Hi Veronica,Thanks so much for your 5 star feedback. We're delighted that you enjoyed your stay with us and found our proximity to the local shops, restaurants and bars handy.We take pride in our apartments and it's wonderful to read that your expectations were met.We look forward to welcoming you back again in the future.Kind RegardsAndreaLanai Recpetion

Hi Therese,Wow! thank you so much for such a great review. Its always great to hear when our guests have enjoyed their stay with us. We're glad you took advantage of our close proximity to the local shops and restaurants and happy to read that you found our apartments well appointed.We always aim to maintain a high standard for our guests.We look forward to seeing you again in the future.Kind Regards

Good Afternoon John,Thank you for taking the time to leave us a score. We truly value all feedback and sorry to see we fell below your expectations.We would love to hear from you regarding your stay and to learn where we fell short.Please do not hesitate to contact us 07 4954 4401Warm Regards

Hi KarliThanks so much for such a high ranking. We're thrilled you enjoyed you stay with us and we certainly look forward to welcoming you back on a future occasion. Our team will be delighted to receive such good news!

Hi MattOur sincere thanks for providing this valuable feedback. Please let us know your preferred level of comfort and we can certainly allocate an apartment best suited to your needs as each is individually owned. Will definately look into this further though for you. Kind regards

Thank you so much Shane. I hope the rain didn't put a dampener on your stay, and we look forward to welcoming you back on a future occasion.

Hi SusanI'm so sorry we were not able to accommodate you but unfortunately we were fully booked at the time. Hope to see you again on a future occasion though.

Hi Gabrielle.Thank you for taking the time to leave us a review. We are sorry to see such a low score and would very much like to know how we can improve our services going forward. Please feel free to email us with your valued feedback. at reservations@lanaiapartments.com.au or call us on 07 4957 4401 Kind Regards

Hi MichaelThank you so much for providing a perfect score. We're thrilled you enjoyed your stay with us and look forward to welcoming you back on a future occasion.

Hi KerriThank you so much for providing the feedback following your recent stay and we're certainly very happy to pass this on to the unit owner for consideration. It is a valid point and we are surprised the developer did not consider this at the time. We hope you enjoyed your time in Mackay and look forward to welcoming you back on a future occasion.

Thank you for your lovely review. We are so pleased to see you enjoyed our apartments and our facilities.We look forward to seeing you again in the future.Kind Regards,

Hi David,Thank you so much for your lovely review. We're so pleased our apartments exceeded your expectations and that our reception team were able to help with your printing needs.Our staff always endeavor to go above and beyond with the needs and requests of our guests.We look forward to welcoming you back again in the future.Kind regards

Hi Kishor,Thank you for taking the time to leave a review. I truly value all feedback as this helps us to improve our services.Please feel free to reach out with more in depth feedback as we would love to know how we could have made the a 5 out of 5 experience for you.Kind Regards

Hi Sam,Thank you so much for taking the time to leave a review. We're thrilled that you enjoyed your stay and hope to see you again in the future.

Thank you Nicole.We appreciate you taking the time to leave a review for us and pleased that you enjoyed your stay.We look forward to welcoming you back in the future.Kind regards

Hi Geoff.Thank you so much for such a great review, we love the view from our balconies too!We're pleased that you enjoyed your stay with us and hope to see you again in the future.

Thanks so much for taking the time to leave us a review. We're pleased that you enjoyed your stay with us and we look forward to welcoming your back again soon.Kindest Regards

Hi Wiillem,Thank you for taking the time to leave us your feedback. We're so happy to learn that you enjoyed your stay with us and look forward to seeing you again next time.

Thank you for taking the time to leave such a lovely review. We're thrilled you enjoyed your stay and we look forward to seeing you again next time.

Thank you Alister for such a generous score.We're so happy to learn that you enjoyed your stay with us and hope to welcome you back in the future.

Hi Daniel.Thank you so much for taking the time to leave a review. We're so happy to read that you enjoyed your stay with us and that you made use of our facilities. Our team are always happy to help and provide the best service possible for our guests.We look forward to welcoming you back in the future.

Thank you for taking the time to leave such a lovely review.We're very happy to see that your stay with us was comfortable for your needs.We look forward to seeing you again in the future.Kind Regards,

That's amazing to read Jane. Thank you so much for taking the time to leave your review. We're delighted everything exceeded your expectations.We look forward to seeing you back with us in the future.Kind Regards,

Amazing review! Thanks so much Tanya.We're delighted you enjoyed your stay with us and look forward to welcoming you again in the future.Kind Regards,

Hi Danielle,Thanks so much for leaving such a great review! We certainly appreciate your feedback and look forward to you staying with again in the future.Kind Regards,

HI Renea,Thanks so much for taking the time to leave such positive feedback. We're delighted that you enjoyed our facilities, location and that you found our staff accommodating. We certainly pride ourselves on friendly service and very much look forward to welcoming you back on the future.

Thank you Debra.We appreciate you taking the time to leave us such a great review.We're glad you enjoyed your stay and look forward to welcoming you back in the future.Kind regards

Hi Steven,Thank you so much for your wonderful review :)We're so happy the apartment was above your expectation and that you found our team to be helpful and accommodating.We look forward to welcoming you again in the future;

Thank you for awarding us with a perfect 5-star rating! We greatly appreciate your feedback and are thrilled to know that you enjoyed the river and beach views during your stay at our property.At Lanai, we believe that great views can enhance the overall experience of our guests, and we are delighted that you were able to appreciate the beauty of the Pioneer River and beach from our location. We consider it a privilege to be situated in such a picturesque and convenient location, and are glad that it left a positive impression on you.Your satisfaction is our utmost priority, and we are grateful for your recognition. It would be our pleasure to welcome you back in the future to continue providing you with exceptional service and great views. If there is anything else we can assist you with or if you have any special requests for your next visit, please do not hesitate to let us know.Once again, thank you for taking the time to share your experience. Your feedback means a lot to us, and we look forward to serving you again soon.

Thank you for your wonderful review of our property! We are delighted to hear that you had a great experience and enjoyed the awesome views during your stay. We strive to provide our guests with a memorable and enjoyable visit, and we are thrilled that we met your expectations.We understand that a smooth check-in process is important to start your stay off on the right foot, and we are glad to hear that you found it easy and hassle-free. Our team works diligently to ensure that every aspect of your stay is convenient and comfortable.We truly appreciate your kind words and the trust you have placed in us. It would be our pleasure to welcome you back for another fantastic stay in the future. Please don't hesitate to reach out to us if you have any special requests or if there's anything we can do to make your next visit even more enjoyable.Thank you once again for your valuable feedback, and we look forward to hosting you again soon.

Thank you so much Narelle for taking the time to leave us this review. We're very happy you enjoyed your stay with us.We look forward to welcoming you back in the future :)

Hi Michael.Thanks so much for your great review. We're so pleased that your stay with us was comfortable and we very much look forward to welcoming your back in the future.Many Thanks

Hi Kim.Thank you so much for your lovely review. We're delighted you enjoyed your stay with us and that everything was comfortable for your needs.We look forward to welcoming you back in the future.Kind Regards,The Team at Lanai.

Hi AdrianAs always it was a pleasure to welcome you back and I hope the apartment we handpicked for you was suited to your needs. Thank you for ringing ahead as it takes much guesswork out of determining bedding configurations and other particular needs. We sincerely appreciate this. Kind regards

Good morningThank you for your response but without any feedback it is difficult to understand where we failed. I can see that you were allocated a large three bedroom apartment on the 9th floor that has recently been renovated and there is nothing in our communications register of any complaints on checkout. Hoping you can clarify.

Hi KylieThank you for the feedback and we are so sorry for the inconvenience. Thankfully the tempering valve issue has now been resolved and the swimming pool now available to use after extensive renovations. Hopefully you will be able to use this facility when next you visit. Kind regards.

Thank you so much for your review, Vanessa. We're pleased you enjoyed your stay and we look forward to welcoming you back in the future. :)

Thank you so much Di, our team sincerely appreciate the 5/5 as much work goes on behind the scenes to ensure a comfortable stay. Kind regards.

Our sincere thanks - this has truly made our day.

Hi Garry.Thank you for taking the time to leave us a review. We appreciate all feedback.We are sorry that the pool was out of service for your stay, we understand you frustration and apologise for the inconvenience. Works to the pool area were highlighted in the booking confirmation email, giving guests the opportunity to cancel should they want to.We always try to allocate the perfect room for our guests and a spa bath, en suited apartment was selected for you. However, the large roof top spa's are not advertised as they are privately owned and not for public use. We are sorry that there was a miscommunication there.Overall, we hope you enjoyed your stay at Lanai and we hope to see you again in the future.

Hi Christina,Thank you so much for your kind comments, we're delighted to read that you enjoyed your stay and found our team accommodating and friendly. We looking forward to welcoming you back in the future.Kind Regards

Hi Adrian,Thank you for taking the time to leave a review for us, we value all feedback. We're pleased you enjoyed you stay overall and we do apologise for the urgent pool repairs going on currently. We have made every effort to advise all upcoming guests of this with the booking confirmation emails and works are scheduled to be completed by end of April.We look forward to welcoming you back to the Lanai Apartments in the future.Kind regards

Good Morning,Thank you for taking the time to leave us a review, we do appreciate it.We are happy to hear you were happy with your apartment and service from our staff.With regards to the Swimming Pool, we do apologise that it is out of action while it undergoes urgent repairs, this was highlighted in you booking confirmation email as clarity with our guests is of utmost importance to us.We expect repair works to be completed by the end of April.Kind regards, Lanai Reception team.

Hi Andrew,Thank you for taking the time to leave a review. We are sorry for the inconvenience while our pool undergoes urgent repairs. We have been advising our guests that the Blue Water Lagoon is open for the public and right next door to our Apartments.We hope that you enjoyed your stay with us and that everything else was comfortable for your needs.

Thank you for taking the time to leave us a review. We look forward to welcoming you back in the future.

Hi Greg,Thanks so much for taking the time to leave such a great score. We appreciate and hope you enjoyed you stay.

Thank you for taking the time to leave us a review :)We, and our future guests appreciate the feedback.

Hi Damian.We're so happy to ready that you enjoyed your stay with us.Thanks so much for taking the time to leave us a review, we appreciate it as will our future guests and look forward to welcoming you in future :)

Thank you so much for taking the time to leave us a review. We certainly appreciate it and I know our future guests will appreciate it too.We're very pleased to read that you enjoyed your stay and we look forward to welcoming you back in the future.Kind Regards,From the Team at Lanai.