4/10 - Insatisfatória
Alex
Viagem a dois
15 de mai. de 2025
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This beachfront stay was a major letdown. The room reeked of dampness, likely from poor cleaning and half-inch gaps in the exterior door. Dirty walls, a loose toilet seat, and bizarre green/brown dripping faucets were gross. The shower barely worked, spraying all over, and hot water was scarce despite two front desk complaints. Annoyingly, the room had no phone, so trips to the office were necessary for every issue, rain or shine.
The "complimentary continental breakfast" was a joke. Totally inconsistent and consistently weak, it started with toast, three sad condiment options, a small plate of local fruit, granola, yogurt, and a drink. The next day was the same, but the yogurt was clearly spoiled – slimy, curdled, and sour. By the third morning, the yogurt was obviously rotten, completely separated and warm. My wife, expecting bad yogurt, wanted granola, but it was gone. Plus, we often found dirty utensils and plates. Then, on our last day, with new guests arriving, breakfast suddenly became a huge buffet.
Beyond the bad room and breakfast, our dinner attempt was also a bust. As we checked the menu, it rained, and both the outdoor and "indoor" dining areas leaked badly, so we went back to our room.
Despite all these issues with the property and food, the service was genuinely great. All of the employees we encountered were nothing but kind and helpful. It's a shame the facilities didn't match their positive attitudes.
Still, really disappointed overall.
Alex
Hospedou-se por 5 diárias em mai. de 2025