4/10 - Insatisfatória
Susanne S.
22 de jun. de 2025
Pontos negativos: Limpeza
Locked out and lies
I’ll start with the positive part of the stay. The location of the unit is excellent. It’s close to all you need. Sadly, that is one of the only positives. After driving eight hours from Utah, my friend and I followed check in instructions. The code we were given did not work. We, tired and hungry, waited at the property for an hour. We messaged the host on the VRBO platform, called her, texted her: all to no avail. Her kind neighbors told us she was in Barcelona on vacation and it was 3:30 am in Spain and she was asleep. We had no choice but to get a hotel for the night.Once in the hotel room, we heard from the host three hours later. She informed us she was “travelling” and told us she would reimburse us the amount of money we wasted. She did not reimburse us the money she told us she would and told us not to write a bad review in exchange for the reimbursed money. Moreover, when we moved the couch in the unit the floor was dirty and the tap water was undrinkable: I was forced to purchase bottled water from the grocery store when I was finally able to access the unit when the host woke from her vacation slumber. Overall, the unit is in a beautiful corner of the world. I do not feel comfortable giving this person my business in the future due to her multiple lies and the condition of her property.
Susanne S.
Hospedou-se por 3 diárias em jun. de 2025