
Nota 8 - Boa. 25 de 99 avaliações" "
Nota 6 - Ok. 20 de 99 avaliações" "
Nota 4 - Insatisfatória. 22 de 99 avaliações" "
Nota 2 - Terrível. 15 de 99 avaliações" "

6,4/10

Limpeza

7,6/10

Serviço e funcionários

5,8/10

Comodidades

6,2/10

Condições e instalações da propriedade

6,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

William

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was a great location for us. Convenient to to restaurants, grocery store, church. There was confusion to where our room was, but the staff was excellent in helping.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Sara em 14 de mai. de 2024
Hello William,Thank you for your review. We are pleased to hear you found our location convenient and that our staff provided excellent assistance, despite the confusion with your room location. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Warm Regards!Sara DrammehGuest Relations Associate

8/10 - Boa

Jacob

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Sara em 7 de mai. de 2024
Hello Jacob,Thank you for your review. We appreciate your feedback and hope to make your next stay even better.Warm Regards!Sara DrammehGuest Relations Associate

2/10 - Terrível

Tracy

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The entire room smelled of Marijuana. The bathroom was moldy. The sheets had burns in them. The TV didnt work and had to get a different cable box
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Sara em 6 de mai. de 2024
Hello Tracy,We apologize for the multiple issues you experienced during your stay. This is not reflective of our usual standards, and we take your feedback seriously. Rest assured, we are investigating these concerns to prevent future occurrences. We appreciate your understanding and hope to have the opportunity to provide a much better experience in your next visit.Warm Regards!Sara DrammehGuest Relations Associate

4/10 - Insatisfatória

Brian

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Sara em 7 de mai. de 2024
Hello Brian,We are sorry to see your rating, and we'd like to know more about your experience to better address any concerns.Please feel free to reach out to us directly so we can discuss how we can improve and hopefully make your next stay more enjoyable.Warm Regards!Sara DrammehGuest Relations Associate

6/10 - Ok

Patricia

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
T
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sara em 3 de mai. de 2024
Hello Patricia,Thank you for your review. We are sorry for any issues you encountered during your stay.Your feedback helps us to improve. If you have any further suggestions, please share them. We hope to welcome you back for a better experience.Warm Regards!Sara DrammehGuest Relations Associate

6/10 - Ok

Eric

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Went here because we had no power and needed electric for the night's sleep. It's located near several restraunts and such. The staff was good. We were incredibly frustrated that the pool was out of service. It was the reason we chose this hotel over other options.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sara em 19 de abr. de 2024
Hello Eric,Thank you for your review and for choosing to stay with us during a challenging time. We are pleased to hear that our location and staff met your expectations. We apologize for the inconvenience regarding the pool closure, and we understand your frustration.Your feedback is important to us, and we strive to improve our services for your future visits. We hope to welcome you back soon.Warm Regards!Sara DrammehGuest Relations Associate

10/10 - Excelente

Amanda

Hospedou-se por 1 diária em abr. de 2024
Resposta de Sara em 6 de mai. de 2024
Hello Amanda,Thank you for your perfect score. We are thrilled to hear you had such a fantastic experience with us. We look forward to welcoming you back for another memorable stay in the future.Warm Regards!Sara DrammehGuest Relations Associate

6/10 - Ok

Jeff

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Okay for a quick night sleep
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sara em 15 de abr. de 2024
Hello Jeff,Thank you for your feedback. We are glad you found our hotel suitable for a quick night's sleep. If there is anything specific we can improve on to make your next stay even better, please let us know.We appreciate your review and hope to have the pleasure to welcome you back.Warm Regards!Sara DrammehGuest Relations Associate

4/10 - Insatisfatória

Amber

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
The place served its purpose but, the room was dirty. There was used snus on the floor, black long hairs in the bathroom, nothing was swept. The tub looked dirty so, I took a shower in flip flops. We asked for a non-smoking but, was given a smoking room that smelt musky. What was wonderful was the staff was very kind and accommodating. We arrived early and they graciously allowed us to check in so we could hurry to my grandmother’s visitation service.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sara em 19 de mar. de 2024
Hello Amber,Thank you for sending us a review regarding your experience at Quality Inn. We are thrilled to hear that you found our staff accommodating.We sincerely apologize for the condition of your room. We do not compromise hygiene. I have forwarded your complaint to management and rest assured the issue will be addressed immediately.I hope you consider staying with us again so that we can have another chance to properly host you in the future.Warm Regards!Sara DrammehGuest Relations Associate

6/10 - Ok

Sandi

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
Needs updated. Pool fixed for guests , which we were told by Expedia it was usable and it hasn't been in working condition according to staff.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sara em 18 de mar. de 2024
Hello Sandi,I'm sorry to hear that you were disappointed with the pool during your recent stay at our property. We understand how frustrating it can be to have access to amenities that are not in proper working order. We appreciate your feedback and will make sure to address this issue with our staff to ensure that future guests are informed about the current status of the pool. We hope that despite this inconvenience, you were still able to enjoy your stay with us and we look forward to welcoming you back in the future.Warm Regards!Sara DrammehGuest Relations Associate

10/10 - Excelente

Charles

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff very helpful and friendly.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sara em 6 de fev. de 2024
Hello Charles,Thank you for acknowledging the friendliness and helpfulness of our staff.At Quality Inn, we ensure our guests have a superior experience during their stay.Thank you for choosing us, we look forward to hosting you again soon.Warm Regards!Sara DrammehGuest Relations Specialist

6/10 - Ok

Charles

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sara em 23 de jan. de 2024
Hello Charles,Thank you for sending us a review regarding your stay at our hotel. Your feedback is important to us.We are sorry that our hotel wasn't able to meet your expectations If there is ever an issue with your reservation or any part of your stay, please do not hesitate to let us know so that we can help make it right.We appreciate your loyalty and look forward to welcoming you back again soon.Best Regards!Sara DrammehGuest Relations Specialist

10/10 - Excelente

April

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sara em 22 de jan. de 2024
Hello April, Thank you for taking the time to leave us a review regarding your recent stay at our hotel.It is always a pleasure to receive positive feedback. We appreciate your business and look forward to welcoming you again soon.Best Regards!Sara Drammeh.Guest Relations Specialist

8/10 - Boa

April

Pontos positivos: Serviço e funcionários
Better
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sara em 17 de jan. de 2024
Hello,Thank you for choosing our hotel. We appreciate your feedback regarding your stay with us.We will want to know if you had any dissatisfaction while staying with us.As a hotel, we take pride in providing our guests with a comfortable stay.We look forward to hosting you again soon.Best Regards!Sara Drammeh,Guest Relations Specialist

2/10 - Terrível

Johnathan

Pontos negativos: Limpeza e condições e instalações da propriedade
I want a refund, there was bugs and when I said something about them the lady at the front desk said “ oh, well the exterminators were just here so there shouldn’t be anymore”. Absolutely disgusting.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Phatima em 21 de dez. de 2023
Hello Johnathan,I'm truly sorry to hear about your experience during your stay, and I sincerely apologize for any inconvenience you encountered. Your comfort and satisfaction are our top priorities, and it's disheartening to learn about the presence of bugs in your room.Once again, I apologize for the unpleasant experience you had, and we appreciate your bringing it to our attention.Sincerely,

10/10 - Excelente

thomas

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice place. Great people. Good breakfast.
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Phatima em 21 de dez. de 2023
Hello Thomas,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our place nice, our staff great, and enjoyed the breakfast. Your kind words mean a lot to us, and we appreciate your feedback. We look forward to the pleasure of welcoming you back for another great stay.Best regards,

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Phatima em 21 de dez. de 2023
Hello,Thank you for taking the time to share your feedback with us, and we appreciate your honesty with a 4/10 review. We're sorry to learn that your experience did not meet your expectations. Your feedback is valuable, and we want to ensure that any areas needing improvement are promptly addressed.Thank you for choosing us, and we look forward to the possibility of welcoming you back.Sincerely,

2/10 - Terrível

barbara

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My son locked the bathroom door and when I went to the desk for help she said they couldn’t do anything until the maintenance came. I asked to use the bathroom and the lady told me to go to the gas station across the street
Hospedou-se por 1 diária em nov. de 2023
Resposta de Phatima em 21 de dez. de 2023
Hello Barbara,I sincerely apologize for the inconvenience you and your son experienced during your stay. It is disheartening to hear that you were faced with a locked bathroom door and received an unsatisfactory response from our staff.Your feedback is crucial to us, and I assure you that we will investigate this matter to prevent similar occurrences in the future.I apologize for the inconvenience and the discomfort you experienced, and I want to assure you that we will take corrective measures to improve our services.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,

2/10 - Terrível

Marla

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Phatima em 21 de dez. de 2023
Hello Marla,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay.Your satisfaction is important to us, and we would appreciate the opportunity to learn more about your specific concerns so that we can address them promptly. We value your feedback and take it seriously as we continuously strive to improve our services. Thank you for bringing your concerns to our attention.Sincerely,

2/10 - Terrível

Nina

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Gross
It’s important to know they had bed bugs. If it’s in my room it has to be others. Clerk was not shocked when I told her. She moved us rooms as we had no choice. We were going to leave but other hotels near by were booked. 2 nd room we inspected and it was dirty. The walls and flor. But no bugs. Hard to convince kids to lay down.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Phatima em 22 de nov. de 2023
Hello Nina,We sincerely apologize for the distressing experience you had during your stay with us. We take reports of bed bugs very seriously, and we understand the gravity of the situation.Our team is currently investigating the matter and taking immediate steps to address the issue, ensuring that thorough inspections and necessary treatments are conducted. We are committed to the well-being and comfort of our guests, and we deeply regret any inconvenience caused.Again, we apologize for the inconvenience you experienced, and we appreciate your understanding as we work to resolve these issues promptly.Best regards,

2/10 - Terrível

sue

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Room to outside did not have a deadbolt, room smelled and bedspread was full of burn holes. Didn't stay.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Phatima em 22 de nov. de 2023
Hello Sue,We sincerely apologize for the unsatisfactory experience you encountered during your visit, and we deeply regret that we fell short of providing the quality stay you deserve.The issues you've highlighted regarding the lack of a deadbolt, unpleasant odor, and the condition of the bedspread are unacceptable. Please be assured that we are taking immediate steps to address these concerns with our maintenance and housekeeping teams to ensure that such oversights are corrected.We value your feedback and hope for an opportunity to regain your trust in the future.Best regards,

6/10 - Ok

Rebecca

Hospedou-se por 1 diária em nov. de 2023
Resposta de Phatima em 22 de nov. de 2023
Hello Rebecca,Thank you for taking the time to share your feedback with us. We appreciate your honesty in providing a 6/10 review, and we sincerely apologize for any aspects of your stay that did not meet your expectations.We appreciate your choosing to stay with us and hope to have the opportunity to welcome you back for a more positive experience.Best regards,

2/10 - Terrível

Justin

Viagem de negócios
Pontos negativos: Limpeza e condições e instalações da propriedade
Don't stay here
Room was very dirty, hair everywhere, empty toilet paper roll. Internet was in and out.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Phatima em 24 de out. de 2023
Hello,I'm sorry to hear about your experience. Your feedback is important to us, and I'll make sure to share this with our housekeeping and IT teams to address these issues. We appreciate your input, and we hope to provide a better experience during your next stay.Regards,

6/10 - Ok

Shelly

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The woman at the front desk was friendly. However the outside of the hotel was in need of repair and refresh. It was the only hotel in town that was not sold out. Otherwise I would not have stayed. There was no hot water one day. There was the second. However, I reached for a clean white towel. I went to dry my face and there were black stains all over the "clean" towel. The sheets were dingy and thin. On a positive note there were no bed bugs. I definitely would not have stayed had there been.
Hospedou-se por 1 diária em out. de 2023
Resposta de EB. em 12 de out. de 2023
Dear Shelly,Thank you for taking the time to provide feedback on your recent stay. We're glad to hear that the woman at the front desk was friendly, but we deeply apologize for the shortcomings you experienced during your visit.We understand your concerns about the condition of the exterior of the hotel. Your feedback highlights an area for potential improvement, and we will assess what can be done to enhance the appearance of the property.Thank you for choosing our hotel, and please don't hesitate to contact us if you have any further concerns or suggestions.Sincerely,

4/10 - Insatisfatória

Penny

Viagem com a família
Pontos negativos: Limpeza
Not so Quality
We arrived to the hotel around 9 am, we know check in is at 2 pm. We let the desk know we were here and if they can get us in any earlier that would be great. But we waited all day in the parking lot and we still did not get in any earlier. So after we did check in, the room had 2 cigarette butts found on the floor. One was in the bathroom on the floor below the toilet paper holder, the other one was on the floor by the bed.
Hospedou-se por 5 diárias em set. de 2023
Resposta de Phatima em 2 de out. de 2023
Hello Penny,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that you had to wait for your room to be ready, and we also regret the cleanliness issues you encountered. This does not meet our usual standards, and we will address these concerns with our housekeeping team to ensure it doesn't happen in the future. We hope you'll consider giving us another opportunity to provide you with a better experience in the future. Thank you for your understanding.Regards,

4/10 - Insatisfatória

Tammy

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The floor in the room was dirty, We had trouble with tv the wrong remote was in the room, took 30 minutes for the water to get warm enough to take a shower
Hospedou-se por 2 diárias em set. de 2023
Resposta de Phatima em 22 de set. de 2023
Hello Tammy,I'm sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are essential aspects of a hotel stay, and it's disappointing to hear that the floor in your room was dirty and that you experienced difficulties with the TV and water temperature.Your feedback is valuable for the hotel to make necessary improvements. Thank you for sharing your experience, and I hope the rest of your stay goes more smoothly.Regards,

10/10 - Excelente

david

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Finding parking was a nightmare at hotel. Lot is not big enough especially when you have work crews staying there as well.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Phatima em 14 de set. de 2023
Hello David,Thank you for sharing your feedback regarding the parking situation during your stay. We apologize for the inconvenience you experienced in finding parking, especially when the hotel is hosting work crews.Your feedback is important to us, and we appreciate your understanding. Warm regards,

4/10 - Insatisfatória

Michael

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room was dirty you couldnt walk around without shoes on the floor waz so dirty Hot water not existant barely luke warm mold at shower area and peeling paint
Hospedou-se por 2 diárias em set. de 2023
Resposta de Phatima em 14 de set. de 2023
Hello Michael,We're truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay. Your experience does not meet our standards, and we apologize for any inconvenience this may have caused.Maintaining a clean and comfortable environment for our guests is a top priority.Once again, we apologize for the issues you faced, and we appreciate your understanding.Warm regards,

4/10 - Insatisfatória

Casimiro

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
service was terrible
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Phatima em 29 de ago. de 2023
Hello Casimiro,Thank you for sharing your feedback about your recent experience. We apologize for any inconvenience or dissatisfaction you faced during your stay with us. Your experience falls short of the level of service we strive to provide to our guests, and we take your comments seriously. We hope to have the opportunity to make amends and provide you with a more positive experience in the future.Best regards,

4/10 - Insatisfatória

Svetlana

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Disgusting
Horrible condition. Surprised they even pass inspection to stay open. Mold, exposed wires, and just dirt. The toilet seat was not bolted on and super dirty. Bathtub was disgusting as it hasn't been cleaned for weeks. The floor, walls, everything just seemed filthy. We checked in very late and being so tired just had no choice but to lodge without trying to touch anything. Not coming back to this place for sure.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Phatima em 24 de ago. de 2023
Hello Svetlana,I'm deeply sorry to hear about the extremely disappointing experience you had during your stay at our hotel. Mold, exposed wires, a dirty toilet seat, and a disgusting bathtub are all serious concerns that should never have been a part of your stay.Your feedback is incredibly valuable, and I want you to know that we will be conducting a thorough investigation into these issues.Once again, I apologize for the severe disappointment you faced during your stay.Sincerely,

10/10 - Excelente

Stacy, Flemingsburg

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean rooms, nice staff
Hospedou-se por 4 diárias em mai. de 2023
Resposta de Phatima em 24 de ago. de 2023
Hello Stacy,Thank you for sharing your positive feedback about your recent stay at our hotel.Maintaining clean and comfortable accommodations is important to us, and we're glad that you had a positive experience in this regard. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,

2/10 - Terrível

Latoya

Hospedou-se por 1 diária em jul. de 2023
Resposta de Phatima em 31 de jul. de 2023
Hello Latoya,Thank you for taking the time to provide feedback about your recent stay with us. We apologize for not meeting your expectations during your visit.Your 2/10 review indicates that we fell short of delivering the experience you deserved. We take your comments seriously and want to address any issues to improve our services.Thank you for staying with us, and we hope to have the opportunity to welcome you back for a much-improved experience.Best regards,

4/10 - Insatisfatória

John

Hospedou-se por 1 diária em jun. de 2023
Resposta de Phatima. em 23 de jun. de 2023
Hello John,Thank you for the review. We are sorry that we fell short during your stay and it was not enjoyable. We will like you to tell us in detail what made your stay not special.Thank you.Regards,

10/10 - Excelente

Keith

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place to stay
Clean room check in was great staff was friendly made us feel every welcomed
Hospedou-se por 1 diária em jun. de 2023
Resposta de Phatima em 26 de jun. de 2023
Hello Keith,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your check-in process was smooth and that our staff made you feel welcome. Providing excellent customer service and a warm, friendly atmosphere is one of our top priorities, and it's beautiful to know that we succeeded.Once again, thank you for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,

2/10 - Terrível

Amber

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We didn’t get to the hotel until 1am after traveling the kids were ready for bed! We tried to get in our room multiple times, went to the front deck she kept giving us new keys it didn’t work! Then a man came to the door asking why we were trying to get into his hotel room!! It was so crazy! They finally gave us another room. The sheets were clean and the bed was comfortable but the bathroom and bathtub was nasty! The next day we check out because we already paid for two more rooms for that night. It was supposed to be two room next to each other that was joint. We didn’t get that. We got two rooms around the corner from each other. I called three times in the weeks leading up to our stay to make sure we got side by side rooms. Of course we didn’t. Both nights we stayed we went down first thing to get breakfast and the front desk lady said they was out of everything! It was a complete joke!
Hospedou-se por 1 diária em jun. de 2023
Resposta de Phatima em 26 de jun. de 2023
Hello Amber,We sincerely apologize for the series of inconveniences and issues you encountered during your stay with us. We understand that your arrival experience was frustrating and confusing, and we deeply regret the mix-up with the room keys and the situation with the other guest. Such incidents are certainly not reflective of our usual standards, and we are truly sorry for the distress caused.Once again, please accept our sincere apologies. We hope you will consider giving us another opportunity in the future to provide you with the exceptional experience you deserve.Best regards,

6/10 - Ok

Paula

Viagem de negócios
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Musty and noisy
Signed that I would be charged $100 if I smoked in a non smoking room. I don’t smoke so I signed. When I opened the door to the room, a smell of stale cigarettes was apparent. Musty odor very strong. Overall the room was clean. Neighboring room had music playing that could be heard through the walls. I stayed here just to sleep between shifts for work. Will pay the extra and stay elsewhere next time.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Phatima em 26 de jun. de 2023
Hello Paula,We sincerely apologize for the inconvenience you experienced during your stay with us. It is regrettable that despite our non-smoking policy and your commitment not to smoke, you encountered a room with a strong smell of stale cigarettes. We understand how unpleasant and disruptive this can be, and we apologize for failing to provide you with a completely smoke-free environment.Once again, we apologize for the inconvenience you faced during your stay. We hope you will reconsider and give us another chance to provide you with a more satisfactory experience in the future.Best regards,

6/10 - Ok

Viajante verificado

Viagem em grupo
Pontos negativos: Limpeza
Not Clean!!!
Room was not clean, floors were very dirty and bathroom floor had used toilet paper on floor by toilet. There was pubic hair all over bathroom floor also. Sheets were clean but other blankets had an odor and stains all over them and cigarette burn holes.
Hospedou-se por 1 diária em mai. de 2023
Resposta de Phatima em 25 de mai. de 2023
Hello, I sincerely apologize for the unsatisfactory condition of your room. This is certainly not the level of cleanliness and comfort we strive to provide to our guests. Your feedback is deeply concerning, and I assure you that we take it very seriously.Regards,

4/10 - Insatisfatória

Ed

Hospedou-se por 1 diária em abr. de 2023
Resposta de Phatima em 24 de abr. de 2023
Hello Ed,We're sorry to hear that your experience at our hotel did not meet your expectations. We take all feedback seriously and we appreciate you taking the time to share your concerns with us.We apologize for any inconvenience you experienced during your stay, and we'll work with our team to address the issues you mentioned in your review.If you're willing to provide us with more information about your stay, we would welcome the opportunity to discuss your concerns in more detail and work to make things right. Please feel free to reach out to us directly at your convenience.Thank you again for your feedback, and we hope to have the opportunity to improve upon your experience during your future stay at our hotel.Regards,

4/10 - Insatisfatória

Robert

Hospedou-se por 1 diária em fev. de 2023
Resposta de Phatima. em 27 de mar. de 2023
Hello Robert,Thank you for the review. we are sorry for not meeting up to your satisfaction. We will assure you that you will not have such an experience in your next thank you.Kind Regards,

2/10 - Terrível

Matthew

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Steps were not salted properly after an ice storm I fell and injured myself coming down the steps, once I made it into the office I told the girl that I fell and all she could say is I hope you're not hurt. Seems like he didn't care one way or the other if I needed help or not will not stay there again

6/10 - Ok

Linda, Owensboro

Liked being able to check in late. Disliked no elevator.
Hospedou-se por 2 diárias em ago. de 2022

4/10 - Insatisfatória

Shannon

Hospedou-se por 1 diária em ago. de 2022

2/10 - Terrível

Karen l

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Worst hotel of our 3 week trip
No smoking room but major perfume smell Mold and dirt in bathroom Wash cloth was dark gray and so thin I was afraid it would shred
Hospedou-se por 1 diária em jul. de 2022

10/10 - Excelente

Miranda

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was nice for the price
Hospedou-se por 1 diária em jul. de 2022

8/10 - Boa

Brad

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em jun. de 2022

6/10 - Ok

Marvin

Hospedou-se por 1 diária em mai. de 2022

8/10 - Boa

Connie

Pontos positivos: Limpeza e conforto do quarto
This place is a little older could stand to be updated. It's the second place we've stayed that there was no telephone in the room. I Understand we all have cell phones but would be nice to have a direct connection to the office at least. For the most part we were happy it was bug free. I was disappointed that the pool was closed. The staff that we enteracted with were all very nice and professional. We had a problem with our remote control for the TV we had to manually change it. The next morning took remote to desk it needed reprogrammed. The only problem we endured were 3-4 car alarms including mine at 430 am. Not sure if someone was looking for a vehicle that was unlocked or what. We would stay there again if needed.
Hospedou-se por 2 diárias em mai. de 2022

8/10 - Boa

David

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Disappointed pool was not opened as advertised. That was the main reason we selected this hotel . Was grateful : 1) another quality inn (dry ridge KY) called the Marysville KY inn to let them know we were on our way after getting lost 2) we were assigned ground floor as my husband can't t do stairs very well
Hospedou-se por 5 diárias em mai. de 2022

6/10 - Ok

Matt

Hospedou-se por 1 diária em mai. de 2022

2/10 - Terrível

Ken

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Absolutely horrible condition of the hotel. Noisy, drunk clients, nasty rooms, leaky toilet, horrible breakfast with cardboard type eggs cooked by desk clerk. Worst than Motel 6
Hospedou-se por 1 diária em abr. de 2022