Saguão

Avaliações de Residence Inn by Marriott Lubbock-University Area

3 out of 5

Avaliações

8,6

Excelente

Nota 10 - Excelente. 63 de 100 avaliações" "
Nota 8 - Boa. 17 de 100 avaliações" "
Nota 6 - Ok. 8 de 100 avaliações" "
Nota 4 - Insatisfatória. 2 de 100 avaliações" "
Nota 2 - Terrível. 10 de 100 avaliações" "

8,6/10

Limpeza

8,8/10

Serviço e funcionários

8,6/10

Comodidades

8,8/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Mari, Tulsa

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
We stayed last month and had a bad experience. The room was filthy when we arrived and there was trash and dirty clothes found in the room. We spoke to management and they assured us it would not happen again so we booked for the Senior weekend. That was a huge mistake. The bedding had a blood stain on it, the mirrors weren’t cleaned, and there was an empty bag of chips in the window. The next day, housekeeping never came despite calling and alerting the front desk. This hotel, although relatively new, is dirty and run down. Stay somewhere else trust me.
Hospedou-se por 2 diárias em mai. de 2024

4/10 - Insatisfatória

JIM

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Traffic noise from Marsha Sharp Freeway was annoying in our room.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Tristan

Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Derek

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good staff thank you
Hospedou-se por 1 diária em fev. de 2024

2/10 - Terrível

Mari, Tulsa

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
The staff is just amazing. The cleaning staff, not so much. There were beard trimmings all over the sink, a dirty men’s shirt in the closet, and empty bottles under the bed. We brought our Frenchie and she found a pill on the floor and we were able to get it away from her. It could not have been worse.
Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

Chris, The Colony

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy access to campus and dining. The hotel was nice and clean and having a kitchen was great! All the staff were friendly and very accommodating.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Roni em 5 de fev. de 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Claudia

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Roni em 1 de jan. de 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - Boa

Gaylan

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Roni em 1 de jan. de 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Graciela

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Roni Scott em 21 de nov. de 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

MISTY

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful staff, accommodating and willing (early check-in), room was clean- Will certainly stay there again
Hospedou-se por 1 diária em out. de 2023
Resposta de Roni em 2 de out. de 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
👍
This was a 1 night stay for us. The suite was comfortable and really clean except for handprint smudges on the bathroom door.
Hospedou-se por 1 diária em set. de 2023
Resposta de Roni em 2 de out. de 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Monica

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Roni em 26 de set. de 2023
Dear Monica,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 - Boa

Juan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cleanliness ♥️♥️
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Roni em 26 de set. de 2023
Dear Jaun,On behalf of the entire hotel team, I want to thank you for your positive review.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 - Excelente

Zetha

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Roni em 3 de set. de 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for your positive review.It is always encouraging to have positive feedback, particularly when it comes from those who matter the most – you! Your review has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - Boa

Kyle

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very convenient location. Clean and comfortable.
Hospedou-se por 7 diárias em ago. de 2023
Resposta de Roni em 28 de ago. de 2023
Dear Kyle,On behalf of the entire hotel team, I want to thank you for sharing your positive review .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - Boa

maria

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
Rente una habitacion para 4 personas, solo me dieron 3 toallas de cuerpo, pedí la extra y nunca me la dieron. a la hora del desayuno fue imposible que me calentaran una taza de leche por falta de un microondas. Flojo el servicio al cliente.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Roni Scott em 22 de ago. de 2023
Lamento mucho las molestias que experimentaste durante tu estadía. Es frustrante escuchar que no recibiste las toallas que necesitabas y que encontraste dificultades con los servicios. Tu opinión es importante para nosotros y te aseguro que transmitiré esto a nuestro equipo de gestión. Estamos comprometidos en brindar una experiencia cómoda y agradable para todos nuestros huéspedes, y trabajaremos para abordar estos problemas y evitar que vuelvan a ocurrir en el futuro. Gracias por hacernos saber tu experiencia, y esperamos que consideres hospedarte nuevamente con nosotros para poder enmendar esta situación.

8/10 - Boa

adrian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ok not too shabby
Everything ok, elevators jump! other than that, staff is nice, place is clean and seems everyone has a dog here, which i rather not see slobber and such but seemed clean anyhow, the rooms are spacious though, kept well and I'm pretty picky!
Hospedou-se por 1 diária em jul. de 2023
Resposta de Roni Scott em 1 de ago. de 2023
Thank you for sharing your feedback with us. We're pleased to hear that, overall, you had a satisfactory experience during your stay. However, we apologize for the inconvenience caused by the elevators. We will immediately look into this issue to ensure they are operating smoothly and safely for all our guests.We're glad you found our staff to be friendly and our facilities clean. Our team works diligently to maintain a high level of cleanliness and service throughout the hotel.As for the presence of dogs, we understand that personal preferences may vary, and we strive to accommodate all our guests' needs. We make sure to maintain a clean and hygienic environment for both pet owners and non-pet owners alike.We're delighted to know that you appreciated our spacious and well-kept rooms. Your satisfaction means a lot to us, and we take great pride in providing a comfortable and enjoyable experience for all our guests, including the pickiest ones!If there is anything specific you'd like us to address or if you have any further feedback, please don't hesitate to let us know. We truly value your input and hope to welcome you back soon for an even better stay.Thank you for choosing our hotel.Best regards,Roni ScottResidence Inn Lubbock NorthAGM

6/10 - Ok

Rebecca

Viagem em grupo, Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
There was trash and dirty socks behind the couch. And the pool was closed, nothing was posted about it and we weren’t told until he was checking us in. The pool and rooms were the only reason we picked that hotel, definitely not location or convenience
Hospedou-se por 1 diária em jul. de 2023
Resposta de Roni Scott em 1 de ago. de 2023
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and the issues you encountered during your stay. It is disheartening to learn that the cleanliness of your room did not meet our high standards and that there were items left behind the couch. Rest assured, we will address this with our housekeeping team to ensure it doesn't happen again in the future.Regarding the pool closure, we understand how disappointing it must have been to find out upon check-in without prior notice. We sincerely apologize for any miscommunication on our part. We will make sure to improve our communication processes to prevent such occurrences in the future.We truly value your feedback, as it helps us identify areas for improvement. Your comfort and satisfaction are our top priorities, and we regret that we fell short on this occasion.If you decide to give us another chance in the future, we would be more than happy to provide you with a more enjoyable experience. Please feel free to reach out to us directly when planning your next stay, and we will make every effort to ensure you have a memorable stay.Once again, we apologize for the inconveniences you faced, and we appreciate your understanding.Best regards,Roni ScottResidence Inn Lubbock North AGM

10/10 - Excelente

Ashley

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay, family of 5 fit great, clean and breakfast was delicious!
Hospedou-se por 1 diária em jul. de 2023
Resposta de Roni Scott em 1 de ago. de 2023
Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you had a great stay with your family of 5.We take pride in providing spacious and comfortable accommodations for families, and we're delighted that our rooms were a perfect fit for your needs.Maintaining a clean and hygienic environment is of utmost importance to us, and we're glad you noticed our efforts in this regard. Your comfort and well-being are always our top priorities.It's also fantastic to know that you enjoyed our breakfast offerings. We believe that a delicious breakfast sets the tone for a great day, and we're glad you were pleased with the selection.Should your travels bring you back to this area, we would be absolutely delighted to welcome you and your family again. If there's anything specific you would like for your next visit, please feel free to let us know, and we'll do our best to accommodate your preferences.Once again, thank you for your kind words and for choosing to stay with us. We look forward to having you as our guest again soon!Best regards,Roni ScottResidence Inn Lubbock NorthAGM

10/10 - Excelente

Juan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Roni em 14 de jul. de 2023
We would like to extend our heartfelt gratitude for taking the time to share your positive experience at our hotel. Your review means the world to us! It is our utmost pleasure to have exceeded your expectations, and we truly appreciate your recognition. We look forward to welcoming you back for another delightful stay in the near future.Warm regards,Roni Scott

8/10 - Boa

Ana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Feels like home!
We were very comfortable and very impressed with how clean the hotel is.
Hospedou-se por 4 diárias em jun. de 2023
Resposta de Roni em 8 de jul. de 2023
We are so glad you enjoyed your stay! Thank you so much for sharing your feedback, and thank you for choosing the Residence Inn!

10/10 - Excelente

Dewayne

Hospedou-se por 1 diária em jun. de 2023
Resposta de Roni em 30 de jun. de 2023
Thank you so much for your review! We're so glad you enjoyed your stay! Thank you for choosing the Residence Inn, and we hope you come back and see us again!

10/10 - Excelente

Werner

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
Ll
Hospedou-se por 1 diária em mai. de 2023
Resposta de tito em 22 de mai. de 2023
Thank you for taking the time to review our hotel as we take guest satisfaction seriously at Marriott.Again, thank you

10/10 - Excelente

Jeri

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Tech graduation stay
We were there for the Texas Tech nursing school graduation. This hotel was very nice and clean. Friendly service. Allows pets. One thing I liked about the room is that it had two areas with mirrors and outlets besides the bathroom available for getting ready: a full length mirror and shelf with outlets near the kitchenette., a dressing area with mirror right outside the bathroom. Shower only, no tub, but that was okay with us. Large tv that could swivel toward seating area or the bed.
Hospedou-se por 1 diária em mai. de 2023
Resposta de tito em 22 de mai. de 2023
Thank you for taking the time to review our hotel as we take guest satisfaction seriously at Marriott.Again, thank you

10/10 - Excelente

Dewayne

Hospedou-se por 1 diária em mar. de 2023
Resposta de tito em 22 de mai. de 2023
Thank you for taking the time to review our hotel as we take guest satisfaction seriously at Marriott.Again, thank you

2/10 - Terrível

Daniel

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2023
Resposta de Ed em 22 de jun. de 2023
hank you for taking the time to review our hotel as we take guest satisfaction seriously at Marriott .Again, thank you.

10/10 - Excelente

Troy, Round Rock

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good clean property. Easy access to campus.
Hospedou-se por 1 diária em mar. de 2023
Resposta de ed em 22 de jun. de 2023
hank you for taking the time to review our hotel as we take guest satisfaction seriously at Marriott .Again, thank you.

10/10 - Excelente

Cory

Hospedou-se por 1 diária em mar. de 2023

8/10 - Boa

Jong

Hospedou-se por 1 diária em jan. de 2023

4/10 - Insatisfatória

Jong

10/10 - Excelente

Federico Barrera

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

10/10 - Excelente

Jill

Hospedou-se por 1 diária em dez.. de 2022

8/10 - Boa

Hector

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Amanda at the front desk was very friendly and helpful during our short stay. I would definitely recommend this hotel to anyone.

8/10 - Boa

Pamela

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
The check in was good but room Was so dirty bathroom had poop on the toilet and on the set it was not clean hair on shower, it was not clean really bad! It’s a nice hotel but so dirty and it’s not cheap
Hospedou-se por 1 diária em dez.. de 2022

8/10 - Boa

Itoya

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was actually really nice the only downfall for me was the bed was uncomfortable. But this was the best pet friendly hotel I could find. The staff here was extremely friendly and took care of us.

10/10 - Excelente

Marisol

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was great

10/10 - Excelente

Morgan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em out. de 2022

10/10 - Excelente

Lisa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great service and location
Great service and great location to the university.
Hospedou-se por 5 diárias em nov.. de 2022

10/10 - Excelente

Candace

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2022

10/10 - Excelente

Marty

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We really enjoyed this place! Tyron checked us in. Super friendly he set the tone of the stay. Place was very clean, studio room very spacious great for our little pups! Thanks!!!!
Hospedou-se por 1 diária em nov. de 2022

10/10 - Excelente

Dan

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
It was very clean and very convenient.
Hospedou-se por 1 diária em set. de 2022

10/10 - Excelente

Victoria

Hospedou-se por 2 diárias em ago. de 2022

2/10 - Terrível

Janiece

Viagem com a família
They cancelled our reservation because they were overbooked. Yet anyone could still book this hotel online.
Hospedou-se por 1 diária em ago. de 2022

10/10 - Excelente

Innocent

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Ok
Hospedou-se por 1 diária em ago. de 2022

2/10 - Terrível

Liam

Viagem de negócios
Pontos negativos: Serviço e funcionários
Good hotel, bad business practices.
The stay was fine but the hotel erroneously charged my card 263 dollars. I have called them three times to take the charge off and every time they tell me that the manager will take care of it. This is ridiculous and I fell like they are just trying to steal the money from me. Never staying here again.
Hospedou-se por 2 diárias em jul. de 2022

10/10 - Excelente

Marivel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
This hotel by far exceeded our expectations. The room was super clean, the beds very comfortable and the staff was very welcoming. We will definitely book here again for future travels.
Hospedou-se por 1 diária em jul. de 2022

10/10 - Excelente

Antoinette

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff, great breakfast, clean room.
Hospedou-se por 2 diárias em jul. de 2022

6/10 - Ok

Ma. De

Hospedou-se por 3 diárias em jul. de 2022

6/10 - Ok

LoAnn

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just say there were some issues.
Hospedou-se por 2 diárias em jul. de 2022

10/10 - Excelente

Paige

Hospedou-se por 1 diária em jul. de 2022