My husband and I stayed here for 5 nights, having moved from a week's stay in a larger apartment ("The Medieval Penthouse" managed by the same company--Lucca Apartments and Villas) after our children and grandchildren--7 in all-- left for home. The Casa Ugolino was as centrally located as our former place and it was so easy to "spoke out" to explore all parts of Lucca from our doorstep. The apartment was clean and well-appointed. Ideal, really. The bathrooms were very modern and well-designed, as was the kitchen, complete with a combined washer/dryer. We appreciated the seasonings, olive oil, and balsamic vinegar left in the cabinets. Once again, management must take a bow: Chiara was always responsive and ready to assist. Calls/texts were answered within minutes. The street was a bit noisy on Easter Saturday with street musicians and large family celebrations but it all quieted down around 8:30PM and the remaining evenings were quiet. There is a wonderful gelato establishment, I Gilato di Piero, right across the street on the Via Roma. The one-hour nightly Puccini concerts nearby are well-worth attending. Would we stay here again? Most definitely!!! Grazie mille, cara Chiara! Jim and Carol