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Avaliações de Holiday Inn Express Hotel and Suites Marysville, an IHG Hotel

2.5 out of 5

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 280 de 544 avaliações" "
Nota 8 - Boa. 159 de 544 avaliações" "
Nota 6 - Ok. 46 de 544 avaliações" "
Nota 4 - Insatisfatória. 38 de 544 avaliações" "
Nota 2 - Terrível. 21 de 544 avaliações" "

8,8/10

Limpeza

8,8/10

Serviço e funcionários

8,2/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room was newly remodeled, the slightly chaotic because they are remodeling it now, but everything was very nice
Hospedou-se por 1 diária em mai. de 2024
Resposta de April General Manager em 20 de mai. de 2024
Thank you for taking the time and giving us a review, We are excited that you liked the new rooms!!!! we are doing our best to make everything smooth for the guest so we appreciate your good feedbackthank you

10/10 - Excelente

David

Hospedou-se por 1 diária em abr. de 2024
Resposta de April General Manager em 20 de mai. de 2024
Thank you for the review, we are glad you enjoyed your stay.

10/10 - Excelente

craig

Viagem a dois
Work in progress
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 12 de abr. de 2024
Thank you for staying with us.

10/10 - Excelente

Winnie

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really great customer service. Very clean amd frshly remodeled rooms.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 12 de abr. de 2024
Thank you for the great review!! We are glad you enjoyed your stay and that you experienced our newly renovated rooms.

10/10 - Excelente

Laurie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was very clean, updated, & the staff was very friendly. It was a very nice hotel!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 12 de abr. de 2024
Thank you for the great review,we are glad you enjoyed your stay and are happy to hear our staff treated you so well.

6/10 - Ok

Kevin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Overall it was a good stay. I understand they were remodeling the second floor & can understand & accept the extra noise for a few hours. However, we had no hot water for a shower the first day. Second day, it was a bit better. Breakfast- best thing is the cinnamon rolls. Eggs & biscuits need improved
Hospedou-se por 2 diárias em mar. de 2024
Resposta de April General Manager em 25 de mar. de 2024
Thank you for your review. We are sorry you had some issues with your water, there can be some unexpected problems during a renovation but we doOur best to fix it. We would love to invite you back once the renovation is complete so you can see the finsh project!!! Please let me know if there is anything else I can help you with.Thank you

10/10 - Excelente

Susan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good!
Hospedou-se por 1 diária em mar. de 2024
Resposta de April General Manager em 18 de mar. de 2024
Thank you for the great score

10/10 - Excelente

teresa

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice and clean. The pool area was nice, but was cold. Didn’t expect that for an indoor pool
Hospedou-se por 1 diária em mar. de 2024
Resposta de April General Manager em 10 de mar. de 2024
Dear Teresa, Thank you for the great review!!! I will have our Maintenace team check the pool area! I hope that you come back and stay with us again.

8/10 - Boa

Jeanelle

Hospedou-se por 2 diárias em fev. de 2024
Resposta de April General Manager em 20 de fev. de 2024
We are glad you enjoyed your stay. Thank you for the review

10/10 - Excelente

Alan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Staycation with a pool
Nice overnight staycation. It is in the center of everything but far enough away that you don't have traffic noise. The staff were very friendly and helpful. The rooms are clean and spacious. The pool was warm. Breakfast was good, and the kids loved the pancake machine. They are currently under renovation, but it didn't impact our stay at all, and the place could use a little of a freshen-up. Nice having inroom coffee, fridge and microwave. We'll be back
Hospedou-se por 1 diária em dez.. de 2023
Resposta de April General Manager em 6 de dez. de 2023
Thank You for the great review! We are so glad you and your family enjoyed your stay!!! We would love have back to see the final look from the renovation.

10/10 - Excelente

Nancy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was more than i expected and will come again
Hospedou-se por 1 diária em nov. de 2023
Resposta de April General Manager em 12 de nov. de 2023
Thank you for the great review!!! We are so glad you enjoyed your stay and hope to see you again soon.

8/10 - Boa

Sharon

Hospedou-se por 1 diária em out. de 2023
Resposta de April General Manager em 24 de nov. de 2023
Thank you for choosing us for your traveling needs. We are glad you enjoyed your stay!

8/10 - Boa

Amanda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, safe location. Hot breakfast is decent. Beds are comfortable. Def would stay again
Resposta de April General Manager em 25 de out. de 2023
Thank you for the great review! I absolutely love our beds! We are excited to have you back again!!!!

8/10 - Boa

Cheryl

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Every time we stay on the weekends ( Saturday and Sunday) we always have to wait on breakfast due to running out. Always the same food. Not much of a variety. No yogurt, jelly, toast etc. Too much to keep up for 1 person. Hear a lot of people complaining.
Hospedou-se por 1 diária em out. de 2023
Resposta de April General Manager em 23 de out. de 2023
I am sorry you had that experience we are making some great changes. Hope you will consider giving us another chance.

2/10 - Terrível

Kathleen

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
There was literally no breakfast. Staff was very unprofessional and some were extremely rude
Hospedou-se por 1 diária em out. de 2023
Resposta de General Manager em 31 de out. de 2023
We are sorry you didn't enjoy your stay. We strive on making every guest happy.

4/10 - Insatisfatória

Lyndsey

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de April General Manager em 23 de out. de 2023
I want to apologize for the issues you had. I am glad we were able to talk today and resolve it.

8/10 - Boa

Andrea

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de April General Manager em 9 de out. de 2023
Thank you for the good review!! We are glad you enjoyed your stay with us.

4/10 - Insatisfatória

Cody

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Liston on Expedia isn’t what you get when checking in. The listing showed a jetted tub in the room but upon checking in we were told that you have to pay extra for that and there isn’t a jetted tub on our booking even though I showed the proof on my reservation.
Hospedou-se por 1 diária em out. de 2023
Resposta de April General Manager em 9 de out. de 2023
We apologize you were not able to get the room you was hoping for. Unfortunately the jetted tubs are extra.

10/10 - Excelente

Calista

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay!
Friendly staff. Room was clean and comfortable.
Hospedou-se por 1 diária em set. de 2023
Resposta de April General Manager em 29 de set. de 2023
Thank you for your awesome review! We can't wait for you to come back and see us!!

10/10 - Excelente

Kathryn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de April General Manager em 29 de set. de 2023
Thank you for the review!

10/10 - Excelente

Kiernan, Waukesha

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was nice overall
Hospedou-se por 2 diárias em set. de 2023
Resposta de April General Manager em 26 de set. de 2023
Thank you for the great review. I am glad you enjoyed your stay with us.

8/10 - Boa

deni

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed here in the past. Perfect location.
Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 25 de set. de 2023
Thank you for your review. We hope to see you again soon.

10/10 - Excelente

sally v

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de April General Manager em 25 de set. de 2023
Thank you for taking the time out to give us a review. We appreciate and hope you come back soon.

10/10 - Excelente

sally v

Hospedou-se por 2 diárias em set. de 2023
Resposta de April General Manager em 9 de out. de 2023
Thank you for the review. We hope to see you again.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great value and clean
We were happy with our stay. Our room was clean, bug free, and a great value for what we received. I would stay here again.
Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 11 de set. de 2023
Thank you for your GREAT review. We are so glad you enjoyed your stay with us and we cannot wait to see you again.

6/10 - Ok

Anthony

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 5 de set. de 2023
Thank you for your review

10/10 - Excelente

Amy

Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 5 de set. de 2023
Thank you for the great score!!! We are glad you enjoyed your stay!!!

4/10 - Insatisfatória

John

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Very disappointed: 1. Couldn’t use the business center as nobody knew the login code. 2. Elevator out of service. 3. Room has strange musty smell, an obvious attempt to cover up for a smoker. 4. Worst of all, couldn’t take a shower because there was no hot water! Go to this place at your own risk!
Hospedou-se por 1 diária em ago. de 2023
Resposta de General Manager em 31 de ago. de 2023
We are sorry that you ran into some problems during your stay. we do not always know when the elevator will need some care as much as we wish we could plan when the elevator goes down we cannot. We did however offer to help guest bring down any items to make it easier for them. I am sorry that you were unable to use the business center we also offered to let guest email us items and we could of printed them off. I am sorry if these were not offered to you.

10/10 - Excelente

Juan

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
30 minutes before my arrival i called front desk to make sure everything was ready for me. Personnel was very effective and confirmed everything i needed. When i got there for my check in everything took less than 2 minutes. He was kind and very professional. The staff is what makes a place. And this place deserves a 5 star review because the staff is 5 stars.
Hospedou-se por 1 diária em ago. de 2023
Resposta de April General Manager em 20 de ago. de 2023
Thank you for your great review. I am glad to hear the staff took such great care of you during your stay. We hope you come back again soon!

2/10 - Terrível

William

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Disappointing stay
We specifically stay at Holiday Inn Express everywhere we go because it's always a good experience, until now. We just needed a place to get some rest after a day at the water park with the kids. It was kinda late when we got there and notice mold on the shower walls and water dripping on the toilet/floor. The hotel was booked and kids were tired so we just dealt with it. Middle of the night, bathroom was soaked. Opened the toilet lid to catch some of it. Heard that dripping all night. Couldn't use it without getting rained on by gross water so we had to walk to the bathroom by the front desk each time. It was gross. No toilet paper. Then come morning time the table and everything on it was covered in hundreds ants. Such a disgusting and disappointing experience and couldn't get out of there quick enough. When we talked to the front desk, twice, we were told Oh Sorry We'll put in a work order. We have a couple more weekend trips coming up and planned on using IHG but now I'm not sure. Definitely won't be using the one in Marysville ever again.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Holiday Inn Express & Suites em 13 de ago. de 2023
Hi William,Thank you for taking the time to share your feedback with us. We deeply apologize for the disappointing experience you encountered during your recent stay at our Holiday Inn Express in Marysville. Your comfort and satisfaction are of the utmost importance to us, and we're truly sorry for the issues you faced with the condition of your room.We want to assure you that your experience does not reflect the level of quality and service we strive to provide. We have recently undergone a change in ownership and are currently in the midst of a major renovation project aimed at revitalizing our property. This overhaul will address the concerns you mentioned.Once the renovation is complete, our property will be transformed into a refreshed and rejuvenated space, ensuring that all our guests have a comfortable and pleasant stay. We understand the importance of a clean and well-maintained environment, especially when traveling with family, and we are committed to ensuring that future guests will enjoy the accommodations they expect from a Holiday Inn Express.We genuinely appreciate your loyalty to the IHG brand and want to assure you that your experience is not reflective of our typical standards. We take your feedback seriously and will use it to make immediate improvements. We would be honored if you would consider giving us another chance once the renovation is complete to provide you with the exceptional experience you deserve during your trips.Please feel free to reach out to us directly if you have any questions or concerns. Your satisfaction remains our priority, and we hope to have the opportunity to welcome you back in the future to showcase the positive changes we are implementing.

10/10 - Excelente

David

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
convenient and safe
Hospedou-se por 2 diárias em ago. de 2023
Resposta de General Manager em 10 de ago. de 2023
Thank you for staying with us

8/10 - Boa

Eleanor

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wa
Hospedou-se por 1 diária em ago. de 2023
Resposta de April General Manager em 29 de ago. de 2023
Thank you for staying with us.

8/10 - Boa

James

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The hotel was excellent. However, upon arrival, the receptionist let us know she was right in the middle of doing her report and how it was inconvenient for her to wait on us due to her just starting her paperwork.
Hospedou-se por 1 diária em jul. de 2023
Resposta de April General Manager em 8 de ago. de 2023
I deeply apologize for the way the desk clerk behaved during your check in regardless what the desk staff is doing our guest come first.

8/10 - Boa

Matthew

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em jul. de 2023
Resposta de April General Manager em 29 de ago. de 2023
Thank you for your score and thank you for staying for us.

10/10 - Excelente

Stephen, Newburgh

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This motel is getting a new face lift -- new carpet, new room decor, and a paint job on the exterior is being finished now. Nice stay.
Hospedou-se por 1 diária em jul. de 2023
Resposta de April General Manager em 8 de ago. de 2023
We are glad you enjoyed your stay and we are excited for our remodel as well

6/10 - Ok

Ron

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
The property was being painted using a sprayer in an area adjacent to our car. The area should have been blocked off so cars would not be damaged!
Hospedou-se por 1 diária em jul. de 2023
Resposta de General Manager em 29 de ago. de 2023
We are sorry about the parking we did have plenty of parking away from the lift that was doing the painting.

10/10 - Excelente

Rebecca

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de General Manager em 27 de jul. de 2023
Thank you for great score

10/10 - Excelente

Michelle

Hospedou-se por 2 diárias em jul. de 2023
Resposta de April General Manager em 29 de ago. de 2023
Thank you for your score and staying with us.

6/10 - Ok

Nathan

Viagem com a família
I had no issue with the hotel because I didn’t stay there. My issue was Expedia booking me in the hotel that was in the right town but five states away from my location. Zero support in the matter nor could I reschedule or cancel due to their/our mistake. Not impressed with their policy’s.
Hospedou-se por 1 diária em mai. de 2023
Resposta de April General Manager em 20 de ago. de 2023
I am sorry this issue happened. Please reach out to us if you have any further questions or needs.

10/10 - Excelente

Sandy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was service minded, property nice and quiet inside
Hospedou-se por 1 diária em jul. de 2023
Resposta de Holiday Inn Express Hotel and Suites Marysville em 4 de jul. de 2023
We truly care about our guests and I'm happy that was evident to you. Please stay with us again when you are in the

10/10 - Excelente

Paul

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pleasant receptionist
Hospedou-se por 1 diária em jun. de 2023
Resposta de Holiday Inn Express Hotel and Suites Marysville em 30 de jun. de 2023
We very much appreciate your comment regarding your stay at the Holiday Inn Express Hotel and Suites Marysville. I will be sure to share your feedback with our team, who always enjoy hearing from our guests. The entire staff looks forward to your next visit!

10/10 - Excelente

Karen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property is well maintained and our room was clean, bed was comfortable, shower was amazing.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Holiday Inn Express Hotel & Suites Marysville em 24 de jun. de 2023
We are committed to providing each and every customer with a positive experience and are proud of our track record in offering high-quality service. Thank you for your review and valued business, Karen!

4/10 - Insatisfatória

Kaiden

Viagem com a família
Pontos positivos: Limpeza
Slamming doors, kids screaming and crying, I opened my door and immediately smelled weed (not that I care but seriously). I told front desk about everything and they didn’t do anything or even seemed to care.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Holiday Inn Express Hotel and Suites Marysville em 20 de jun. de 2023
Thank you for your recent stay. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We are sorry to hear about your experience and we have sent your review to management. We do hope you will consider giving us another chance in the future.

10/10 - Excelente

Sean

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
I enjoyed the commentary breakfast. Hotel pool was clean and nice.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Holiday Inn Express Hotel and Suites Marysville em 17 de jun. de 2023
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to us! Please let us know about your future experiences.

10/10 - Excelente

Kristina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jun. de 2023
Resposta de Holiday Inn Express Hotel and Suites Marysville em 19 de jun. de 2023
With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. Our entire staff looks forward to your next visit with us!

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jun. de 2023
Resposta de Holiday Inn Express Hotel and Suites Marysville em 17 de jun. de 2023
Thank you for the wonderful review and for taking the time to share your feedback with us!  Our priority is customer service and we are ecstatic that we met that mark! Your kindness makes our job a pleasure.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pleasant stay!
Room was clean, beds comfortable and we slept very well. Breakfast was not good at all. People were waiting for food and lots of items missing or not refilled at all. We left and got tired of waiting.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Holiday Inn Express Hotel and Suites Marysville em 15 de jun. de 2023
Your feedback is very important. We have shared your thoughts with the restaurant manager for their review. We are happy to hear that everything else worked out well for you and we do hope that you will return again in the future.

10/10 - Excelente

Jessica

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Rooms were nice! Pool was nice and refreshing! Staff was great. Definitely will book again when in the area!
Hospedou-se por 1 diária em jun. de 2023
Resposta de April General Manager em 12 de jun. de 2023
Thank you for your great review. We are excited to have you come back.

8/10 - Boa

richard

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Not over crowded. Close to shopping area.
Hospedou-se por 1 diária em jun. de 2023
Resposta de April General Manager em 12 de jun. de 2023
Thank you for the great review. Please come back and see us

8/10 - Boa

Valerie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My room was very clean and the hotel was nice. Gym was is small.
Hospedou-se por 1 diária em jun. de 2023
Resposta de April General Manager em 12 de jun. de 2023
Thank you for your great review. Thank you for the feedback regarding the gym size.