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Avaliações de Best Western Plus Dockside Waterfront Inn

2.5 out of 5
Best Western Plus Dockside Waterfront Inn
505 S Huron Ave, Mackinaw City, MI

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 380 de 1007 avaliações" "
Nota 8 - Boa. 338 de 1007 avaliações" "
Nota 6 - Ok. 161 de 1007 avaliações" "
Nota 4 - Insatisfatória. 78 de 1007 avaliações" "
Nota 2 - Terrível. 50 de 1007 avaliações" "

8,0/10

Limpeza

8,2/10

Serviço e funcionários

7,6/10

Comodidades

7,6/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Joann

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is an old facility. The only thing I liked about this facility is it got best view of the lake. The staff weren’t friendly. Some of them at the front desk don’t even establish eye contact with me. This happened three times to me while I stayed there. The food at the breakfast run out, the server has left us before the time stop serving. No milk for the cereal, no coffee, no scrambled eggs, no orange juice, these happen 30 minutes before the close time. The dinning room was very hot. No air conditioning working. Finally the customers start making coffee by ourselves. Not good service.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Guest Services em 24 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - Ok

Larry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Didn’t like stairs to breakfast.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services em 24 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - Ok

Gonzalo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Sharon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very personable and helpful staff. They are the best part of the hotel
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services em 22 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Guru

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
People were warm and friendly to the guests. Beach access is good We got good rooms. Don’t know about the rest of the hotel.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services em 22 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean. Had problems with the TV in the room and it was promptly fixed after being informed.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Guest Services em 20 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Corey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean and very accessible
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services em 20 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - Terrível

Theresa

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Guest Services em 20 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Sybil

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel by the water
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Guest Services em 20 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Judith

Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services em 18 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Mary

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Breakfast wasn’t great, with mostly carbs. Our room was very spacious, and the beds were comfortable. Appreciated the coffee machine, but no cups to put it in. Overall, a nice stay.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services em 16 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

ADITYA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was good breakfast was okay
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services em 13 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - Ok

Gordon

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Average
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Guest Services em 11 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Chinwei

Pontos positivos: Limpeza e condições e instalações da propriedade
Wonderful
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services em 3 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - Ok

Sally

Pontos negativos: Condições e instalações da propriedade
The property was very dated. Old property that hasn’t been updated in a long time! With a seasonal hotel that was almost empty, our room was in a back section with the only window facing a hallway! Staff offered a coupon for a trolley tour that wasn’t available while we were there! We’d have to come back at a later date to use it! We were eligible for a room upgrade and no room upgrades were offered! Overall condition of property is run down! Staff were cordial but not inviting. Very disappointed with this hotel!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 1 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Rishitha Reddy

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I enjoyed my overall stay.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 29 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - Insatisfatória

Jennifer

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
My sheets were itchy, i got bedbug bites on my arm. The man upfront was not so friendly and some staff were ok. The breakfast was always the same and the room had a musty..
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Services em 27 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - Excelente

Richard

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The location and cleanliness was excellent
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Services em 27 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - Terrível

Timothy

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Would never stay here again. Rude staff.
Hospedou-se por 1 diária em abr. de 2024
Resposta de GUEST SERVICES em 25 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - Terrível

Timothy

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was incredibly rude. Property was unclean and outdated.
Resposta de GUEST SERVICES em 25 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - Excelente

Gary

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Services em 15 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Paul

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Belle vue sur le lac!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 22 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Loretta

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 19 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - Insatisfatória

Jennifer

Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 10 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Kennadie, Lansing

Hospedou-se por 1 diária em abr. de 2024
Resposta de GUEST SERVICES em 7 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Diane

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Big and quiet
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 15 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Stephen

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Last Minute Getaway… I have never stayed anywhere as close to the water as the room I had, and I can’t say how impressive this location is!! The waves at night sounded like you were at the ocean and the sand at this beach was spectacular. They could improve the breakfast a touch…eggs and maple syrup. Just a recommendation especially when you are in maple syrup country. The place was immaculate though - and the hotel staff were warm, friendly and very attentive.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 9 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Tara

Viagem com a família
Pontos positivos: Limpeza e comodidades
Staff was great
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 7 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Lisa

Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 27 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - Ok

Mary, Trenton

Viagem com a família
Pontos negativos: Comodidades
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Services em 7 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Lori

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All staff were so friendly and accommodating My room was very nice and clean. Nice swimming pool and hot tub. Great breakfast. Definitely coming back!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 7 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Chasity

Wold visit again
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 7 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - Terrível

Amanda

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I’m surprised that I “checked in” as the property was well aware I was unable to cross the bridge to arrive & the room was booked because we were as mentioned above, unable to cross the bridge. Who checked in at 10:07? Was this room given to someone and checked in under my name? Is there a secret time that I was required to check in by or I forfit my room? Please email me more details about this “check in”. I believe there was fraud taking place. Thanks!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 4 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Unfortuneately, your reservations were booked through a 3rd party website. At the time of booking you were given a cancellation of 72 hours prior to arrival. The hotel in good faith held the reservations through the following morning at which time the hotel neither received any cancellation notification and no one arrived at hotel to occupy the reservation. There for as per company policy and in accordance with the cancellation/no show policy which you agreeed to when making your reservation, a cancellation/noshow charge was applied to the reservation. At no time did anyone check in under your name and at no time was the room occupied by someone else. Again, I apologize for any confusion in regard to your reservations and charges, and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - Ok

Jennifer

6/10 - Ok

Goodfellow,

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Resposta de Guest Services em 30 de mar. de 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - Ok

KIYOSHI

Hospedou-se por 1 diária em out. de 2023

8/10 - Boa

joseph

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Services em 14 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Carrie A

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a nice clean place to stay after shutting down our property for the winter. The staff was nice and they had a nice convenient breakfast the next morning. You definitely have to be able to walk flights of steps.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Services em 7 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Services em 7 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Kevin

Viagem a dois
Pontos positivos: Limpeza
Not much of a breakfast and on the 3rd floor with no elevator.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Services em 7 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - Insatisfatória

Brett

Viagem com a família
This is an old property in desperate need of updating. Things seems clean enough, but many things in the room were aged and in disrepair. The biggest concern was that when we arrived (after 9pm) there hadn’t been any heat turned in in the room. Considering it Was just above freezing outside, this meant it took a while before the room was comfortable.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Services em 7 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Richard

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
For a hotel of this size and capacity I expected a lot of noise, I was surprised to find the place quiet and felt safe. the location is very convenient to dining and shopping. The staff was exceptionally gracious and helpful.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Services em 7 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Fred

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Services em 4 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Cindy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Services em 2 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Wendy

Pontos positivos: Limpeza
Lake front room view was nice. Breakfast was absolutely terrible.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 1 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Maria Lourdes

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Services em 1 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

John

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Disappointing for a Best Western
The room was nice, the view of the bridge at night was amazing, but customer service needs a lot of improvement, i felt like a inconvenience to the staff then a guest when checking in and when the remote for tv wasn't working, i don't think i will stay here again the next time im in Mackinaw
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 31 de out. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - Terrível

James M.

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perhaps the worst motel stay I’ve ever had. Rude staff, unkempt room. I’m in the process of filing a complaint with the chain. Terrible experience and not worth the money. Do yourself a favor and book elsewhere.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 7 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - Ok

Carla

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
It was overall clean but in dire need of a renovation.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 29 de out. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Over all the hotel was great. Customer service was the worst. It was like we were an inconvenience to check in. The ladies had the worst attitude.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Services em 29 de out. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.