Dear Licienne,first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood.Thank you so much for your positive review.We are very pleased to read that you enjoyed wonderful days of rest and relaxation at our JS Hotel.We have taken a note of the smell you have mentioned for further investigation. We do not usually receive feedback of this type, however we will, without doubt, check on this.Regarding the insects, we would like to apologize to you very much, but due to the climate zone and natural surroundings it can happen that insects also reach the rthe pool area especially if there is food or water available. We only use insect control products that do not pose any risk to humans. We at JS Hotels feel highly responsible for the environment.Thank you for the photo!We hope to be able to welcome you again soon.Yours sincerely, the entire JS Hotels Team

Dear Fabio, first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood. We are very pleased to read that you had such a pleasant time in our hospitality at our Hotel and want to thank you for using Expedia to share your lovely experience with others. We are also very happy with your comment about our breakfast selection. Our chefs put all their effort into pampering our guests in order to make sure they have a great start into the day. Best wishes, JS Hotels Team

Dear Bruno, before anything else, we would like to thank you not only for choosing our hotel for your holiday, but also for taking the time and making the effort to write your comments. We will most certainly take your suggestions into consideration in order to improve our service. Thank you very much. It is a great help indeed. Despite everything, we hope we will have the pleasure of welcoming you back to the hotel again. Best wishes, JS Hotels Team

Dear Susi, first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood. Thank you very much for taking the time to tell us about your stay at our JS Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. With regards to the sunbeds, this issue is being transmitted to our guests already during check-in. Further, the management is doing its best to control this problem but sometimes it gets very complicated. Also, this issue is posted in all the elevators with the recommendation to our customers to please NOT reserve sunbeds before 9:00 am. We are very sorry about any inconvenience you may have had. We hope that we will be able to welcome you back soon and that you will be able to enjoy a well earned rest soon again. With best wishes, JS Hotels Team

Dear Gisele, first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood. Thank you very much for taking the time to tell us about your stay at our JS Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. Also, we are very happy to know that the diversity of our buffet has captivated you. Our food is one of our flagships and we are proud of the skill and taste of our chefs, whose aim is to fully satisfy our guests with their culinary delights. We thank you for booking with us and for your fantastic comments; we are already really looking forward to welcoming you on your next stay with us. Thank you very much indeed. Yours sincerely, the entire JS Hotels Team

Dear Ailton, first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood. Thank you very much for taking the time to tell us about your stay at our JS Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We are very proud to know that you enjoyed our service and facilities and we will share your comments with all our staff because they motivate us to continue offering excellent service. Best wishes, the entire JS Hotels Team

Dear Guest,thank you for sending in your review here on Expedia.It gives us great pleasure to learn that you have enjoyed our JS Palma Stay Hotel experience with highlights including the prime location of the hotel.We hope you will honour us again soon! With sunny greetings from Mallorca!Sincerely,JS Hotels Team

Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback hier bei Expedia mitzuteilen. Wir freuen uns zu hören, dass Ihnen das Essen sowohl beim Frühstück als auch beim Abendessen gefallen hat und dass Ihnen der einladende Poolbereich gefallen hat.Wir entschuldigen uns für die Unannehmlichkeiten, die durch das Heizungsproblem in Ihrem Zimmer und die kalten Temperaturen im gesamten Gebäude entstanden sind. Seien Sie versichert, dass wir diese Anliegen angehen werden, um zukünftig für unsere Gäste einen angenehmeren Aufenthalt zu gewährleisten.Hinsichtlich des Spa-Bereichs bedauern wir die Probleme mit den Duschen und dem Mangel an Aufbewahrungsmöglichkeiten. Wir werden diese Angelegenheiten prüfen und geeignete Maßnahmen ergreifen, um die Einrichtungen zu verbessern.Vielen Dank, dass Sie uns auf diese Angelegenheiten aufmerksam gemacht haben, und wir hoffen, dass wir die Gelegenheit haben, Sie in Zukunft zu einem angenehmeren Aufenthalt begrüßen zu dürfen.Sollten Sie uns wieder einmal besuchen, kommen Sie bitte während Ihres Aufenthaltes mit sämtlichen Anliegen auf uns zu, denn nichts liegt uns mehr am Herzen, als dass Sie einen erholsamen und wohltuenden Urlaub bei uns verbringen. Herzliche GrüßeIhr Team von JS Hotels

Liebe Annika,herzlichen Dank für Ihre freundlichen Worte und Ihre außerordentlich gute Bewertung!  Es freut uns sehr zu hören, dass Sie sich bei uns so wohlgefühlt haben und dass Sie rundum zufrieden waren. Für uns ist es schön zu wissen, dass wir auf dem richtigen Weg sind. Alle unsere Mitarbeiter*innen arbeiten täglich daran unseren Gästen einen ganz besonders persönlichen und freundlichen Service zu bieten.   Wir hoffen, Sie beehren uns bald wieder!  Sonnige Grüße Ihr JS Hotels Team

Lieber Reinhard,vielen Dank für Ihre Bewertung.Wir hoffen, Sie beehren uns bald wieder!  Sonnige Grüße Ihr JS Hotels Team

Dear Melinda,it was our pleasure to welcome you at our JS Hotel! Thank you so much for your kind words. See you next time!With kind regardsthe entire JS Hotels Team

Dear Jennifer,first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood.Thank you so much for your positive review.We are very pleased to read that you enjoyed wonderful days of rest and relaxation at our JS Hotel.We hope to be able to welcome you again soon.Yours sincerely, the entire JS Hotels Team

Dear Gina,we're delighted to hear that you found our team friendly and our facilities lovely. Thank you for your review here!However, we're sorry to learn that the Caesar salad didn't meet your expectations. Your feedback is valuable to us, and we'll certainly look into improving the quality of our salads. We hope you'll give us another chance to exceed your expectations in the future.With kind regards,the entire JS Hotels Team

Lieber Gast,herzlichen Dank für ihr positives Feedback.Bitte besuchen Sie uns recht bald wieder in Palma de Mallorca!Beste GrüßeIhr JS Hotels Team

Liebe Brigitte,herzlichen Dank für Ihr lobendes Feedback!Es freut uns sehr zu lesen, dass Sie von unserer ausgezeichneten Küche beeindruckt waren und dass unser Team überaus freundlich und gut gelaunt war. Ihr Lob ist eine tolle Bestätigung für unser Team, das sich stets bemüht, allen unseren Gästen den bestmöglichen Service zu bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, um Ihnen erneut einen angenehmen Aufenthalt zu bereiten. Sonnige Grüße Ihr JS Hotels Team.

Liebe Hildegard,herzlichen Dank für Ihre netten Worte und dafür, dass Sie die Aspekte hervorgehoben haben, die Ihnen während Ihres Aufenthalts bei uns besonders gefallen haben! Wir freuen uns, dass Sie unsere tolle Lage, unser freundliches Team und die Gastronomie genossen haben. Ihre Zufriedenheit mit dem Preis-Leistungs-Verhältnis wird sehr geschätzt. Wir können es kaum erwarten, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenIhr JS Hotels Team

Dear Ashwin,thank you for your kind words! We are delighted to hear that you had an excellent experience at our JS hotel and appreciated our hospitality. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay at our JS Hotel in Mallorca.Best wishes,the entire JS Hotels Team

Liebe Julia,vielen Dank, dass Sie sich die Zeit genommen haben unser JS Hotel nach Ihrem Aufenthalt zu bewerten. Wir freuen uns, dass Sie Ihren Urlaub mit Ihrem Hund bei uns genossen haben und besonders, dass Sie unser freundliches Team so betonen. Es ehrt uns immer wieder sehr, wenn unsere Gäste unser Verständnis von Service und Qualität so nah erleben und dies auch gern weitersagen.Gern geben wir Ihr Lob an unsere Mitarbeiter*innen weiter.Herzliche Grüße von MallorcaIhr JS Hotels Team

Dear Eliška,thank you for your kind recommendation! We're thrilled to read that you had a positive experience at our JS Hotel and that you recommend us to travellers.Your satisfaction is our top priority, and we're delighted that you enjoyed your stay with us. We look forward to welcoming you back in the future and continuing to provide excellent service.Best regards,JS Hotels Team

Dear Elisabeth,thank you for highlighting the convenient location of our hotel, just minutes away from the beach and a short walk to the bus stop for easy access to Palma and the airport. We're delighted to hear that you found our location convenient for your travels. We strive to provide our guests with a comfortable and enjoyable stay, and we're glad that our proximity to key attractions met your expectations. We look forward to welcoming you back to JS Hotels for another wonderful stay in the future!Kind regardsJS Hotels Team

Dear Christopher,how nice to receive your kind feedback and see what a great time you had on holiday while staying with us. Wonderful to hear you had lovely stay! We are already really looking forward to welcoming you on your next stay with us. Best wishes, JS Hotels Team

Estimada Rocio,nos alegra mucho saber que tu experiencia en nuestro JS Hotel fue perfecta. Gracias por compartirlo! Esperamos verte de nuevo en JS Hotels para futuras estancias igualmente excelentes. Muy atentamente,todo el equipo de JS Hotels

Dear Guest,how lovely to receive your feedback and see what a great time you had on holiday while staying with us. Every day is a new and exciting challenge for us based on providing our guests with the feeling of staying at another home from home. Our highly motivated and competent team ensures that our service provides special holidays, as well as our hotel's great location.Best wishes, JS Hotels Team

Dear Elaine,thank you for your positive review. We are delighted to know that we fulfilled your expectations!It would be our absolute pleasure to welcome you back in the near future. Kind regards, JS Hotels Team

Dear Sarah,thank you for your kind feedback!We are already looking forward to having you back again in the near future.Best wishes,JS Hotels Team

Dear Andrew,we greatly appreciate you for taking the time to provide us such in-depth feedback regarding your experience with us, and we are very very sorry to learn that a couple of things were not up to par with your expectations during your visit. Your comments are of great importance to us and help us to adapt our service to the needs of our guests as much as possible.Naturally we are also terribly disappointed that our staff members at reception did not demonstrate the usual level of hospitality and friendliness which we pride ourselves with. We have shared your feedback with the team.We wish you all the best and send you kind regards,the entire JS Hotels Team

Liebe Marisa,vielen Dank für Ihren Kommentar über unser JS Hotel. Wir möchten, dass Sie wissen, dass wir uns absolut in Sie hineinfühlen und Ihre Präferenz für eine ruhige Unterkunft zu schätzen wissen. Was die Lärmbelästigung angeht, haben Sie bedauerlicherweise nicht unsere Kolleg*innen an der Rezeption informiert, da wir je nach Belegung Ihnen ein anderes Zimmer hätten anbieten können.Es tut uns auch leid zu erfahren, dass Ihnen die Lage unseres Hotels nicht gefallen hat. Wie Sie schon erwähnten, liegt es in der Nähe des Flughafens und normalerweise ist es genau das, was unsere Gäste daran mögen, weil es bedeutet, dass sie nur eine sehr kurze Anfahrt zum Hotel haben.Wir wünschen Ihnen alles Gute!Mit sonnigem GrußIhr JS Hotels Team

Dear Guest,we very much appreciate you taking the time to provide us with such detailed feedback about your stay, and we are very sorry to read that several things throughout your stay did not meet your expectations. We will most certainly take your comments into consideration in order to improve our service. We are very sorry for any inconvenience these aspects may have caused. Please accept our sincerest apologies.We also apologize for not answering in your own language and are replying in an international language so as to make ourselves understood.Kind wishes, JS Hotels Team

Dear Lena,thank you so much for sending in a review. It is such a boost to morale to all, when we receive such positive feedback like yours.Wonderful to hear you had an excellent stay with us!However, we do apologize for not answering in your own language and are replying in an international language so as to make ourselves understood.We thank you for booking with us and for your kind comments; we are already really looking forward to welcoming you on your next stay with us. Best wishes, JS Hotels Team

Dear Simon,thank you so much for your friendly review and the photo!!!We are very pleased to read that you enjoyed wonderful days of rest and cycling on this beautiful island. Thank you for your lovely feedback about our breakfast selection. We always strive to make sure that we cater for all dietary needs and tastes by providing plenty of delicious options.We hope to be able to welcome you again soon.Yours sincerely, the entire JS Hotels Team

Dear Susan,thank you very much for your kind comment! We are very pleased that you spent such a pleasant holiday with us.We are absolutely flattered that you would consider to come back.We are proud and very happy to learn that you have fond memories of your stay with us and hope that you will visit us again soon.Yours sincerely, the entire JS Hotels Team

Dear Øyvind,first of all, we would like to apologise for not replying in your language. We are replying in English to make ourselves understood.Thank you for your review. We are very very sorry to learn that a couple of things were not up to par with your expectations during your last visit. We offer at our JS Hotel early check In and late Check Out which are two services we have apart from what guests pay per night.If a guest arrives very early in the morning and wishes to occupy the room before 14h,we offer early Check In. If the departure is very late, one can also pay extra to stay in the room until 18h. All this ONLY if there is availability. In case the hotel is fully booked, we do not offer these services. Clients of the WEB JS have access to late Check Out for free due to availability.With regard to the A/C A we unfortunately have had technical problems during a couple of weeks, we are extremely sorry about. We depended completely on external services including spare parts; coming from the continent. It takes time until the part arrivesAgain, we are very sorry about any inconvenience this may have caused.With best wishes,the entire JS Hotels Team

Dear Guest,thank you for sending in your review here on Expedia.It gives us great pleasure to learn that you have enjoyed our JS Palma Stay Hotel experience with highlights including the prime location of our hotel. Restaurants, small supermarkets and pharmacies are nearby and it takes less than 10 minutes to Palma Airport by transfer and to Palma centre about 20 minutes by bus. However, we do apologize for not answering in your own language and are replying in an international language so as to make ourselves understood.We are truly honoured that you chose to stay with us.Best wishes, JS Hotels Team

Dear John,thank you so much for your positive review.We are very pleased to read that you enjoyed some days of rest and relaxation at our JS Hotel. For security reasons, our facilities are only open at times when our staff is present. We hope to be able to welcome you back again soon.Yours sincerely, the entire JS Hotels Team

Dear Louise,we are very concerned to read that we did not manage to meet your expectations. Please be assured that we take all reviews very seriously and have shared your feedback with the management. We constantly aspire to improve the experience of our guests.We are terribly disappointed to read here that our staff members did not demonstrate the usual level of friendliness which we pride ourselves with. entire team Please be assured that this is not a usual occurrence at the hotel and we dont quite understand what had happened.We always ask our guests if they have enjoyed their stay. Choosing not to say anything at the time but instead to write us after checking out gives us no opportunity to improve your stay unfortunately.We encourage our guests to please communicate any issues or complaints to the reception desk next time, who would have been delighted to assist you.Again, we are very sorry for this negative experience.Kind regards,JS Hotels Team