Hello Matthew,Thank you for your feedback! We appreciate your compliments on our friendly staff and convenient location. We're sorry to hear that our "classic" rooms didn't meet your expectations in terms of decor. We'll certainly take your comments into consideration as we continue to strive for improvement. We hope to have the opportunity to welcome you back and provide a better experience in the future.Warm regards,Welcome Team @TheAlan

Hello Naomi,I'm delighted to hear that you had a great stay! If you have any further comments or need assistance with anything else, feel free to let me know. We look forward to welcoming you back for another wonderful experience in the future!Warm regards,The Alan Hotel Welcome Team

Hello Matthew,Thank you for your wonderful review! We're thrilled to hear that you found our hotel excellent overall, enjoyed our fantastic breakfast, great rooms, and brilliant service. However, we apologize for the inconvenience you experienced with the Wi-Fi connection. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon!Thank you,The Alan Hotel Welcome Team

Hello Graeme,Thank you for your positive review! We're delighted to hear that you enjoyed the vibe of our hotel right in the city center and that our staff made your stay memorable with their friendliness. We strive to create a welcoming atmosphere for our guests, and we're glad that you experienced just that.Best regards,The Alan Hotel Welcome Team

Hello Ben,Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you found our hotel to be overall not too bad and a good value for money. We appreciate your insights regarding the industrial chic design of the rooms and understand that it may not appeal to everyone. We apologize for any discomfort caused by the soft mattress and the lack of natural light in your room, as well as for the cleanliness issues with the rugs. Your comments will be shared with our housekeeping team for improvement. Regarding parking, we apologize for any inconvenience and will look into better options for our guests. We regret any disturbances caused by external noises and will work to minimize these for a more peaceful stay in the future. Best regards,The Alan Hotel Welcome Team

Hello Kezia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the restaurant and food during your stay with us. However, we apologize for the shortcomings you experienced with the check-in process and the room itself. Your comments regarding the decoration in the rooms and the accessibility features will be shared with our team for improvement. We're sorry for any confusion or inconvenience caused by the lack of staff at the front desk upon your arrival. We appreciate your understanding and patience. It's great to hear that you found the bed comfortable and that the breakfast helped to improve your overall experience. We will use your feedback to make necessary improvements and ensure a more seamless stay for our guests in the future. Warm regards,The Alan Hotel Welcome Team

Good afternoon,Thank you for your feedback. We're glad to hear that you enjoyed your one-night stay with us and found the hotel quiet with a nice-sized room. However, we apologize for the inconvenience caused by the Wi-Fi not working during your stay. Our team is committed to providing a seamless experience for our guests, and we will address the Wi-Fi issue promptly to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay.Warm regards,The Alan Hotel welcome Team

Hello Char,Thank you for sharing your feedback with us, and we sincerely apologize for the disappointment you experienced during your stay. It's disheartening to hear that we fell short of your expectations and that you found our hotel to be below the standard you were expecting. We take cleanliness and maintenance very seriously, and we apologize for the issues you encountered in your room. Your comments regarding the condition of the room will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your positive remarks about our central location and the bathroom products. However, we understand that these do not make up for the overall dissatisfaction you experienced. We will use your feedback constructively to make necessary improvements and provide a better experience for our guests in the future.Thank you,The Alan Hotel Welcome Team

Hello Leia,We're thrilled to hear that you had an amazing stay with us! Thank you for your kind words. If you ever find yourself back in the area, we'd be delighted to welcome you again for another fantastic experience. Safe travels until then!Thank you,The Alan Hotel Welcome Team

Hello JC,Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations based on the reviews you read. We strive to provide a comfortable and enjoyable stay for all our guests, and we're sorry to hear that we fell short of this during your visit. We appreciate your honesty and will use your comments to improve our services and ensure that future guests have a better experience. If there's anything specific you'd like to address or discuss further, please don't hesitate to reach out. Thank you,The Alan Welcome Team

Hello Ben,Thank you for your feedback! We're glad to hear that you had a great stay with us. If you have any further comments or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!

Hello Thomas,Thank you for your kind words! We're delighted to hear that you had a positive experience with our front desk staff. Providing excellent customer service is a top priority for us, and we're thrilled that our team made a positive impression on you. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

Hello Sarah,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the power system in your room. We understand the importance of being able to charge devices conveniently, and we will review our procedures with housekeeping to ensure that guests' needs are accommodated. Additionally, we apologize for any difficulty you encountered with the steps into the property, and we will take your comments into consideration for future improvements. We appreciate your positive remarks about the comfort of the bed and the functionality of the heating/air conditioning system. However, we regret that the overall quality of the room did not meet your expectations.Warm regards,The Alan Hotel Welcome Team

Hello Lia,Thank you for your glowing review! We're thrilled to hear that you really enjoyed your stay with us. It's wonderful to know that you appreciated the high standard of decoration, cleanliness, and the friendliness of our staff. We're also delighted that you enjoyed the breakfast. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay in the future!Thank you,The Alan Hotel Welcome Team

Hello Louisa,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent stay. It is disheartening to hear that your room was not ready upon your arrival, especially after the designated check-in time. We understand the importance of a seamless check-in process and regret that we fell short in this regard. Additionally, we apologize for the oversight in providing a bed for your child in the family room. This is certainly not reflective of the high level of service we strive to provide and we regret any inconvenience it caused.Regarding breakfast, we regret to hear about the delay in service and the oversight in providing an additional coffee. We understand the importance of starting the day off right with a delicious meal and prompt service, and we apologize for any disappointment caused by the wait and the incomplete order.Please know that your feedback is extremely valuable to us, and we will use it to improve our services and ensure that similar issues do not occur in the future. We appreciate your understanding and patience during your stay.Best regards,The Alan Hotel Welcome Team

Hello Darcy,Thank you for choosing to celebrate your birthday with us and for taking the time to share your experience! We're delighted to hear that you and your boyfriend enjoyed your stay and found it very comfortable. It's wonderful to know that our staff were helpful and accommodating, and that you appreciated the cleanliness and style of your room. We apologize for the inconvenience with the plug sockets and the issue with charging your phone. We appreciate your understanding and patience, and we're glad that our staff tried their best to assist you.Best regards,The Alan Hotel Welcome Team

Hello Emma,Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be in a perfect location for exploring central Manchester. We're delighted that you found your room clean with a comfy bed and that our reception team provided friendly and helpful service. Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future! If you ever decide to try our food and drink options, we're confident you'll enjoy them just as much.Warm regards,The Alan Hotel Welcome Team