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Avaliações de Riad Ksar Saad & Spa

3.5 out of 5
Riad Ksar Saad & Spa
25, DERB SBAIA KASBAH, Marrakech, RAK

Avaliações

7,8

Boa

Nota 10 - Excelente. 32 de 90 avaliações" "
Nota 8 - Boa. 33 de 90 avaliações" "
Nota 6 - Ok. 15 de 90 avaliações" "
Nota 4 - Insatisfatória. 7 de 90 avaliações" "
Nota 2 - Terrível. 3 de 90 avaliações" "

8,8/10

Limpeza

8,6/10

Serviço e funcionários

7,8/10

Condições e instalações da propriedade

Avaliações

10/10 - Excelente

Wolfgang, Wenzenbach

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Schönes Riad im Kasbah Viertel
- wir ließen uns vom Flughafen abholen, trotz fast 2 Stunden Verspätung war der freundliche Fahrer da und brachte uns bis zum Riad - großes Badezimmer mit Dusche - sauberes großes Zimmer, gute Bettwäsche
Hospedou-se por 3 diárias em abr. de 2018

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza
Kein Riad & kein Spa
Wir hatten uns ein Riad erwartet und keine Frühstückspension. Wir hatten uns ein Spa erwartet und keine improvisierte Dampfsauna und Sauna, für die man extra bezahlen muss. Das sogenannte Spa befindet sich in einem etwas modrigen Keller auf ca. 40m². Wir hatten uns eine Hammad-Reinigungsmassage erwartet, doch wir mussten uns teils selbst eincremen - wir wurden wenigstens abgeschrubt im kalten Vorraum und nicht wie gewohnt im Hammam. Hammamraum ist eine improvisierte Dampfsauna 2x3m - Platz für 2 Personen. Die Ganzkörpermassage war ganz ok, doch leider auf einer harten Liege und nicht auf einen Massageliege Eine beschriebene Hotelinfrastruktur von Bar oder Restaurant fehlte uvm Einzig sehr positiv zu erwähnen, die Mitarbeiter und die Sauberkeit. Speziell hervorzugeben der Assistent Manager namens Houssine. Der Manager selbst wirkte zwar nett aber gestresst und der Eigentümer sieht keine Gäste. Wir würden dieses Haus nicht empfehlen. Wenn die Beschreibung stimmen würde, wäre einiges mehr ok, doch fühlten wir uns mit der fälschlichen Bezeichnung Riad & Spa als Kunde hintergangen. Die Frankfurter Tabelle anzustrengen ist uns aber zu mühsam. Schade Expedia....
Hospedou-se por 6 diárias em mar. de 2018

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Muy retirado del centro ,sobre latido si vuelves de noche
Hospedou-se por 3 diárias em abr. de 2018

6/10 - Ok

Bhavik

Pontos positivos: Limpeza e condições e instalações da propriedade
Very noisy. One of the receptionists is very nice but the other is not.
Resposta de patrice em 12 de abr. de 2018
merci de votre commentaire j'en prend note

4/10 - Insatisfatória

Dylan, Paris

Pontos positivos: Limpeza e conforto do quarto
Hotel très accès business
C'est la deuxième que mon épouse et moi-même venons à Marrakech. La première fois nous étions dans un autre Riad au même prix où nous ressentons la culture marocaine. (service de bagage, le bienvenu avec thé à la menthe avec pâtisserie marocaine, le petit déjeuner 100% marocain service à table, conseil astuces etc). Ici au Riad Ksar Saad, nous avons plutôt ressenti le commerce du gentil gérant pour faire plus de sous. l'accueil dans la patio avec d'autres personnes qui dîner, thé à la menthe sans pâtisserie, direction chambre sans service ou aide pour porter les bagages vers la chambre au niveau 1. Nous avons dîné avec une entrée/plat pour moi, et entrée/dessert pour mon épouse. Repas ok sans conviction. Le gérant nous a arnaqué de 45 dirham sur ce dîner. car formule entrée/plat =165 dhs (ok) mais il a préféré nous compter l'entrée/dessert de mon épouse à 165 dhs au lieu de 120 dhs à la carte. Je lui ai dit que c'est bizarre la formule de 165 dhs au lieu de 120 dhs. "il a répondu ça revient au même". Pour parler du petit déjeuner, c'est un buffet très limité (thé de la marque carrefour...). En comparaison, de l'autre Riad, nous avions au petit déjeuner des pains, gâteaux fait maison matin, yaourt avec touche de fleur d'oranger (top). Pour le diner, on avait pris deux coucous, c'était en petite quantité comparé à l'autre Riad. (la semoule en petite quantité colée au fond.. Pour nous, nous n'allons pas le recommander.
Hospedou-se por 4 diárias em mar. de 2018
Resposta de patrice em 4 de abr. de 2018
merci

10/10 - Excelente

defre, france

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Riad acceullant et tres bien placé.
Une experience a faire et je conseille a ts le monde de passer quelque jours , un changement radical de cadre .
Hospedou-se por 4 diárias em mar. de 2018
Resposta de patrice em 16 de mar. de 2018
Merci pour votre message. Nous sommes heureux du moment partagé ensemble. Nous espérons vous revoir lors de votre prochain séjour à Marrakech. Patrice et toute l’équipe du Riad Ksar Saad.

8/10 - Boa

David, london

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A great Riad
Great Riad, very central and fantastic staff. Patrice and Hussan really look after you and happily explain the city to you. They even tolerated my French with a smile! Rooms are very pretty and well sized, always clean. Breakfast was plentiful and extremely tasty. A 2 minute walk to the Kasbar Mosque and 15 minutes to the Centre of the old town, but through the picturesque old streets - great location.
Hospedou-se por 4 diárias em mar. de 2018
Resposta de patrice em 8 de mar. de 2018
Thank you for your message. We are happy for the time shared together and that you enjoyed your stay with us. We hope to see you during your next stay in Marrakech. Patrice and all the team of the Riad Ksar Saad.

4/10 - Insatisfatória

Chaabane

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Parler les yeux fermé
Le riad été de toute beauté Je le conseil à tous ceux qui veulent séjourner à Marrakech Le responsable comme ses collaborateurs sont d'une gentillesse à vous faire oublié le retour à la réalité
Resposta de patrice em 20 de fev. de 2018
Merci pour votre message. Nous sommes heureux du moment partagé ensemble. Nous espérons vous revoir lors de votre prochain séjour à Marrakech. Patrice et toute l’équipe du Riad Ksar Saad

10/10 - Excelente

Jessica , Tarbes

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Très beau riad!
Riad très propre, personnel très accueillant, à l'écoute du client et bon conseillé. Le Riad sent toujours bon, les chambres sont faites tous les jours et le petit déjeuner est un buffet très copieux avec un choix très variable et délicieux! Situé dans une petite ruelle à 10min à pieds de la place Jamaa el Fna. Je le recommande à tous! Nous y reviendrons avec plaisir avec les enfants ( inch'allah).
Hospedou-se por 3 diárias em fev. de 2018
Resposta de patrice em 18 de fev. de 2018
Merci pour votre message. Nous sommes heureux du moment partagé ensemble. Nous espérons vous revoir lors de votre prochain séjour à Marrakech. Patrice et toute l’équipe du Riad Ksar Saad.

10/10 - Excelente

j, 東京

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
快適なリヤド
きれいなステンドグラスで飾られたゴージャスなリヤド。遅く到着したにもかかわらず，快く迎え入れて下さった。早朝発だったが，時間外でも朝食を用意して下さった。次はゆっくり滞在してハマムやマッサージも体験したい。
Hospedou-se por 1 diária em dez.. de 2017
Resposta de patrice em 1 de jan. de 2018
あなたのメッセージをありがとう。 私たちは一緒に共有する幸せです。 マラケシュへの次回の訪問で再びお会いしましょう。 PatriceとRiad Ksar Saadの全チーム。

10/10 - Excelente

Eldon P

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Convenient location in the Medina. Patrice and the staff were accommodating with our every request.
Hospedou-se por 4 diárias em dez. de 2017
Resposta de Patricia em 11 de dez. de 2017
Thank you for your message. We are happy for the time shared together and that you enjoyed your stay with us. We hope to see you during your next stay in Marrakech. Patrice and all the team of the Riad Ksar Saad.

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Consigliato a chi viaggia senza pregiudizi!
Soggiorno di coppia di tre notti. Riad molto bello e ben arredato. Siamo stati molto bene! Ottima colazione e personale gentile e disponibile. Non fatevi spaventare dalla posizione: la zona è sicura e non si corrono pericoli. Certamente il quartiere è molto povero e gli odori non sono il massimo per chi arriva dall'Italia, però l'hotel è accogliente e pulito e si trova in una posizione comoda per raggiungere facilmente a piedi i più importanti punti d'interesse della città.
Hospedou-se por 3 diárias em dez. de 2017
Resposta de patrice em 7 de dez. de 2017
Grazie per il vostro messaggio. Siamo insieme felici del momento condiviso. Speriamo di rivedervi all'epoca del vostro prossimo soggiorno a Marrakech. Patrice e tutto il personale del Riad Ksar Saad.

8/10 - Boa

GrowlerGirl, UK

Pontos positivos: Limpeza e serviço e funcionários
Centrally located riad
Situated in a quiet location a couple of minutes away from the kasbah. Rooms were clean and comfortable but very unsoundproof. Breakfast wasn't great. Wifi works in some of the rooms and communal areas. We had a nice dinner there which we prebooked. Driver service to and from the airport vety efficient
Hospedou-se por 3 diárias em nov.. de 2017
Resposta de patrice em 20 de nov. de 2017
Thank you for your message. We are happy the time shared together. We take into account your remarks and will take steps to remedy this problem. We hope to see you during your next stay in Marrakech. Patrice and all the team of the Riad Ksar Saad

8/10 - Boa

GBay Gal, Ontario, Canada

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lovely Riad close to the square.
This is a warm and friendly Riad, close to the square and once located, easy to travel to and from. Our hosts were kind, friendly and very helpful. We booked a standard room which was a mistake. It's small (though we made it work). I would suggest an upgrade on room size (it's not much more) but all else was lovely. On a morning when we required an early breakfast for travels we were accommodated. Miss that fresh squeezed orange juice! Thanks to all who made our stay so lovely. I also recommend enjoying a Hamman. It was a welcome cleanize after the trip to the desert.
Hospedou-se por 4 diárias em out. de 2017
Resposta de patrice em 3 de nov. de 2017
Thank you for your message. We are happy for the time shared together and that you enjoyed your stay with us. We hope to see you during your next stay in Marrakech. Patrice and all the team of the Riad Ksar Saad.

8/10 - Boa

F, UK

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Quiet, comfortable, fairly central.
One week holiday in Marrakesh. A few tourists but mainly locals in the Kasbah area. Busier in the medina.
Hospedou-se por 7 diárias em set. de 2017
Resposta de patrice em 21 de set. de 2017
Thank you for your message. We are happy the time shared together. We take into account your remarks and will take steps to remedy this problem. We hope to see you during your next stay in Marrakech. Patrice and all the team of the Riad Ksar Saad

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful hotel setting
Great staff, beautiful riad with spectacular design.
Hospedou-se por 7 diárias em ago. de 2017
Resposta de patrice em 17 de ago. de 2017
Thank you for your message. We are happy for the time shared together and that you enjoyed your stay with us. We hope to see you during your next stay in Marrakech. Patrice and all the team of the Riad Ksar Saad.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Marroqui
Riad muy marroqui, el unico pronlema es la ubicación
Hospedou-se por 4 diárias em jul. de 2017
Resposta de patrice em 21 de jul. de 2017
Muchas gracias por su mensaje agradable. Estamos felices de compartir el tiempo juntos. Esperamos verle durante su próxima estancia en Marrakech. Patrice y todo el equipo de Riad Ksar Saad

8/10 - Boa

francesca, napoli

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Riad OKAY
Il Riad è carino, la colazione servita sul terrazzo prevalentemente dolce, il personale gentile e disponibile.
Hospedou-se por 3 diárias em mai. de 2017
Resposta de patrice em 17 de jun. de 2017
Grazie per il vostro messaggio. Siamo insieme felici del momento condiviso. Speriamo di rivedervi all'epoca del vostro prossimo soggiorno a Marrakech. Patrice e tutto il personale del Riad Ksar Saad.

8/10 - Boa

Giulia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Week end in Marrakech
Ottima sistemazione. All'interno della kasba, a pochi metri dalle Tombe saudite. Piazza Jamal El Fna si raggiunge facilmente a piedi. Riad molto pulito. Buona anche la colazione, nel periodo in cui ho soggiornato io, servita in terrazza.
Resposta de patrice em 7 de jun. de 2017
Grazie per il vostro messaggio. Siamo insieme felici del momento condiviso. Speriamo di rivedervi all'epoca del vostro prossimo soggiorno a Marrakech. Patrice e tutto il personale del Riad Ksar Saad.

8/10 - Boa

Francesca, Italia

Pontos positivos: Limpeza e serviço e funcionários
Esperienza unica nel cuore della Kasbah
Il Riad Ksar Saad è perfetto per chi vuol vivere un'esperienza indimenticabile nel cuore della Kasbah! La struttura è molto bella, finemente arredata e ha una stupenda terrazza dalla quale ammirare il paesaggio circostante. A pochi passi da "La Place" centro pulsante della città. Il personale è cordiale e disponibile. Vivamente consigliato.
Resposta de Patrice em 7 de jun. de 2017
Grazie per il vostro messaggio. Siamo insieme felici del momento condiviso. Speriamo di rivedervi all'epoca del vostro prossimo soggiorno a Marrakech. Florence e tutto il personale del Riad Ksar Saad.

10/10 - Excelente

Letizia, M

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Grazioso Riad a due passi dalle Tombe dei Sauditi
Questo riad è stata una vera sorpresa. posizionato all'interno della kasba, in una zona centralissima che permette di raggiungere a piedi tutti i maggiori punti di interesse di Marrakech (3 minuti tombe dei Sauditi,15 min piazza Jamâa El-Fna). Personale molto cortese, camere spaziose e pulitissime, servizio impeccabile. L'ottima colazione viene servita tutte le mattine in terrazza. L'unica pecca se dovessi trovarne una è che la nostra camera non aveva finestre perché posizionata al piano terra.
Resposta de patrice em 7 de jun. de 2017
Grazie per il vostro messaggio. Siamo insieme felici del momento condiviso. Speriamo di rivedervi all'epoca del vostro prossimo soggiorno a Marrakech. Patrice e tutto il personale del Riad Ksar Saad.

8/10 - Boa

Federico, Ancona

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Buon soggiorno
Sono stato in questo Riad per 3 notti e devo dire che mi son trovato molto bene, camera piccola ma pulita, personale molto simpatico e sempre pronto a rispondere a tutte le domande. Possiede anche la spa ma per carenza di tempo non ho potuto provarla. In pieno centro a soli 10 minuti dalla piazza principale
Resposta de patrice em 7 de jun. de 2017
Grazie per il vostro messaggio. Siamo insieme felici del momento condiviso. Speriamo di rivedervi all'epoca del vostro prossimo soggiorno a Marrakech. Patrice e tutto il personale del Riad Ksar Saad.

8/10 - Boa

Francis Martine, Marmande 47200

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Riad au cœur de la Medina
Malgré une arrivée tardive à 23h à l'aéroport pour cause de retard de vol( 1h30)et une attente au passeport( 1h30) un taxi dépêché par la direction du Riad nous attendais à la sortie de l'aéroport. Un thé à la menthe nous attendait accompagné de pâtisseries Marocaines. Les chambres suffisamment grandes avec sdb, dans un décor typique .Au petit matin , Florence et son personnel nous accueillent avec beaucoup de professionnalisme et répond à toutes nos questions avec beaucoup de gentillesse, fidèle à la tradition Marocaine. Petit déjeuner copieux .Situation du Riad exceptionnelle, proche des tombeaux Saadiens, de la mosquée et des taxis, place Jemaa el Fna à 10 mn à pied. Nous sommes là au cœur de la ville. A deux minutes en sortant du Riad, le Kasba Café ou l'on mange , couscous, tajines et autres plats typiques, ou nous sommes les biens venus. J'étais avec mon épouse et mes deux petits enfants et nous avons été enchantés de notre séjour à Marrakech et au Riad Ksar Saad. Merci encore à Florence pour sa disponibilité et son accueil.
Resposta de Florence, manager em 6 de mai. de 2017
Merci pour votre message. Nous sommes heureux du moment partagé ensemble. Nous espérons vous revoir lors de votre prochain séjour à Marrakech. Florence et toute l’équipe du Riad Ksar Saad.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Riad très accueillant
Après une rapide immersion dans le brouhaha local, traversée du marché, mobylettes, vélos et odeurs très fortes, on arrive dans un lieu calme et reposant. On est accueilli par la responsable avec thé et gâteaux servi par Hamza. Florence nous a présenté les lieux et expliqué les visites incontournables tout en nous prodiguant de bons conseils. Pas de surprises en arrivant au riad, identique aux photos mises sur internet.
Resposta de Florence, manager em 6 de mai. de 2017
Merci pour votre message. Nous sommes heureux du moment partagé ensemble. Nous espérons vous revoir lors de votre prochain séjour à Marrakech. Florence et toute l’équipe du Riad Ksar Saad.

10/10 - Excelente

chantal, pieu

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent riad .
Très bien situé dans le quartier de la kasbah qui est très calme ,proche de la place djema el fna .
Resposta de Florence, manager em 19 de abr. de 2017
Merci Chantal pour votre excellent commentaire. Nous sommes contents que vous ayez apprécié votre séjour dans notre maison. Au plaisir de vous revoir !

8/10 - Boa

MOHAMAD JILLUR

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Cultural
nice and clean hotel and staff were very helpful
Resposta de Patricia em 7 de abr. de 2017
Thank you Mohamad to have taken time to write your comment. We are happy that you enjoyed your stay in our house. Hope to see you. Florence and all the staff of Riad & Spa Ksar Saad.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely stay in the best part of town
Excellent staff, they really made our stay worth it. Breakfast was delicious, helped us arrange all trips and taxis and very safe environment.
Resposta de Florence, manager em 18 de mar. de 2017
Thank you for your message. We are happy for the time shared together and that you enjoyed your stay with us. We hope to see you during your next stay in Marrakech. Florence and all the team of the Riad Ksar Saad.

10/10 - Excelente

Lauren, Plymouth

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing time at the Riad, would definitely return!
This was mine and my 3 female friends first time visiting Marrakech and we did a lot of research. Prior to the visit I emailed Florence, the manager who always replied to me really quickly with any queries I had. Florence arranged our airport transfers, excursions and even our lunch for arrival prior to us getting there. When we arrived we were served tea and biscuits and given a lot of information such as: Where to eat (in price order,) wifi password, map of Medina, key places to visit, cost of taxis and what not to do so we were fully prepared. All the staff were so helpful and friendly and could not to enough for us. They printed off our boarding passes, booked tables in restaurants and ordered taxis for us. Someone was there 24/7 to help. The Riad was so peaceful and chilled which was nice after a day in the crazy city of Marrakech. Breakfast was an unlimited buffet of breads, toast, pancakes, spreads, cereals, fruits, coffee, tea and fruit juices. The views from the roof terrace were great and the location was perfect. We were walking distance to the main square, souks, markets stalls, Saadian tombs, Bahia palace as well as close to the outside of the Medina where we visited the famous La Mamounia hotel and Comptior Darna restaurant. The rooms and the hotel were clean and comfortable and the Riad gave the perfect Moroccan experience!
Resposta de Florence, manager em 23 de fev. de 2017
Thank you so much Lauren for your nice comment on your stay. You explain very well how a reservation is made as well as a stay in our house. We will welcome you again with great pleasure. Florence and all the team of the Riad Ksar Saad.

8/10 - Boa

Martin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Had a great stay at the Riad. Staff very friendly and welcoming. Very accommodative to my special needs.
Resposta de General Manager em 23 de fev. de 2017
Thank you so much for your nice review. . We are happy for the time shared together. We hope to see you during your next stay in Marrakech. Florence and all the team of the Riad Ksar Saad.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de General Manager em 1 de dez. de 2016
Thank you for your message. We are happy for the time shared together. We hope to see you during your next stay in Marrakech. Florence and all the team of the Riad Ksar Saad.

10/10 - Excelente

Paul, Liverpool UK

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect Location
As with all Riad sounds made outside your room will echo around. So it is good that the location seems to attract more experienced travelers and people working in the city. Anything you need can be provided by the staff as they have seen it all before and nothing can happen that can't be sorted. So as it is spotlessly clean, warm, friendly and in a handy place, that about covers it.
Resposta de Florence. Manager em 1 de dez. de 2016
Thank you so much Paul for your kind review. We are happy for the time shared together and that you enjoyed your stay with us. We hope to see you during your next stay in Marrakech. Florence and all the team of the Riad Ksar Saad.

6/10 - Ok

nael

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Miserable manager super place friendly local staff
Good Hotel. Miserable Lady in charge and not friendly. Breakfast boy very helpful and good personality too. The girls cleaning the rooms were really super and worth every penny. The area is magical.
Resposta de General Manager em 1 de dez. de 2016
Thank you for your comment regarding my staff. As you signed anonymously I do not know who you are and can not unfortunatly answer the reproaches you make me.

10/10 - Excelente

Nomad

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very helpful staff
Extremely nice, very good value. Planning to return next year.
Resposta de Florence. Manager em 1 de dez. de 2016
Thank you for your message. We are happy for the time shared together. The tarpaulin was installed in the open patio, so no more problem when it rains. We hope to see you during your next stay in Marrakech. Florence and all the team of the Riad Ksar Saad.

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários e conforto do quarto
Das Personal ist sehr nett insbesondere Hüseyin. Die französische Bedienung dagenen nicht so.
Resposta de Florence. Manager em 24 de out. de 2016
Vielen Dank für Ihre Nachricht, Wir bedauern, dass Ihr Aufenthalt nicht in besseren Bedingungen festgehalten werden, was uns wichtig ist. Dabei berücksichtigen wir Ihr Feedback, Ihre Meinung ist wichtig. Florence und all Riad Ksar Saad Team.

10/10 - Excelente

laila, Avignon

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Riad à recommander
Très bien et surtout merci à Hamza piur son accueil sa disponibilité son sourire et ses conseils. Riad à recommander
Resposta de General Manager em 9 de ago. de 2016
Merci pour votre message. Nous sommes heureux du moment partagé ensemble. Eh oui Hamza est notre rayon de soleil qui illumine les soirées du riad. Nous espérons vous revoir lors de votre prochain séjour à Marrakech. Florence et toute l’équipe du Riad Ksar Saad.

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Not 5*s
This is definitely not 5*. The room itself was basic and the general experience was odd and not that of a normal hotel. Having our keys taken from us whenever we left the hotel at night was very strange as was the extortionate prices for services such as camel riding. Definitely would not recommend to anyone.
Resposta de Florence. Manager em 9 de out. de 2016
Thank you for your comment. It is unfortunately difficult to me to answer it correctly seen that it is anonymous. Therefore, I cannot know in which room you were. As regards the fact of leaving keys with the reception, I do not understand that it disturbed you because it is a usual practice in the hotel establishments. On one hand it avoids losing them and on the other hand it allows the staff of the housework to know if you are in your room and not to disturb you. You found the exaggerated prices of the service, you have to know that they are of quality. You quote the camel ride: the driver picks you up directly in the riad and does not make an appointment with you in an any place, you have the choice of the schedule. I regret that you have not enjoyed your stay with us.

8/10 - Boa

Mouad

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
8 als beoordeling!
Goede service!
Resposta de Patricia em 21 de jul. de 2016
Thank you for your message. We are happy for the time shared together. We hope to see you during your next stay in Marrakech. Florence and all the team of the Riad Ksar Saad.

10/10 - Excelente

Amy, Cardiff

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent location, fantastic staff!
I stayed in Riad Ksar Saad for my 7th visit to Marrakech. I have traditionally stayed in hotels in Marrakech, but decided that this time I would try a Riad, and I was not disappointed. The Riad is in the Kasbah area of Marrakech and is a short walk from the Jemaa el Fna. The route is very easy too, so don't worry you won't get lost. The Riad also provides you with a map, that has restaurant recommendations on it too. My friend and I arrived late in the evening, and we were greeted by the lovely Hamsa who checked us in and helped us with our luggage. I cannot praise Hamsa enough. He works so hard, always has a smile on his face, and is always happy to help you with whatever you need. Our rooms were lovely with a nice bathroom, comfortable bed and most importantly air conditioning. It was well over 40 degrees during our week there, so the air con was very much needed. I have seen reviews where people have complained that their is no TV in the room. Well you don't travel all the way to such an amazing place to watch TV. I actually found it really nice that the temptation wasn't there anyway. I spent a couple hours every afternoon on the rooftop, soaking up the sun and taking in the amazing calls to prayers for Ramadan that ring around the city. The breakfast was small in terms of choice, but there was plenty to eat and for the price we paid for a week in the Riad, I was surprised to have breakfast included. We had an absolute bargain! I would definitely stay here again!
Resposta de Florence, Manager em 8 de jul. de 2016
Amy, your nice comment goes straight to my heart because he tells exactly and simply how takes place a stay in our house. It was a real pleasure to welcome you and to meet you with your friend, as well for me as for my team. Regarding the reviews complaining that there is no TV, I want to specify that the latter equips our superior rooms, luxury suite and family suite. I hope to see you during your eighth stay in Marrakech at least around a mint tea. Thank you again for your kindness and your smile.

6/10 - Ok

Viajante verificado

ハイセンスのインテリア！
ハイセンスのインテリアが圧巻。諸々の雑貨も可愛かったです。 スタッフの感じも良く満足できました。 早朝の出発のための朝ごはん対応などにも気軽に対応していただけました。
Resposta de Florence, Manager em 8 de jun. de 2016
Thank you for your comment and we appreciate you enjoyed our home. We try to respect the quiet unfortunately it is difficult to manage the lack of savoir vivre of some people. The district is secured because we are located between the 2 royal palaces. You have to know that here people live late in the evening that is why there are always people in the streets.

4/10 - Insatisfatória

Antonio

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Mala atención por parte de la dueña
NO merece alquilar para engañar ....mala educación por parte de la dueña

2/10 - Terrível

Viajante verificado

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Difficult to find location with weird room design
The hotels 12 room is badly designed. The bathrooms can not be used. Right at the entrance of the room without a place to put the shower head. The water splashes all over and there is a major danger of slipping after a shower of you can ever accomplish to wash yourself. The internet does not work at all on the rooms and spotty at the entrance. They do serve jam and butter in the morning if you like that as a breakfast. They charged us 27 euros for 2 towels that just got couple henna spots which can be easily washed. Stayed April 2016
Resposta de Florence, Manager em 5 de out. de 2016
You chose a room with a bath.It is true that it is more difficult to take a shower without getting water on the floor. There are anyway 2 bath mats in the bathroom to avoid sliding on the wet ground. We indeed serve butter and jam for breakfast but with fresh bread, toast, cake, Moroccan pancakes, homemade yogurt, corn flakes, chocolate cereal, fresh squeezed orange juice, hot drinks and on request omelette nature or with cheese. Regarding clothes stained by henna, I remind you that in addition to two small towels, there was also the bath towel and the 2 bath mats. I suggested you to take them, because for my part I know that it is impossible to remove of the henna on the white linen and that they were intended for the trash can. Small posters informing billing the linen stained by henna are displayed at the entrance, reception and in each room to avoid any problems.

10/10 - Excelente

Micke, Stockholm

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ksar saad
Fantastic raid with fantastic straff. Always there for you to givet you the best service in Marrakech. I will never stay at another place when I am in Marrakech
Resposta de Florence, Manager em 25 de abr. de 2016
Thank you for this very nice comment. As I have told you during your last stay ... you're home ! It will be always a pleasure to welcome you again. Florence and the team Ksar Riad Saad.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de Patricia em 25 de jun. de 2016
Thank you for the very good rating given to our riad which prove that you enjoyed your stay with us. It will be a pleasure to see you again. Florence and all Riad Ksar Saad team.

8/10 - Boa

Pierre, Belgique

Pontos positivos: Limpeza e serviço e funcionários
Riad à recommander. Accueil chaleureux, service +
5 jours en touriste !
Resposta de Patricia em 11 de jun. de 2016
Merci pour votre gentil commentaire. Ce fut un plaisir de vous recevoir dans notre maison et nous avons apprécié les moments partagés ensemble. Nous espérons vous revoir lors de votre prochain séjour à Marrakech. Florence et toute l'équipe du Riad Ksar Saad.

8/10 - Boa

Osvaldo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de Patricia em 22 de mar. de 2016
Thank you for the very good rating of our institution proving that you enjoyed your stay with us. It's a pleasure to see you again. Florence and all Riad Ksar Saad team.

8/10 - Boa

Lee, London

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Diamond in the rough
I thoroughly enjoyed my stay at this Riad. They arranged for a driver to pick me up from the airport. He drove me to Rue de la Kasbah and then we had to get out and walk because the car couldn't possibly get up Derb Sbaia. Derb means alleyway. So at first the Riad seems really secluded and tough to find but if you pay attention, it's actually quite simple. My room was very nice and had an air conditioning unit with a remote control so I could regulate the temperature. The staff are very helpful and friendly. You need to leave your room key when you leave but there is always someone available to let you in. Just press the bell and they will see you on the camera and buzz you through. You have to order your meals in advance but it is worth it. The food is excellent. This was my first solo trip and I was well looked after. I would happily stay here again.
Resposta de Florence, Manager em 15 de mar. de 2016
Thank you for your comment where you explain how is a stay in our house. We are pleased you enjoyed your room, the atmosphere of the riad and the friendliness of our staff. Hope to see you and perhaps not solo. Florence and the whole Riad Ksar Saad team.

10/10 - Excelente

Ouafa

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de Patricia em 18 de mar. de 2016
Thank you for the very good notation of our establishment which proves that you appreciated your stay at with us. It's a pleasure to see you again. Florence and all the team of the Riad Ksar Saad.

8/10 - Boa

Kazimierz, Wroclaw, Poland

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Klimatyczny hotel w Marrakeszu
Nie dawno miałem przyjemność odwiedzić ten klimatyczny hotel w samym centrum Mediny w Marrakeszu. Jeżeli chcecie poczuć klimat prawdziwego, starego Marrakeszu to polecam ten riad. Sąsiedztwo dla niektórych osób może być mało zachęcające, ale według mnie jest bardzo prawdziwe i oddaje klimat tego miejsca. Ważną informacją jest fakt, że nie dojedziecie tam autem, a najbliższy parking strzeżony oddalony jest o kilkaset metrów od hotelu. Sam riad ma bardzo dobry standard i z przyjemnością spędza się tam czas, szczególnie podobał mi się taras gdzie wieczorem panuje miła romantyczna atmosfera. Bardzo miła i uczynna obsługa, polecam.
Resposta de Patricia em 16 de mar. de 2016
Mogę powiedzieć wielkie dziękuję za ciepłe recenzji. Mówiłeś, że to wszystko! Podobało nam się również chwile dzielone z wami. Z wielką przyjemnością zapraszamy ponownie z nami. Florencja i cały zespół Riad Ksar Saad.

6/10 - Ok

Racine, Paris

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Trust the reviews!
I booked this Riad as a chance to take in the culture in Marrakech. I read that breakfast and in-room WIFI was available so I booked this for our weekend trip. We arrived late, but arranged car service with the Riad which was a BIG help. We didn't have to worry about navigating the dark streets to the Riad on our own. The place isn't hard to find once you've been there, but the first night it was very late, there were many people out and the streets are a bit dark. The driver was quite helpful! Starving, the overnight manager was nice enough walk us back to the main street to get food which was appreciated. The room we initially booked did not have Wi-fi access in the room so we requested a switch. There was no access in the second room either-but no use in continuing to complain. Wifi is available in the common areas, but if you need a good connection and prefer not to have to sit in the lobby- then I wouldn't recommend this place. Breakfast was served daily but very, very limited. For us it was a morning snack before venturing out to get a full meal. The room itself was clean. The shower had a very slow drain so before you are done showering you are up to your ankles or above in water- not good for germaphobes :) The staff was pleasant however. Overall the stay was fine-not 5-star as expected but not the worst.
Resposta de Patricia em 23 de jan. de 2016
Thank you for your message, We regret that your stay will not be held in better conditions, something that is important to us. We take into account your feedback, your opinion is important.

8/10 - Boa

pierre

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Cet hotel est composé de 2 riads. Nous y avons séjourné 2 nuits, 1 nuit dans chaque partie. La partie la plus ancienne est bien plus confortable que la nouvelle partie rénovée mais moins bien à notre gout.
Resposta de Patricia em 22 de jan. de 2016
Merci pour votre message. Nous sommes heureux du moment partagé ensemble. Nous espérons vous revoir lors de votre prochain séjour à Marrakech.