Zero stars across the board, only the sheets were clean in our room, everything else was covered in a layer of dust and old stains. Light fixture was covered in cobwebs.
The bathroom also had not been cleaned as hair and general dust was gathered all over.
I had to request more toilet paper, and instead of replacing it themself, staff indicated where to find it in a living room that is a private lodging for said staff? So I had to do that at 3am, plus I requested a hairdryer and after being told via text that this had been sorted, I asked repeatedly for it to the staff member directly to finally have him saying the hairdryer was in another room, so he couldn't help me with that.
The door pad to our room had low batteries and I was stuck outside of my room at 3am for about 10 minutes with several attempts to enter. After contacting the member of staff about it, he came and claimed the charge will last for another 2-3 weeks. Surely having to try 6+ times to enter because of low batteries is not considered fully charged.
I requested a refund and they refused, citing company policy and not even acknowledging the uncleanliness.
Do not book and waste your money.
