Dear Eid,Your kind rating of 4 out of 5 is greatly appreciated. Your feedback is an important contribution in our commitment to deliver high-quality experiences to all our customers. Our team is continuously aiming to exceed expectations in all aspects. We are delighted to hear that you are satisfied with our service and we are always striving to reach the full 5-star experience. We highly value your input and will utilize it to enhance our processes further. Our goal is to ensure each and every customer enjoys the best service possible, and we are pleased to see that we were able to achieve that with you.Once again, thank you for your insights. We look forward to the opportunity to serve you again in the future, hopefully meeting or even exceeding your expectations.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Fernando - thank you so much for your lovely comments!

Dear Brian,It is always a pleasure to hear that our guests have had a fabulous stay with us. At The Edwardian Manchester, we are dedicated to providing a memorable experience and your kind words serve as an affirmation of our efforts.Our location on Peter Street, right in the heart of the city, is indeed a delight for our guests and we are glad you found it convenient.We look forward to welcoming you back on your next visit.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Gokcehan,Your perfect rating is greatly appreciated. It's our pleasure to know that you had an exceptional experience at the Edwardian Manchester. We are committed to providing our guests with the best possible service and your feedback serves as an affirmation of our efforts. We hope to have the pleasure of welcoming you back soon.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Mari-Clare,Your rating of 4 out of 5 has reached us and we are indeed gratified by your positive assessment of our establishment, the Edwardian Manchester.Your rating suggests that you had an enjoyable experience with us, which aligns with our dedication to ensuring that every guest has a memorable stay. We are particularly pleased to note that the fusion of contemporary Japanese and Mexican cuisines at our award-winning Peter Street Kitchen may have been part of your experience. As you may know, we take pride in offering a diverse menu, complemented by a selection of fine wines, cocktails, and sake, all intended to enhance the dining experience of our guests.It's our belief that true hospitality is found in the balance of high-quality food, comfortable surroundings, and professional service. We strive to maintain this balance at all times to provide a unique and delightful experience.However, we are aware that there's always room for improvement and we are committed to striving for perfection. Your rating inspires us to continue to improve and serve our guests better.Once again, thank you for your feedback and we look forward to your next visit to our hotel.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Herve,It's truly delightful to read your positive feedback about your stay at Hotel The Edwardian Manchester. We're thrilled to know that our convenient location added to the enjoyment of your visit.Our spa is indeed an oasis of tranquillity, created with the intent to offer our guests a space to unwind and rejuvenate. The features you've mentioned, such as the aquamarine pool, cabanas, a steam room, sauna, jacuzzi and treatment room for ESPA treatments, are all part of the experience we've designed to make your time with us as relaxing as possible. We're glad to hear that it resonated with you.Moreover, we're pleased that you enjoyed your time at The Library, our in-house bar. It's a place where guests can relax and enjoy a fine selection of beverages in a cosy atmosphere.We're happy to share that our hotel also boasts 20 stunning event spaces that can accommodate a variety of events, from small gatherings to grand celebrations and corporate conferences. Should you ever require such services in the future, we would be delighted to assist you in crafting a memorable event.Thank you once more for choosing Hotel The Edwardian Manchester. We look forward to welcoming you back in the near future.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear John,It's delightful to hear that your stay with us met all your expectations, and we are particularly pleased that you found our breakfast to be a highlight.Our team takes great care in crafting a unique breakfast experience that caters to all tastes and dietary preferences. From the vibrant freshness of our fruits to the comforting warmth of our cooked options, we believe that the first meal of the day should be a feast of flavors and a celebration of culinary variety. It's inspiring to hear that our efforts have resonated with you.We understand that a good breakfast is even more important for our guests who are staying with us for business purposes. It is indeed our pleasure to ensure that our guests are fueled for their day ahead, whether it be for a day of meetings or sightseeing.Thank you for taking the time to appraise us. We look forward to welcoming you again and providing another memorable stay.

Dear James,It truly warms our hearts to hear that you enjoyed your stay at The Edwardian Manchester and found our location to be ideal. Indeed, being nestled on Peter Street provides a unique charm and advantage, allowing our guests to experience the bustling city life right at their doorstep.Our team members strive to create a friendly and welcoming environment for all our guests, and your kind words regarding their helpfulness have certainly reaffirmed our commitment to hospitality excellence. This is the high standard we aim to uphold and it is gratifying to know that our efforts are appreciated.In addition, we hope you had a chance to explore our award-winning Peter Street Kitchen. It offers a unique blend of Japanese and Mexican cuisines, carefully curated to please the most discerning palate, accompanied by an array of fine wines, cocktails, and sake. We believe in providing a comprehensive experience, encompassing not only comfortable stay but also an extraordinary culinary journey.Looking forward to the pleasure of welcoming you back in the near future for another memorable experience.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Sarah,It's wonderful to hear that your stay at The Edwardian Manchester was deserving of a five-star rating. Your high praise is something we work tirelessly to achieve and it is rewarding to know that our efforts are being recognized.Our team's mission is to provide exceptional service to all our guests, and we are elated to note that we met your expectations. It brings us immense pleasure to learn that you enjoyed your time with us.We eagerly await the opportunity to welcome you back for another delightful stay. Your satisfaction and continued trust in us are our highest rewards.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Sophia,Your generous rating of 4 out of 5 truly fills us with joy. It's wonderful to learn that you had an enjoyable stay with us at The Edwardian Manchester.Our culinary team takes great pride in curating a menu that brings together the best of two worlds. It is indeed an exciting journey to explore the refined flavours of contemporary Japanese cuisine, beautifully paired with the vibrant and spirited Mexican dishes. And when these are complemented with our selection of fine wines, cocktails, and sake, we believe it makes for a dining experience that is truly memorable.We hope you were able to dwell into this gastronomical adventure at the Peter Street Kitchen during your stay. Your generous rating encourages us to strive for excellence in every aspect of our services. We look forward to welcoming you again at The Edwardian Manchester, where we hope to not just meet, but exceed your expectations.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Marco,It is wonderful to hear that you consider The Edwardian Manchester an excellent choice in the city center. Our location is indeed one of the features that we are very proud of. Set on Peter Street, we are nestled in the heart of the city, making it convenient for our guests to explore Manchester and all its vibrant offerings.We aim to provide our guests with a comfortable and enjoyable stay, allowing them to experience the city's hustle and bustle right at their doorstep. Your positive feedback affirming the value of our strategic location genuinely pleases us.Should you plan another visit to Manchester, we hope you will consider us again for your accommodation needs. It would be our pleasure to welcome you back to our hotel.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Holly,It is delightful to know that you rated your experience at The Edwardian Manchester as a perfect 5 out of 5. We are pleased to see that we were able to make your stay enjoyable.Our team is committed to providing our guests with exceptional service and it is always rewarding to know that our efforts have been recognized and appreciated.We hope that we have left a memorable impression and that we will have the pleasure of welcoming you back in the future. Your satisfaction is our greatest reward and we look forward to continually exceeding your expectations.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Shamarah,Your kind words regarding your stay at The Edwardian Manchester are much appreciated. It's wonderful to hear that you found our location convenient and our rooms comfortable and well-appointed. Providing a high standard of comfort and amenities is fundamental to us, and we aim to offer our guests a seamless, enjoyable experience. Your positive feedback affirming that we were successful in this endeavor is truly gratifying. We will continue to strive to provide our guests with exceptional service and we look forward to welcoming you back for another pleasant stay in the future.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Martin,We're grateful for your rating of 4 stars for The Edwardian Manchester. It's gratifying to see that our efforts to provide a unique and enjoyable experience are being well received.We're particularly proud of our Peter Street Kitchen, which provides a fusion of Japanese and Mexican cuisines, complemented by an exquisite selection of fine wines, cocktails, and sake. Our aim is to create a memorable dining experience for all our guests, and it is wonderful to know that you had the opportunity to try it.We hope you'll return soon and perhaps we can strive to turn that 4-star rating into a perfect 5. We're always looking for ways to enhance our guests' experiences and your feedback is invaluable in this regard.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Naresh,Your rating of our services is highly appreciated. We are glad to note that your experience at The Edwardian Manchester was largely positive, reflected in the four-star rating you've given us. Your feedback, whether it is in the form of a full review or a simple rating like this, is valuable to us. It helps us understand our guests' perceptions and experiences. We always strive to provide a welcoming and comfortable environment, and we are pleased to see that we were able to meet your expectations in many areas.However, we also acknowledge that there is always room for improvement. We are committed to providing a five-star experience for all our guests, and we continue to work diligently to achieve this goal. Once again, thank you for rating us. We look forward to welcoming you back, promising to make your next stay at The Edwardian Manchester an even more enjoyable one.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Rauan,It's wonderful to hear that you appreciated our prime location at The Edwardian Manchester. We are indeed fortunate to be situated where guests like you can easily access various attractions.We understand that you found our rooms to be a bit dated. Our hotel carries a blend of classic and contemporary styles, offering our guests an experience that's reminiscent of the Edwardian era. Nevertheless, we continuously strive to maintain the highest standard in our facilities to ensure our guests' comfort and satisfaction.Your comments concerning the seating by the pool area have been noted. Our pool area is one of our most popular amenities and we want everyone to be able to enjoy it to the fullest.We value your feedback as it helps us identify the areas we can improve the guest experience. We hope to have the opportunity to welcome you back for another stay and provide you with the excellent service and comfort you deserve.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Florence,We are delighted to hear that you had a great stay at The Edwardian Manchester. It's truly rewarding to know that our efforts to provide a satisfying experience were successful during your visit.Our team takes pride in their dedication to ensuring that every guest feels welcomed and comfortable. We hope that your stay with us was not only comfortable but also memorable. We would be honored to welcome you back in the future. Your satisfaction is our main priority, and we are committed to continuously improving our services to ensure that each stay is better than the last.Once again, thank you for choosing The Edwardian Manchester. We look forward to hosting you again soon.

Dear Sergio,I sincerely apologize for the experience you encountered during your stay at The Edwardian Manchester. Your feedback is taken seriously and we truly regret any discomfort you may have felt due to the misunderstanding around your reservation details.Our priority is to provide all our guests with an exceptional level of service and your feedback is crucial for us to do so. We strive to ensure that every guest is well informed and has a clear understanding of what is included in their reservation. It appears that in your case, we fell short of this standard.Please be assured that we are dedicated to maintaining a professional and respectful atmosphere. The incident you shared does not reflect the standard of service we aim to deliver and we deeply regret if our actions came across as anything less.We hope this experience will not deter you from choosing The Edwardian Manchester in the future. We would be delighted to welcome you back and provide you with the premium service that we are known for.

Dear Paul,It's truly delightful to hear that your experience at The Edwardian Manchester was rated a perfect 5 out of 5. Your satisfaction is our ultimate goal, and it's rewarding to know that we were able to meet your expectations.Our hotel aims to offer not just comfortable accommodations, but also recreational facilities for our valued guests. Your high rating suggests that you might have taken advantage of our modern gym and adjacent swimming pool. We hope that these facilities contributed positively to your overall experience, providing you with the opportunity to unwind and keep fit during your stay. Please consider our hotel as your home away from home, and know that you are always welcome here. We look forward to the opportunity of serving you again in the future.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear NodDj,Your detailed feedback about your recent stay at Hotel The Edwardian Manchester is much appreciated. It is wonderful to hear that you found our hotel aesthetically pleasing and our spa facilities up to your expectations. Our spa has indeed been designed to provide a serene and relaxing environment, and it's great to know that you noticed our efforts.I'm sorry to hear, however, that your sleep was less than perfect due to the bed comfort. Rest assured that we take such feedback seriously and always strive to ensure a comfortable stay for all our guests.I also understand that your breakfast experience did not meet your expectations due to the rushed atmosphere and lack of warm service. Our breakfast is indeed a popular feature, offering a wide variety of fresh and hearty options to kick-start the day. We aim to make this a calm and refreshing experience for all our guests, and we appreciate your patience during busy periods.Your comments have been noted and will contribute to our continuous efforts to provide a superior experience. It is through feedback like yours that we are able to constantly monitor and improve our service.While you are not in a rush to return, we hope that you might reconsider and give us another chance to provide you with the top-notch service and hospitality that The Edwardian Manchester is known for.Warm Regards,Mirela RomanReception Manager

Dear Nicole,Your wonderful review truly made our day! It's fantastic to read that our friendly and helpful team contributed positively to your experience at The Edwardian Manchester.We're delighted that you found our rooms and pool/spa area clean and attractive. Our team takes pride in maintaining the highest standards of cleanliness and comfort for our guests.Indeed, our location in the heart of the city, set on Peter Street, is one of the features that our guests appreciate the most. We're thrilled that you found this advantageous for your stay.It was a pleasure having you as a guest and we look forward to welcoming you back for another exceptional experience at our hotel in the future.

Dear Paris,Your feedback about your recent stay at The Edwardian Manchester is truly appreciated. It is heartening to hear that you found our hotel to be clean and our staff lovely. We take immense pride in maintaining the highest standards of cleanliness and service for valued guests like you.Our location at Peter Street, right in the heart of Manchester, is indeed one of our major attractions. We're delighted to know that it served you well, offering you seamless access to the Spinningfields business district, the vibrant Northern Quarter, and the shopping and nightlife at Deansgate. However, it's unfortunate to hear that our breakfast service did not live up to your expectations. Your feedback is important to us and we will certainly take your comments into account as we continually strive to improve our guest experience.We are thrilled to know that you would consider staying with us again. While you may choose to explore other breakfast options in the vicinity on your next visit, we do hope to have the opportunity to delight you with every other aspect of your stay.Warm Regards,Mirela RomanReception Manager

Dear Stuart,Your succinct yet powerful "five star" review truly made our day at Hotel The Edwardian Manchester. It's wonderful to know that your stay with us was worthy of a full five-star rating.It's always our goal to provide an exceptional experience for our guests, and we're thrilled that we were able to meet your expectations. Our team here is dedicated to ensuring that every guest feels well taken care of and enjoys their time at our hotel.Thank you for choosing us for your stay. We hope to have the pleasure of welcoming you back soon for another wonderful experience.Kind Regards,Mirela RomanReception Manager

Dear Joy,Your feedback is essential to us, and we are grateful that you have taken the time to share your experience at The Edwardian Manchester. We are pleased to hear that you found our check-in process seamless and enjoyed the comfort of our beds and the facilities in the bathroom. Our team strives to ensure that every guest feels comfortable and well-cared for.However, we regret to hear about your less than satisfactory experience regarding breakfast and room service. We understand how important these aspects are for a pleasant stay and your comments highlight areas where we can strive to improve. Regarding your point on waiting times for breakfast, we are continuously working on logistics to make this process as smooth as possible, as we believe that starting the day with a leisurely meal is part of the ideal hotel experience. We also understand your concerns with room service. It's important to us that guests feel at ease when ordering food to their rooms, and we are sorry if this was not your experience. Your remarks about the spa are noted. We aim to provide a relaxing experience for all our guests, and we understand that pre-booking may not suit everyone's schedule.Please rest assured that we consider every comment as an opportunity to grow and provide a better experience for our guests. Your feedback is invaluable in our pursuit of excellence. We hope to have the chance to welcome you back and show you that The Edwardian Manchester is devoted to providing a superior guest experience.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Trevor,Your feedback is incredibly important to us and we truly appreciate you sharing your experiences at the Edwardian Manchester. It's heartening to hear that our central location was convenient for your exploration of Manchester. Indeed, our proximity to the Spinningfields business district, Northern Quarter, and Deansgate makes us a perfect choice for both business and leisure travellers.However, it's disappointing to hear that your check-in experience fell short of your expectations. As a hotel, we pride ourselves on delivering efficient and friendly service, and we are sorry that we didn't meet these standards during your visit. We are always striving to improve our guest experience and we will take your comments on board.As for your note on our room decor, we appreciate your input. Our rooms are designed to offer a comfortable and convenient stay to all our guests, and we regret if they did not meet your personal preference. Rest assured, we are always looking for ways to enhance our guests' stay and your feedback is valuable in this regard.Once again, thank you for taking the time to share your thoughts with us. We hope to have the opportunity to welcome you back in the future, promising an experience that reflects our commitment to excellence in hospitality.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Eki,Firstly, let me express my sincere apologies for the inconvenience you experienced during your recent stay with us at The Edwardian Manchester. We understand that the situation with your room allocation was less than ideal and we are truly sorry for any delay it may have caused.The satisfaction of our guests is our top priority and we strive to provide an exceptional experience for everyone. It is disheartening to learn that we were unable to meet your expectations this time around.Regarding your comment about valet parking, we appreciate you sharing your concerns. Feedback like yours helps us continuously improve our services and enhance the overall guest experience.Please accept our apologies once again, and rest assured that we are taking your feedback seriously. We hope that this experience will not deter you from staying with us in the future and we look forward to having the opportunity to serve you better.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Gavin,It is evident from your rating that your recent stay at The Edwardian Manchester did not fully meet your expectations. We strive to provide each guest with an exceptional experience, and it seems we may have fallen short in your case. Nonetheless, your feedback is invaluable to us. It provides a different perspective and helps to identify any areas that may require our attention to improve our service. We would be grateful if you could provide more detailed feedback. This will help us understand your experience better and ensure we take the necessary steps to improve for future guests. Please feel free to reach out to our team directly, if you wish to discuss your stay further. We are always ready to listen and make changes where necessary. We do hope you will give us another opportunity to demonstrate the high standard of service we usually pride ourselves on at The Edwardian Manchester.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Angus,We are delighted to know that your recent stay at The Edwardian Manchester was a generally positive experience. It's heartening to see that you rated us with a 4 out of 5, indicating that you were largely satisfied with our services.At The Edwardian Manchester, our team strives to provide top-notch service and ensure that all our guests have an ideal stay. We take pride in our commitment to hospitality and it's always encouraging to know that our efforts are being noticed.We understand that there's always room for improvement and that even the smallest details can make a big difference to the overall experience. We assure you that we constantly strive to raise the bar in terms of service and guest satisfaction.We look forward to having the opportunity to serve you again in the future, and we aim to deliver an even better experience on your next visit. Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Angus,Your perfect rating is indeed delightful to see. It's genuinely heartening to know that your experience at Hotel The Edwardian Manchester met your expectations and was worthy of a 5-star review.Our spa, with its calming hues and polished finishes, is indeed a sanctuary for relaxation. The aquamarine pool, cabanas, steam room, sauna, jacuzzi, and ESPA treatment room are all designed to provide a truly restorative experience. We are glad to hear that you enjoyed this aspect of our hotel.Moreover, we are proud of our state-of-the-art gym facilities, located conveniently adjacent to the swimming pool. We hope you had the opportunity to make the most of them during your stay, and that they contributed positively to your overall experience.We look forward to welcoming you back to Hotel The Edwardian Manchester in the near future, offering you another memorable stay filled with comfort, relaxation, and luxury.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Sarah,Firstly, I would like to express my gratitude for your recent stay at our hotel and for taking the time to share your experiences with us. Your kind words about our lovely hotel and the excellent service you received from our check-in staff are very much appreciated. I am, however, regretful to hear about the inconveniences that you experienced during your stay with us pertaining to the room configurations. It is our goal to make our guests' stay as comfortable and enjoyable as possible, and we understand the importance of meeting room preferences as part of this experience. I sincerely apologize for the fact that your specific requests for twin beds were not met, and that the readiness of the final room fell short of your expectations. Please rest assured that this is not indicative of our usual standards.On a more positive note, it is wonderful to read that you found our rooms and amenities to be perfect. We take great pride in providing our guests with high-quality facilities and it's heartening to know that we met your expectations in this regard.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back in the future, where we aim to provide an even more seamless and enjoyable stay.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Christopher,It's delightful to hear that you found your overall experience at The Edwardian Manchester to be great. We're glad that you enjoyed your stay.However, it's unfortunate to hear about the issue you faced with the curtains. We strive to provide an ideal experience for every guest, ensuring that every aspect of their stay is comfortable and satisfactory. We regret any inconvenience this may have caused you and hope it didn't detract too much from your stay.Our hotel has much to offer, including an extensive range of event spaces. We can accommodate meetings and events of varying sizes, right up to 500 guests. We pride ourselves on being an exceptional venue for occasions like weddings and large conferences, with 20 beautifully designed spaces to choose from. Thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future, and provide you with an even better experience next time.

Dear William,We are thrilled to learn of your delightful experience at our luxury hotel, and we’re particularly glad to hear that you enjoyed our spa facilities. Our spa has indeed been designed to offer a tranquil retreat in the bustling heart of the city, with its soothing ambiance and state-of-the-art facilities such as the aquamarine pool, cabanas, steam room, sauna, jacuzzi, and our ESPA treatments room.Given our prime location on Peter Street, we also take pride in providing our guests with easy accessibility to the vibrant shopping scene in Manchester. We hope that your shopping experience in the city was as memorable as your stay with us.Your kind words are a testament to our commitment to providing outstanding service and amenities. We look forward to welcoming you back for another relaxing stay and shopping expedition in Manchester.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Jennifer,It's great to hear that you found our space comfortable and appreciated the ambient dim lighting. We always aim to create a cozy and relaxed environment for our guests.Your feedback regarding the towels, however, has been noted. We understand how essential clean, quality towels are in enhancing the overall comfort and experience of our guests. We take pride in maintaining high standards of cleanliness and your input helps us understand where there might be room for improvement. While I can't provide specific details about our immediate course of action, I can assure you that your comments have been heard. We are committed to continuously improving the experiences of our guests, and your feedback is critical in helping us strive towards this goal. We hope we have the chance to serve you again in the future and that your next experience with us will be more aligned with the high standards we aim to achieve.

Dear Yvonne,It is a pleasure to hear that you had a pleasant stay with us. Your succinct yet positive feedback is much appreciated.Creating a comfortable and enjoyable environment for our guests is at the heart of what we strive for. It's heartening to learn that we have succeeded in providing you with such an experience.Should you decide to visit us again in the future, our dedicated team will be delighted to serve you with the same level of professionalism and warmth. Your feedback is invaluable and helps us maintain the standards we hold ourselves to. Please feel free to provide more details about your experience or any suggestions you may have.

Dear Anthony,Your perfect rating of our establishment, "Hotel The Edwardian Manchester", has indeed brought a sparkle to our day. It is a delight to know that your experience with us was a memorable one. Our spa, embellished with its calming, muted tones and sleek finishes, is indeed a sanctuary designed for ultimate relaxation. It is wonderful to know that you found the tranquility you were seeking in our aquamarine pool, cabanas, steam room, sauna, jacuzzi and the ESPA treatment room. Furthermore, your positive feedback is a testament to the effort we put into ensuring our gym - situated conveniently next to the swimming pool - is equipped with state-of-the-art facilities. We hope that you found your workout sessions refreshing and invigorating.We sincerely look forward to welcoming you back on your next visit. Creating memorable experiences is what we strive for, and it is our hope that on each visit, we leave you with a sense of well-being and contentment. Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Dawn,Your description of our hotel as a "touch of luxury" brings a smile to our faces. It's heartening to hear that you appreciated our prime location and the beautiful spa. Indeed, our hotel is strategically located to suit the needs of both our business and leisure guests. Nestled next to the bustling Spinningfields business district, we're also conveniently close to the vibrant Northern Quarter for a wide range of entertainment options. Not to forget, our proximity to Deansgate, which offers an exciting mix of shopping and nightlife experiences.We hope our location served you well during your city break and made your stay all the more enjoyable. It's our constant endeavour to provide an environment that combines comfort, luxury, and convenience. We look forward to welcoming you again when your travels bring you back to our city. Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Muhammad,We regret to learn about your recent experience which did not meet your expectations. It's disheartening to note that we were not able to hit the high standards we always aim for.Creating a positive experience for our customers is of utmost importance to us. Your rating suggests that your experience may not have aligned with this philosophy, and for that, we are truly sorry.We value your feedback as it gives us an opportunity to reflect on the areas that might need more attention. While it's our mission to ensure each guest leaves our establishment feeling satisfied, it's clear that in your case, we fell short.Without breaching any confidentiality or making assumptions, we encourage you to reach out to us directly if you feel comfortable sharing more details about your experience. Your insights are crucial to us as we strive to improve every facet of our customer service.We hope you will consider giving us another chance in the future. We'd love to have the opportunity to demonstrate our commitment to providing exceptional service.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear valued customer, Your succinct yet impactful feedback, rating us a "10 out of 10", speaks volumes about your experience at our spa. The team is absolutely thrilled to hear you had such a favourable experience.Our spa was indeed designed with the intention of providing a deeply relaxing space for our guests. The muted tones and sleek finishes, the inviting aquamarine pool and the cosy cabanas were all thoughtfully selected to create a serene ambiance. We believe that the steam room, sauna, jacuzzi, and treatment rooms for ESPA treatments further enhance the overall soothing experience.Your high rating reaffirms that we are on the right path in offering a memorable and tranquil experience to our esteemed guests. We look forward to welcoming you back in the near future for more rejuvenating sessions.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Sharan,Your feedback is greatly appreciated, and we are thrilled that you've rated us an 8 out of 10. Your rating is a powerful testament to our ongoing commitment to providing the highest level of service.Our team continuously strives to deliver outstanding customer experiences, and your feedback serves as an encouragement to them. While we are pleased that we met most of your expectations, we are eager to understand how we can further enhance your experience to score that perfect 10.Your perspective is invaluable, and we would greatly appreciate it if you could share more details about your experience. This will help us to understand where we excel and where there might be room for improvement.Thank you once again for your valuable feedback and we look forward to serving you again in the future.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Carmen,It's wonderful to hear that you had such a positive experience at Hotel The Edwardian Manchester, and chose to rate us a perfect 5 out of 5.Our spa area is indeed designed with your relaxation in mind. The serene ambience of the aquamarine swimming pool, cabanas, steam room, sauna and jacuzzi, all finished with muted tones and sleek details, are intended to create a tranquil retreat for our guests. We hope you were able to unwind and rejuvenate in this space. Additionally, our ESPA treatments are a unique offering that we're glad you had the chance to experience. These treatments are designed to provide the ultimate in relaxation and rejuvenation, and we trust they added value to your stay.For those who prefer an active form of relaxation, our modern gym, located adjacent to the swimming pool, is equipped with state-of-the-art facilities. It's wonderful to know that our comprehensive amenities catered well to your needs.We value your feedback and look forward to welcoming you back to Hotel The Edwardian Manchester in the future.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Barnaby,Your high rating is a testament to the positive experience you've had with us, and for this, we are sincerely grateful. It is always heartening to learn that our efforts to provide top-notch service have been recognised and appreciated.Our aim is to create a pleasant and memorable experience for all our guests, one that combines comfort with modern amenities. We are delighted that you enjoyed our state-of-the-art gym facilities. Adjacent to our inviting swimming pool, the gym is designed to cater to the fitness needs of our esteemed guests like you.Your satisfaction remains our utmost priority and we continuously strive to maintain the high standards we've set for ourselves. We look forward to welcoming you back and providing you with more of the excellent service you've come to expect from us.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear John,It's truly wonderful to hear that you have appreciated the location and the charm of our rooms at The Edwardian Manchester. Our position in the heart of the city, on Peter Street, is indeed an asset that our guests frequently compliment us on. We strive to maintain our rooms to the highest of standards, ensuring they offer the perfect blend of comfort, style, and functionality. We're delighted that you enjoyed your stay with us, and your positive remarks serve as great encouragement to our team.Once again, thank you for sharing your experience. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

Dear Samantha,It is truly heartening to see your perfect rating of our establishment. Your score speaks volumes and we are immensely grateful for your support.It's clear that our top-notch facilities have been instrumental in providing an exceptional experience for you. We pride ourselves in being able to offer state-of-the-art spaces for workouts in our modern gym. Conveniently located next to the swimming pool, the gym offers a comprehensive fitness experience for all our guests.We are committed to maintaining the highest standards of service and amenities to ensure that each visit is as enjoyable as the last. It is always our privilege to serve our guests and we look forward to the opportunity to welcome you back in the future.Warm Regards,Jonny WolstenholmeFront of House Manager

Dear Ben,We are absolutely delighted to hear that your experience with us was a perfect 10! Our spa has indeed been meticulously designed to provide a tranquil and rejuvenating environment for our guests. The aquamarine pool, the inviting cabanas, the relaxing steam room, and the warm sauna are all parts of your experience that we take great pride in. It's wonderful to know that you appreciated the design and overall ambiance of our spa.The ESPA treatments we offer, delivered within our serene treatment room, are specially curated to provide the utmost relaxation and well-being. We are dedicated to creating a space where you can truly unwind and escape from the hustle and bustle of daily life.Your appreciation means a lot to us and we look forward to welcoming you back for yet another delightful spa experience.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

Dear Maddie,Your wonderful score of '10 out of 10' truly warms our hearts. It is indeed gratifying to know that we have succeeded in creating an experience that met your expectations.Our spa, adorned with muted tones and sleek finishes, has been crafted keeping in mind the relaxation and tranquility of our guests. It's pleasing to learn that the aquamarine pool, cabanas, steam room, sauna, jacuzzi, and the ESPA treatment room, all contributed to your satisfying stay.Additionally, we hope that our modern gym with its state-of-the-art facilities, conveniently located next to the swimming pool, played a part in enhancing your experience. We always aspire to provide our guests with a comprehensive experience that caters to both relaxation and fitness.We look forward to welcoming you back for another exceptional experience.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

Dear J,Your succinct yet highly encouraging review, "10 out of 10", truly made our day. It is always a delight to hear that our guests have had an enjoyable experience at our establishment.Our spa, with its muted tones and sleek finishes, is one of the spaces we take immense pride in. The aquamarine pool, cosy cabanas, and the harmonious blend of the steam room, sauna, and jacuzzi are all designed with our guests' relaxation in mind. We're thrilled to know that these elements contributed to your exceptional experience.Moreover, we understand the pivotal role that our soothing ESPA treatments play in crafting a rejuvenating spa experience. We hope that the treatment room and its services were able to provide you with a sense of tranquillity and enhance your visit with us.It is our constant endeavour to create a serene and inviting atmosphere for all our guests, and your positive feedback is a testament to our efforts. We look forward to the opportunity to welcome you back for another relaxing visit in the future.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

Dear Mehrun,I'm truly sorry to hear about the disappointments you faced during your recent stay with us, particularly as we have had the privilege of welcoming you back on previous occasions. Your feedback is invaluable and we take it very seriously.I understand that the room allocated to you was not satisfactory due to the construction site opposite. We strive to ensure our guests have a comfortable stay and I regret that this was not the case for you. I also empathise with your frustration about the Spa booking policy. Please know that these changes are temporary and are designed to maintain the safety and wellbeing of our guests during these challenging times.We are committed to providing an ideal guest experience and it is disappointing to hear that we fell short during your mother and daughter getaway. Your continued patronage is deeply appreciated and we hope to have the opportunity to better serve you in the future, providing the level of service you have come to expect from us.

Dear Saika,Your feedback is truly valuable to us and we appreciate you sharing your experience. It is evident from your rating that you had a mostly pleasant stay, which is what we always aim for. However, it is also clear that there were areas that did not completely meet your expectations.Maintaining a clean and comfortable environment for our guests is of paramount importance to us. We deeply regret if you found the room cleanliness not up to your standard. Your comment provides us with an opportunity to review our protocols and ensure that we are delivering a service that is consistent with our guests' expectations.Please accept our apologies for any inconvenience you may have experienced. We hope this isolated incident will not deter you from choosing to stay with us again in the future. We are committed to delivering an exceptional experience and are always striving for perfection.On your next visit, we aim to provide an experience that not only meets but exceeds your expectations.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

Dear Harvinder,Your succinct yet impactful review left us feeling truly elated. A perfect score of "10 out of 10" is an incredible endorsement of the hard work and dedication that our team puts into every aspect of our service.Our mission is to provide an exceptional experience that delights our customers and exceeds their expectations. Your feedback affirms that we are succeeding in our efforts and serves as a wonderful encouragement to our team.In the future, we're committed to maintaining the high standard of service that you have appreciated. We sincerely hope that every interaction you have with us will continue to earn your perfect score.Thank you for choosing us and for your support. We look forward to serving you again soon.Warm Regards,Viktorija MisinskaiteGuest Relations Manager