The property was very nice, near a creek, surrounded by mountains. The unit was clean, comfortable, well stocked. Unfortunately, 4 days of our stay was ruined, by renovation construction work in the unit right above ours. From 8:45 am all day, there was drilling, sawing, hammering, which felt like it was coming through our walls.
I spoke with the contractor on the 2nd day. He was very apologetic but said his work was actually extended because of the scale of the work. (It was not his fault, he was just doing his job)
I called the guest contact, Larry in charge of property related concerns. He on the other hand was dismissive and unapologetic. I asked him why this was not disclosed to us upon renting the unit, he said, “there was nothing to disclose, because I didn’t know about it.”. I was under the assumption that is why VRBO has managers, to make sure issues like this do not come up.
The tranquility of Mammoth and this condo was marred for 4 days. We unable to sleep in or take naps or even read a book. I exclusively rent from VRBO because of our past good experiences.
Would like to hear from the Management on this unfortunate experience.