Merciiiii !!!!

Cher Monsieur,Merci d'avoir pris le temps de laisser une note. Apparemment vous n'êtes pas entièrement satisfait. C'est dommage que vous n'ayez pas donné plus de détails pour nous permettre de nous améliorer.Bien cordialement.

Merci beaucoup pour cet avis. Nous sommes ravis que vous ayez pu profiter de notre si agréable jardin. Nous avons été très contents de pouvoir accéder à votre demande, ce que nous faisons au maximum.Bien cordialement.

Merci beaucoup de ce commentaire. Nous sommes très sensibles au fait que vous souligniez notre démarche écoresponsable.Bien à vous.

Merci beaucoup de votre appréciation. Cela nous réjouit lorsque nos hôtes sont contents. En espérant vous revoir. Bien à vous.

Thank you very much for this kind review. We hope to see you again, there is a lot to do in Marseille. Warm regards.

Thank you to have taken time to give your opinion on the hotel. It is always useful for next travellers and helps us to improve. I am sorry for your impression and we will focus more on what you underline. Regarding hand soap, I don't understand because we have soap distributors in all bathrooms: they are new dispenders, and maybe we have to revise the place where we put them. I don't understand when you write that rooms are bare: we decided to be sober in the decoration. It is an aesthetic choice, but also it is for hygienic reasons: when you have to many objetcs in a room, it is as many places to have viruses. We are sorry to fail in everything. Best regards. Valerie

Merci beaucoup de votre commentaire qui nous touche beaucoup. Notre hôtel est une vraie oasis en plein coeur de la ville et nous avons beaucoup de plaisir à recevoir nos hôtes, dans l'objectif qu'ils se sentent bien à Marseille. A une prochaine fois ! Valérie

Thank you for posting a comment. Best regards.

Mange tak. Hav en dejlig tur til Europa

Thank you to have posted a review. We are delighted to welcome our guests. Warm regards.

Dear guest, we are sorry that the neighborhood has left you with a bad impression. It is a low-income neighbourhood, with families and many students. Assimilating poverty and danger is unfortunately quite common, while the surroundings of the Old Port are often much more risky than our area. We are nevertheless delighted that you were able to admire the beauty of our city. With kind regards.

Thank you for this kind comment. We are glad that you enjoyed your sleep in our hotel and that you found its location convenient. Please come again, there is a lot to do in Marseille! Warm regards.

Thank you for this kind review.

Dear guest, thank you for this lovely comment. I am sorry that the taxi didn't appear. Normally the one we call is always reliable. We will check with him. Warm regards.

Grazie per postare il suo gentile opinione.

Thank you very much. Our happy guests are our best reward.

Grazie per il vostro gentile commento. Siamo lieti che il soggiorno ha piaciuto a lei.

Thank you for your nice comment. The refurbishibg of the hotel is an ongoing but lengthy process. Warm regards.

Merci pour avoir laissé un avis. Marseille est une expérience très exotique pour des Japonais. Merci de l'avoir tentée. Cordialement.

Thank you for this kind comment. We are happy that you appreciated our convenient location and our non typical decoration. Warm regards.

Merci d'avoir pris le temps de laisser un avis. Nous nous réjouissons d'avoir contribué à faire de votre séjour un moment agréable. Nous serons ravis de vous revoir si vous revenez à Marseille. Bien à vous.

Hello. You can't say the hotel is horrible because you didn't enter it. I haven't met you. You called to cancel at the last minute, and that's why we didn't refund you, in accordance with our pricing policy, and that's why you're angry and misjudge the hotel. Your way of presenting things seems to indicate that the hotel is poorly frequented, which is not the case; it has an excellent reputation in Marseille and on websites. And many very good families stay there very regularly. The "Family" label has been granted to us by the Tourist Office, which is part of the Town Hall. There are prostitutes on the street, but I won't let you judge them. They are very vigilant that there are no problems in the neighbourhood, which is a working-class neighbourhood populated by families and students. Many people ask me if there are not apartments to buy in this area. Your opinion is yours, but you can't talk badly about people you don't know. I hope your children will be more open-minded than you are.

Dear guest, We are very glad that we helped you enjoying your stay in Marseille, since this is what the whole team is aiming at. We are very grateful that you posted your opinion. Warm regards. Valerie

Thank you for this kind comment. We are glad that you liked your stay with us. Best regards.

Merci.

Thank you much for this kind comment. It is a reward to our engagement to make our guests feel well here. We will be happy to see you again. Warm regards.

Merci - Thank you - Vielen danke

Nous sommes très contents que vous ayez apprécié votre séjour. Bien à vous.

Thank you very much for this kind comment. Our guests appreciation is very useful for the next visitors. We are very happy that you enjoyed your stay with us. Warm regards. Valerie

Dear Guest, I am sorry for what happened. My only guess can be that the maid thought that you didn't want to be disturbed. You should have told us, so that we can insist on the quality of service. As far as the area is concerned, it is probably safer than the Old Port in spite of the impression you had. The area is quite calm and inhabited by families and students, and I must admit that the population is not wealthy. Unfortunately, many tend to think that poverty means danger. Nevertheless I hope that you will come back to Marseille to have a new vision. Best regards.

Thank you to have left a review. We are glad that you liked our hotel despite the lack of lift, which unfortunately we cannot change for technical/architectural reasons.Warm reasons.

Vielen danke.

Vielen Danke.

Thank for leaving a comment. We are glad that you found the hotel nice and convenient. It is true that it is very easy to go to the main areas of attraction from here: the Old Port, the MUCEM, the congress palaces, and the cours Julien area with its numerous cafés and restaurants. Warm regards.

Thank you for your kind comment. We had the tap repaired! You are right, the absence of a lift is an inconvenient, and we cannot change it for technical reasons. The hotel is situated in a typical building of the XIXth century. It contributes to the charm of the hotel. Warm regards.

Thank you.