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Avaliações de DoubleTree by Hilton Makkah Jabal Omar

DoubleTree by Hilton Makkah Jabal Omar
Ash Shubaikah Jabal Omar, Makkah

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 395 de 552 avaliações" "
Nota 8 - Boa. 94 de 552 avaliações" "
Nota 6 - Ok. 31 de 552 avaliações" "
Nota 4 - Insatisfatória. 11 de 552 avaliações" "
Nota 2 - Terrível. 21 de 552 avaliações" "

9,2/10

Limpeza

9,0/10

Serviço e funcionários

9,0/10

Comodidades

9,2/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Mohammad

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very good
Hospedou-se por 7 diárias em abr. de 2024
Resposta de albatul alkhuzaee em 1 de mai. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah

8/10 - Boa

Koumri

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Transportation
Hospedou-se por 5 diárias em abr. de 2024
Resposta de . em 29 de abr. de 2024
Dear Koumri,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Guest Relation Team- Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Amir

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent property
Hospedou-se por 1 diária em abr. de 2024
Resposta de albatul alkhuzaee em 27 de abr. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Schahine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Bad buffet
Hospedou-se por 3 diárias em abr. de 2024
Resposta de albatul alkhuzaee em 15 de abr. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Abdulhakim

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 8 diárias em abr. de 2024
Resposta de hanouf em 19 de abr. de 2024
Dear Abdulhakim,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Guest Relation Team - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

6/10 - Ok

Mohammed

Viagem com a família
Pontos positivos: Comodidades
The room carpet was spotty and dirty.
Hospedou-se por 1 diária em mar. de 2024
Resposta de albatul alkhuzaee em 5 de abr. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time. Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Michael

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was almost perfect. The check in was smooth and quick. Anmar Emad the supervisor was super in hospitability and service. The room service were great. The house keeping was top. Highly recommended.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de albatul alkhuzaee em 5 de abr. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

6/10 - Ok

Arif Bilal

Viagem com a família
Pontos positivos: Comodidades
Alhamdulillah the stay itself went well. Be aware there is no official hotel shuttle service available to the haram. There are other hotels shuttle service nearby which some guests use. I am not sure if this is the same outside of Ramadan. It is not a far walk, however could be difficult for elderly visitors. As there is some up hill walking. Unfortunately, right after checking out I was very disappointed with the service, I had kindly requested to have my luggage brought down to the lobby. This was delayed by around 30 mins, which led to me missing my train to Madinah.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de albatul alkhuzaee em 5 de abr. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Fatima Zohra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de albatul alkhuzaee em 5 de abr. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Mirza

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice clean hotel. Friendly staff.
Hospedou-se por 1 diária em mar. de 2024
Resposta de albatul alkhuzaee em 30 de mar. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Jabir

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de albatul alkhuzaee em 21 de mar. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Mamun

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Room service person Mr. Harun Ur Rashid did great job for me. He is a complete professional employee. I appreciate his everyday service. I received best service from him. Front desk service needs to be more professional and transparent. They changed my room which I was booked. But front desk lady hide it.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 18 de mar. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Mohammad

Hospedou-se por 6 diárias em mar. de 2024
Resposta de albatul alkhuzaee em 5 de abr. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Khaled

Viagem de negócios, Viagem com a família, Viagem com família e crianças pequenas
Excellent hotel but the area of Iftar had no AC
Hospedou-se por 2 diárias em mar. de 2024
Resposta de albatul alkhuzaee em 16 de mar. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

2/10 - Terrível

Ahmed

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Worst customer service ever They don’t answer the phone I had to call so many times When they answered they were so rude and just hanged up on me Had emergency they refused to do any modifications to dates even with fees I never thought Hilton group had double standards depending on the country
Hospedou-se por 6 diárias em mar. de 2024
Resposta de albatul alkhuzaee em 15 de mar. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time. we will be grateful if you share any contact method, for us to hear your feedback. Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Nesahudin

Amazing
Resposta de albatul alkhuzaee em 12 de mar. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Sabirah

I enjoyed my stay. Everyone was very friendly and helpful.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de albatul alkhuzaee em 12 de mar. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Mahdi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I stayed at Hilton Double Tree end of February and it was amazing stay. Close to the Haram, and had carts driving up and down to save you the walk. The hotel is located around 7mins walk to the entrance of the haram, and can avoid most of the uphill walk cutting through Hilton Convention. Great service from the moment we checked in, to the minute we checked out. The staff were great especially the breakfast staff. Big shout out to Ahmed ElSayed who made sure we received 10/10 treatment every morning. The breakfast is one of the best of any hotels I’ve been to, with plenty of option and good quality.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 11 de mar. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

6/10 - Ok

Annisa

Viagem a dois
Pontos negativos: Serviço e funcionários
When we arrived and checked in there was only one member of staff on and he had no personality. The customer service was poor to say the least. The rooms were average. Tired and could do with some upgrades. The beds were horrible they were so soft that you just sunk into them and had no back support. The location is convenient. Definitely better places to stay for the price.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 8 de mar. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time. Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Asad

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Only very very very poor wifi weak internet ????
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Yara Sheikh em 29 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.It is delighting to hear that you had a comfortable and pleasant stay with us and I will definitely share your valued feedback with all concerned departments to improve our services to match your needs and to increase your satisfaction in the future.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Yara SheikhGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Mohamed

Pontos positivos: Limpeza e condições e instalações da propriedade
Thx
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hanouf em 1 de mar. de 2024
Dear Mohamed,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

asif

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I have great experience with Hilton double tree Jabal Omar.I have stayed in Hilton USA many times before but this experience is excellent. The breakfast was worth mentioning, room service was commendable.’ Overall I would give 10 out of 10. Reception was very helpful.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Yara Sheikh em 29 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Yara SheikhGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Shahid

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel
Hospedou-se por 2 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 26 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Salman

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very active staff and great facility
Hospedou-se por 3 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 26 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

2/10 - Terrível

Kinza

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Horrible customer service! Waited 2 hrs for water one day. Charged us 30usd for tea. $250 for laundry. Ridiculous service charges. No medical facilities on site
Hospedou-se por 5 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 25 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Jakir

Hospedou-se por 4 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 21 de mar. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Muhammad

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
My previous stay in November of 2023 at this place was amazing. This time around the service was less than desirable. Room wasn’t equipped with amenities such as shower gel, Ihram conformant fragrance free soap, slippers, I had to ask and took a while to get them. The soap wasn’t available though, luckily I had some remaining from last trip. The WiFi was flaky which made it difficult to call and talk with family. I think it was just super busy with pilgrims during Shaban.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 24 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Mohiuddin

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
To reach haram there is a hill which can be difficult for kids. There is no more shuttle service from hotel Taxi's entry using uber is limited
Hospedou-se por 4 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 23 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Zabi

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was extremely clean and the breakfast buffet was excellent for the most part. However, there could have been more options for pastries instead of just bread. Would highly recommend otherwise.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Hanouf em 21 de fev. de 2024
Dear Zabi,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

mustafa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
For that price breakfast could be way better
Hospedou-se por 1 diária em fev. de 2024
Resposta de hanouf em 21 de fev. de 2024
Dear Mustafa,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

6/10 - Ok

Ahmed, DANBURY

Viagem com a família
Pontos negativos: Limpeza e comodidades
Carpets were really dirty. Need to be cleaned and washed.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 19 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Abdulrehman

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 19 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Sajeda

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Overall the hotel was pretty good. The room was clean and the furniture and carpeting looked newer than other Mecca hotels. There was a view of the haram which I appreciated. There was a bit of a smell in the washroom and the phone didn’t work. I didnt say anything to the front desk but the staff were great and would’ve fixed it if I did. The breakfast and corresponding staff were amazing. The real downside was the lack of a shuttle. While the hotel is close by, there is an incline and it was difficult for my mother in her 50s to go up and down to the haram. Adding a shuttle would be a huge perk!
Hospedou-se por 4 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 18 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Jakir

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel with spacios room. Very comfortable bed. Excellent breakfast. It is within walking distance to the haram but walking may be challenging for elderly and kids. They do have golf carts for going to the haram but they do not have service late at night.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Yara Sheikh em 15 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.It is delighting to hear that you had a comfortable and pleasant stay with us and I will definitely share your valued feedback with all concerned departments to improve our services to match your needs and to increase your satisfaction in the future.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Yara SheikhGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Roaa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 18 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

2/10 - Terrível

Zubair

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The only thing good is the building of the hotel, food was tasteless and horrible. Room cleaning was below standard of a two star property. Air ventilation in the room was so bad, someone painted a door or something near our room, the smell of turpentine paint thinner was in our room for 3 days. Me and my wife got nasal infection from it. We are on antibiotics now. We complained to staff regarding this paint smell, no response on that There was stinky odor from time to time, there was no exhaust fan in bathroom. When Asked for a wheel chair, we were given a defective wheelchair. We asked the employee to go check for another one, his reply without checking was that “oh that might be broken too” I would give this hotel one star only for the reason that building was nice. I would like to get a refund for this bad experience and sickness we got from our stay in Hilton doubletree at jabale Umer.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 12 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Maryam

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 12 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Wael

Hospedou-se por 4 diárias em jan. de 2024
Resposta de albatul alkhuzaee em 21 de mar. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

arafo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was good thank you’re
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hanouf em 8 de fev. de 2024
Dear Arafo, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Basira

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de albatul alkhuzaee em 9 de fev. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Zeba

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Proximity to Haram, and the overall look at feel.
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Hanouf em 8 de fev. de 2024
Dear Zeba, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Haider

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The location is perfect, breakfast is perfect specially Ahmad Alsyad he’s amazing guy ver helpful guy the hotel is perfect just one thing I didn’t like it they removed the transportation from and to Harm but still the hotel very close
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Hanouf em 8 de fev. de 2024
Dear Haider, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

syed

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly and professional. I felt valued and from check-in to check out, it was overall very positive experience. This is a Hilton property and amazingly clean and safe. The property is about a 10 min walk to the Kaab'a and there are golf carts that do pick and drop from specific points but will require a 2-3 min walk to the carts and back to the hotel. The carts drop about 2 mins away from the Haram gate #79 which is the main entrance to the haram. I would advise getting the all inclusive food option at the hotel since it was cheaper than what Expedia is selling it for. Food options are also available near by if you prefer to eat at different places. The continental buffet breakfast has so many choices that one cannot possibly eat everything they offer. The food court Jabal Omar in Hyatt Regency on the 4th floor near dunking doughnuts is also a great option with lots of choices to pick from. the food court is a 5 mins walk from this hotel. I definitely recommend this hotel to anyone visiting the Haram. I was traveling with my wife and kids and the kids loved it. The rooms were super clean, great lobby and the hotel has maintained the Hilton brand image. Loved it!!
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Hanouf em 8 de fev. de 2024
Dear Syed, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

ANASS

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hanouf em 8 de fev. de 2024
Dear Anass, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Mahmud

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great service, very nice and clean rooms, overall great experience. Only 1 issue was the distance from Haram. It was a bit of a walk (10-15 min walk)
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hanouf em 8 de fev. de 2024
Dear Mahmud, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

yasser

Pontos positivos: Limpeza
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hanouf em 8 de fev. de 2024
Dear Yasser, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

NAIEM

Hospedou-se por 3 diárias em jan. de 2024
Resposta de albatul alkhuzaee em 21 de mar. de 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

Humza

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Hanouf em 8 de fev. de 2024
Dear Hamza, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 - Boa

mohamad, san ramon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Hanouf em 8 de fev. de 2024
Dear Mohamed, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 - Excelente

Abdulmuhem

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Good stay
Very good stay, unfortunately the shuttle to Haram was not working at that day and they don’t have an arrangement for an alternative Breakfast is very good, amazing staff specially the one who was doing the omelette
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hanouf em 8 de fev. de 2024
Dear Abdulmuhem, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.