4/10 - Insatisfatória
Emma
8 de ago. de 2025
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Such a shame.
We really wanted to write a positive review about this hotel as we stayed here for the end of our honeymoon. The majority of our experience would not justify that.
Positives
-The hotel grounds look beautiful.
-The restaurant is great and the staff are wonderful. This really was the saving grace of our time here. I have an allergy to gluten and garlic, and the restaurant and kitchen staff took amazing care during our stay.
-The kitchen was exceptionally clean every time we walked past.
-Kissa reception, Salum, John, Masoud, Rashid were exceptionally helpful. This
Negatives
-Our Garden Bungalow backed onto the village. This meant we were woken up by cockerels, cows and people shouting from at least 5am every morning. Some mornings, 4am. This carried on throughout the day until 9-10pm at night. Our sleep was terrible whilst we were there and left our honeymoon feeling exhausted.
-We asked to be moved to a new room 3 times. The staff on reception simply told us this would not possible even though we saw people checking in and out most days.
-We asked for a solution to the problem. The man on reception said he would pass it on to management. We said we were looking forward to hearing from them. We heard nothing.
-In the room the towels were tatty, the mosquito nets had holes in and sink did not drain properly even after we requested it to be fixed by maintenance. The bungalow overall was very tired.
-We had mice trying to visit our room. See pictures below.
Emma
Hospedou-se por 4 diárias em ago. de 2025
