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Avaliações de Sandals Barbados - ALL INCLUSIVE Couples Only

5 out of 5
Sandals Barbados - ALL INCLUSIVE Couples Only
Dover, Maxwell, Christ Church

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 71 de 165 avaliações" "
Nota 8 - Boa. 49 de 165 avaliações" "
Nota 6 - Ok. 25 de 165 avaliações" "
Nota 4 - Insatisfatória. 11 de 165 avaliações" "
Nota 2 - Terrível. 9 de 165 avaliações" "

8,8/10

Limpeza

8,2/10

Serviço e funcionários

8,4/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Mauro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom, mas poderiam falar espanhol
No geral o hotel é ótimo. As instalações são novas e limpas, belo paisagismo, bons entretenimentos e bons restaurantes. Tenho 3 observações: 1- Apesar de terem mais de 500 funcionários, todos só falam inglês. Para um hotel internacional seria obrigatório pelo menos na recepção, alguém falar espanhol. Dei as opções de português, espanhol e italiano, mas ninguém fala. 2- O Café Paris poderia fechar um pouco mais tarde já que é gostoso sair do restaurante e tomar um café com algum doce. 3- A praia é boa, mas a sua extensão é pequena já que não é permitido passar pelos resorts vizinhos. Isto decepciona já que gosto de fazer longas caminhadas e aproveitar para conhecer melhor a orla.

10/10 - Excelente

Rodrigo, Criciuma

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Espetacular
Hotel extraordinário, melhor que fiquei até hoje!

10/10 - Excelente

ELIANA, São Paulo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
surpreendente qualidade do all inclusive
Surpreendeu-nos bastante. São dez restaurantes e todos a la carte. Comida bem diferenciada tratando-se de hotel all inclusive. Passamos noite de reveillon que novamente surpreendeu pela qualidade da comida e bebida a disposição dos hospedes. Dá para voltar , com certeza.

10/10 - Excelente

Leonardo, Sao Paulo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resort Maravilhoso - Sandals Barbados
Resort Maravilhoso !! Tudo perfeito desde a chagada até a saida. Todos muito cordiais e muito atenciosos, comida maravilhosa especialmente o Soy Sushi !

8/10 - Boa

Marsha

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Access to both resorts with a number of pools to choose from! Great night entertainment and warm staff like Krischan! I was very disappointed in a big resort having no coconut water readily available to guests in a tropical island. Overall experience was enjoyable
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sara em 26 de abr. de 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 - Boa

Marsha

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Exceptional grounds, gardens vegetation, lots of eating options, beautiful pools, swim up bar and rooftop eternity pools, beaches, patio bathtubs, rooms were nice and comfortable, all inclusive! Very nice overall, however I would like to have seen a more cultural diversity of entertainment, I. e, Barbados “Basian” art and dance. Recommend, Yes!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de sara em 26 de abr. de 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 - Boa

Kathleen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was great. The wait staff were polite but some staff appeared somewhat bored and some staff were difficult to understand as they were mumbling. The housekeeping did a good job of cleaning the room but were not always consistent ie one day our room did not get cleaned until evening. Getting towels replaced automatically was an issue but housekeeping were willing to deliver towels upon request.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de HP em 21 de abr. de 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 - Boa

Christine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de HP em 26 de mar. de 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 - Ok

Cassandra L

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is designed for an older crowd. 40 age group. The staff was just okay not terrible but not great. Butler service was pointless. Dinners close too early. For an all inclusive resort the room service is only available if you upgrade your room and even if you do the room service stops at 11 unless you have a butler room. God forbid you call and need water since they forgot to fill the complimentary mini fridge the entire stay. Food is a 10 though even though the Sushi place serve us raw chicken in our spring rolls. Bars try to close up hours before their scheduled time and make you feel as if you are disturbing them to ask for a drink. Couples massages were amazing. 1 out of 5 days the DJ at the main pool was on point. There’s not a lot of shows or activities. Like I said it’s designed for those who wake up at 7am on vacation and eat dinner at 5pm. No clubs or parties or entertainment on property. Pools are jacuzzis are 24 hours but they shut off all the lights and shut down all bars to deter you from going including underwater safety lights. Plenty of food options and walk up snack places. Pizza shop was amazing. Not somewhere we would return to but it’s a stamp in the passport.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de HP em 9 de jan. de 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

2/10 - Terrível

Maria

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 4 diárias em dez. de 2023
Resposta de HP em 9 de jan. de 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 - Boa

Gina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de HP em 9 de jan. de 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 - Terrível

Karmen

Hospedou-se por 4 diárias em set. de 2023
Resposta de HP em 27 de fev. de 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

6/10 - Ok

Colin

Pontos positivos: Limpeza
Good beach and pools, but not much else.
This was not a luxury experience. Overall, quite poor value for money. Very nice grounds, pools and beach. The food was very mediocre, no great meals. The hotel infrastructure has no spare capacity--restaurants are full and you must reserve and sun chairs are impossible to find after 8am. The only point of the butler service is to help you reserve chairs early in the morning. Otherwise, I found my interactions with them kind of exhausting. The staff were generally nice and helpful, but it is a slower paced Caribbean vibe so be patient. I imagine they have a lot of turnover and have to train new staff every week.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de HP em 11 de dez. de 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

8/10 - Boa

Daniel

Hospedou-se por 3 diárias em set. de 2023
Resposta de HP em 7 de set. de 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - Excelente

Daniel

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The resort is beautiful, the food is excellent & varied but the jewel in the crown is without a doubt the staff. Everybody is friendly beyond belief, helpful and just plain fun. Special mention needs to go to: Makayla of the donut shop with whom we had a wonderful chat sitting outside during a lull in business. Ryan, Ken and Tory at the dive shack who made my first dives after many years worry free. Maxwell of maintenance who dropped everything he was doing to help us with our room door that locked us out. Rhea of the Cafe de Paris who was a picture of efficiency, making crêpes, dispensing pastries, coffees & ice cream nonstop, always agreeable, never flustered. Thanks to all!
Hospedou-se por 7 diárias em ago. de 2023
Resposta de HP em 16 de ago. de 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - Excelente

Harrinarine

Hospedou-se por 5 diárias em jun. de 2023
Resposta de HP em 6 de jul. de 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - Excelente

Russell

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Loved it.
Hospedou-se por 7 diárias em mai. de 2023
Resposta de HP em 5 de jun. de 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 - Boa

Maria

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hotel is beautiful, staff is friendly (if you don't ask any questions), food is good. Service could be much better for the hotel of that level and price. Bar should have a little more choices.
Hospedou-se por 7 diárias em mai. de 2023
Resposta de HP em 1 de jun. de 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - Excelente

Chandraker

Hospedou-se por 3 diárias em mai. de 2023
Resposta de HP em 12 de jun. de 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 - Boa

Kelly

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Several things didn’t go as planned. The staff was rude a couple of times. The beverages were not always stocked. Had to hunt for outdoor towels almost every day.
Hospedou-se por 5 diárias em mai. de 2023
Resposta de HP em 1 de jun. de 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - Excelente

Terry

Hospedou-se por 3 diárias em mai. de 2023
Resposta de HP em 1 de jun. de 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - Excelente

David

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our first time at a Sandals resort, and it was fabulous. Plenty of excellent restaurants to choose from for dining, multiple pools with plenty of sunbeds, and a lovely beach area. Jamisha from the wedding team was fantastic and made the whole process of a destination wedding very easy. Highly recommended.
Hospedou-se por 14 diárias em abr. de 2023
Resposta de HP em 1 de mai. de 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - Excelente

Michael, Pleasant Hill

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This is a great resort! Read some negative reviews, but we had the best time. Yes, things move slower, but you’re on vacation. Sit back and enjoy this beautiful resort!
Hospedou-se por 5 diárias em mar. de 2023
Resposta de HP em 20 de mar. de 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 - Boa

Sam

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Overpriced in comparison with other similar properties.
Hospedou-se por 7 diárias em mar. de 2023
Resposta de HP em 15 de mar. de 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 - Excelente

Hector

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect experience. Thank you to all the staff!
Hospedou-se por 4 diárias em fev. de 2023
Resposta de HP em 27 de fev. de 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - Excelente

Sarah

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was amazing. Felt very safe and welcome. If I had a negative, it would be the on site shopping....would of like to of seen more variety of things to buy for children.
Hospedou-se por 7 diárias em fev. de 2023
Resposta de HP em 22 de fev. de 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

4/10 - Insatisfatória

Paul

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
GREAT DISAPPOITMENT!!
Limited by Hotels.com word limit on reviews - I had an essay ready on how bad this place is! I’d just say it’s so bad for the price you pay. Don’t go!! No good service or food or drink. Total waste of money!!!
Hospedou-se por 3 diárias em fev. de 2023
Resposta de HP em 10 de fev. de 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay.

8/10 - Boa

James

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful place. Clean and friendly staff.
Resposta de HP em 9 de jan. de 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - Excelente

Joycelyn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was friendly and reliable. I really appreciate Simone, Natasha, Patricia, James, Tunishia, and so many others were very helpful in showing us around and just making sure that we were accommodated during our stay.
Hospedou-se por 4 diárias em dez. de 2022
Resposta de HP em 5 de jan. de 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - Excelente

Kimberly

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved the swim up rooms! The grounds were beautiful as well!
Resposta de HP em 3 de jan. de 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 - Excelente

Allison

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff is the most unique thing about this property. Second to them is the variety of amenities, you are never bored. Although the Spa is an additional cost, I recommend you try at least one service with them. We hope to go back some day.
Hospedou-se por 5 diárias em out. de 2022
Resposta de Hugo Perez em 1 de nov. de 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

8/10 - Boa

Jason

Hospedou-se por 7 diárias em out. de 2022
Resposta de HP em 5 de jun. de 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 - Boa

SIMONE

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sandals was amazing, loved the ambiance, food, amenities and entertainment. Truly a relaxing and carefree hotel.
Hospedou-se por 4 diárias em ago. de 2022
Resposta de Hugo Perez em 23 de ago. de 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 - Excelente

Hatherlee, Ludowici

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stunning resort. Friendly staff. Bartender Sherika and waitress shanicia made it that more memorable and enjoyable by providing excellent customer service. Thank you so much
Hospedou-se por 3 diárias em ago. de 2022
Resposta de HP em 3 de jan. de 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

6/10 - Ok

Lisa

Hospedou-se por 6 diárias em jul. de 2022
Resposta de HP em 3 de jan. de 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 - Boa

Sergio

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All around very enjoyable experience, a great place to relax, and pleasant staff. Covid rules a little confusing
Hospedou-se por 6 diárias em jul. de 2022
Resposta de Hugo Perez em 26 de jul. de 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 - Boa

Christopher

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sandals Barbados offers just the amount of quiet needed for a relaxing vacation. The room was clean, but not spectacular in terms of pure extravagance (noisy ceiling fan, issues with daily towel replacement, showing a bit of wear) and fell short of what we experienced at the La Toc Sandals in St. Lucia. We loved the quiet of the European pool. Service was okay for the most part but again lacked the energy and attentiveness of a past Sandals trip. That being said, some individuals merit acknowledgement including the shuttle driver Courtney, the young lady who works the bar at the front entrance nightly, and Shamya, our fabulous waitress at the Greenhouse restaurant. Food from Butch's Chophouse, Kimonos, Bombay, Potofino's and The Greenhouse was excellent. The same cannot be said for Neptune's unfortunately, as it was just average. Overall, a fine relaxing vacation, but a bit short of our expectations for a five star resort.
Hospedou-se por 7 diárias em jul. de 2022
Resposta de Hugo Perez em 15 de jul. de 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 - Boa

Kristen Jeanne

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 7 diárias em jul. de 2022
Resposta de HP em 3 de jan. de 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 - Terrível

Ruben

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Services is horrible they take until 2 hours to service the food , the pool service don't exist and they have dirty our room without service 2 times i want to say that for the price that i paid is horrible
Hospedou-se por 5 diárias em jun. de 2022
Resposta de Hugo Perez em 14 de jun. de 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 - Excelente

Byron

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was beautiful. The food was delicious. We ate in most all the restaurants and had not one complaint. The staff was by far the friendliest of a lot of other place’s we’ve been. I am looking forward to trying other Sandals resorts.
Hospedou-se por 7 diárias em mai. de 2022
Resposta de Hugo Perez em 16 de mai. de 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 - Ok

Lynne

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Property was lovely, some good amenities, rooms just ok. Rooms were not cleaned during our stay, beds were made and towels refreshed, mini bar serviced on occasion but that’s it. Sinks, tubs not cleaned during our entire stay. Asked for 3 days for face cloths and hand towels before receiving. With the exception of a few lovely and helpful staff members, service was slow and truculent. We were Club service members and every time we went into the Club Lounge we encountered apathy and attitude, and were made to feel like our asks were putting out the team, for things like dinner reservations, check out clarification, etc (save the last time we went in, for check out - which took forever but the associate was at least helpful - after refusing to check us out initially). Service in restaurants, with a few exceptions, was same. Staff seem disengaged and bothered by guests. In La Parisienne we had a sweet breakfast server who got our order wrong 4 times. We actually were willing to play along and continue to repeat our order because she was one of the few pleasant servers. I also know we are coming out of a pandemic and supply chain issues are abound, but food was mediocre at best, and claims of premium liquor (in mini bars, available throughout the resort for a club members) were just untrue and when we tried to order bottles of wine (at our additional expense) from the wine list, all three options were unavailable. Very disappointed and will not return to Sandals.
Hospedou-se por 7 diárias em mar. de 2022
Resposta de Hugo Perez em 4 de abr. de 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 - Boa

Sidney

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Gorgeous property, amazingly friendly staff, and food offering was high quality. The only negative was they didn’t have a customer experience plan for when a bunch of us arrived and our rooms weren’t ready. No worries on the room not ready, just let us go enjoy the property. So the first hour or so wasn’t great, but then the week was tremendous thereafter.
Hospedou-se por 6 diárias em mar. de 2022
Resposta de Hugo Perez em 1 de abr. de 2022
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 - Ok

Wolfgang

Viagem a dois
Pontos positivos: Comodidades
Sehr große Anlage mit 2 All Inklusive Hotels und 20 Restaurants, welche gutes Abendessen bieten. Frühstück ist überall gleich eintönig. Missstände, wie in den Treppenhäusern lagert Müll und Extra Gebühren für Tauchen, welches inklusive sein soll, wurden dem Management angezeigt. Man wollte sich kümmern. OK, haben nur nicht gesagt bis wann. Also nicht bis zu unserer Abreise.
Hospedou-se por 7 diárias em mar. de 2022
Resposta de Hugo Perez em 29 de mar. de 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 - Boa

Erika, Washington

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Great time with amazing food.
Hospedou-se por 4 diárias em fev. de 2022
Resposta de Hugo Perez em 22 de fev. de 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - Excelente

Jeff

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em jan. de 2022
Resposta de HP em 3 de jan. de 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

4/10 - Insatisfatória

Karen

Viagem com a família
Pontos positivos: Comodidades
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
the service was horrible we had to wait hours on food everyday... the front desk never answered and it was hard to contact anyone via phone from your room...The servers wasn't friendly at all in the restaurants and it was the worst experience I had... This hotel is way overrated an I will not be going back here again...
Hospedou-se por 4 diárias em nov.. de 2021
Resposta de Hugo Perez em 23 de nov. de 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

6/10 - Ok

Keith

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beach and ocean are great. Spending a vacation lining up for everything is offensive. Supply chain issues are evident some days no water or something else Everything is very slow and inefficient.
Hospedou-se por 6 diárias em nov.. de 2021
Resposta de Hugo Perez em 15 de nov. de 2021
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

6/10 - Ok

Fiona-Mae

Viagem a dois
Pontos negativos: Serviço e funcionários
The staff at the concierge were rude and inattentive. Whenever we called the front desk, we often did not get through. It took us 2 hours past check in time to get our room. We heard from multiple people at the resort how unhappy they were with the service. On the other hand, we loved our room. We chose the room with the soaking tub and swim-up pool. Thank goodness for the room and the all inclusive benefits which made our experience at this Sandals resort enjoyable.
Hospedou-se por 5 diárias em out. de 2021
Resposta de Hugo Perez em 21 de out. de 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 - Terrível

CLAIRE

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Don't book this hotel!
Arrived at reception where they had no record of our booking. Waited three hours before this was resolved then we had a multitude of problems for the 4 nights we stayed. No sunbeds available unless you get up at 6.30am to claim one. No towels available. Issues with getting into restaurants and not only the bookable ones. Extremely rude staff especially the barmaid Cathy at the courtyard bar, the hostess at Bombay and the hostess at Schooners. So much so that we actually couldn't believe it. Some staff are helpful but others shouldn't be working in the hospitality industry. Will never return and will tell everyone i speak to don't ever go to a Sandals resort. Glad we were only there for 4 nights. Some people we spoke to where there for 10 nights and were so upset
Hospedou-se por 4 diárias em set. de 2021
Resposta de Hugo Perez em 1 de out. de 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 - Excelente

Lashan

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Positives-Friendly & helpful staff. Clean & well maintained property. Food-ALL DELICIOUS Negative-hard to get beach & pool chairs. IMPOSSIBLE to get specialty Restaruant reservations.
Hospedou-se por 5 diárias em set. de 2021
Resposta de Hugo Perez em 23 de set. de 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards