6/10 - Ok
Maria Elisa B, Belo Horizonte
12 de mai. de 2015
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Disappointed
We chose the boutique hotel villa Maydou based on comments posted here and elsewhere, but I was truly disappointed. First, we booked certain room with a Garden view with some features, including a TV and there was no TV on our room. When I asked about it, the receptionist only answered that “it has no tvs in the rooms facing the Garden”... But it was feature in the description of the room and in the confirmation booking. It’s not that I’m crazy about watching TV in Laos, but it annoyed me that they advertise some features in the room that they don’t have.
I declared my dissatisfaction and I expected that someone would talk to us in the next day, but no one did. The second morning when we were having our breakfast I notice one lady providing one French Family about the city (in french). When they finished she came to us, introduced herself (her name only) and said she was sorry not to be there when we arrived – end of story. I don’t really know who is she: the manager? The owner? Neither did she ask if we were satisfied or if there was something she could do for us or If we need some information or something... (comparing the attention the French guest had in front of us, she gave us no attention at all).. I didn’t feel very welcome.
The hotel is really far from the city center, as you have many many options better located. The breakfast is modest, although fresh.
Bottom line: I was very disappointed.
