Férias para Matanzas

Hotel bem localizado, mas pessimo em questão de manutenção/conservação em geral e atendimento. Um unico e lento funcionário na recepção para atender a tudo e a todos. Não tem prioridade para checkout. Perdi meu vôo por conta disso e de outros motivos. Cofre e outros itens do quarto quebrados ou merecendo troca e reposição. A piscina fica no 6.o andar e devemos pegar e devover as toalhas no 2.o andar, na mesma recepção já mencionada. Um caos de logística e de organização...

Quarto amplo e limpo. Banheiro amplo e limpo também, mas com chuveiro com pouca pressão.

Our experience at the resort was excellent. We were very well received and accompanied by ambassador Eddyl, who managed to attend to our group masterfully. The facilities are impeccable; everything is well-maintained, modern, and impeccably clean. The island's natural beauty boasts breathtaking landscapes. The rooms are spacious, comfortable, and have high-quality linens. The gym has excellent equipment and professional supervision from Julio. The pools are beautiful, and the beach area is very comfortable. The service there was also excellent; Julio, always cheerful and available, Edward, discreet and competent, and Glen, who truly went out of his way to assist us in EVERYTHING. The cuisine is varied and delicious, with a highlight being the seafood. Yazmin, the Food & Drink manager, made perfect adaptations to our style of enjoying the beach with snacks and drinks. An exceptional professional. Thank you! In the restaurants, the service from Alan, Luiz, Miguelina, and Esmilsi was impeccable, with special mention to Miguel, always smiling and present everywhere. The hotel's surroundings are beautiful, as is the beach, but what truly made the stay special was the attention from the entire team, including Emanuelle, with her contagious smile. Even those not mentioned showed genuine willingness to provide a great experience. As an area for improvement, the all-inclusive system could be refined; outside of the defined hours, drinks and meals were slow to arrive or unavailable.

Hotel muito bom. Porém quarto a 15 minutos de caminhada até a praia estando com criança pequena. O hotel tem alguns outros restaurantes porém é impossível agendar e quando conseguimos agendar vimos que todos os restaurantes estavam vazios. Evento com som muito alto até as 23hrs.