2/10 - Terrível
Gerald
2 de jul. de 2025
Pontos negativos: Condições e instalações da propriedade
Weren't given the room type we booked
We booked a "double room with sea view" on hotels.com. There are many photos of the room showing doors out to the balcony, and several photos outside, clearly taken from the balcony.
Hence, we booked the room so that we would have outside space to sit in the sun and fresh air. When we arrived at the hotel, we were indeed given a "double room with sea view", but absolutely no balcony. Just a smallish single window with an outside blind that, when fully open, still covers the top third of the window.
This is a major issue at Hotel Park because the hotel basically had no outside space, e.g gardens or pool with comfortable chairs or loungers to relax on. It's next to the main coast road and has an indoor pool, no outside space apart from a small terrace next to the road with tables and upright chairs, which labels itself as a coffee bar
The hotel generally feels a bit dated and the comfort levels are equivalent to an average 2 star hotel in the UK.
Massively disappointed that we booked a room on the basis of the specific room photos. The room description itself does not mention a balcony, so be aware that the pictures may be misleading and you won't get what you think you booked. I don't know whether this is Hotel Park or Hotels.com's fault, but it is unacceptable from a customer point of view.
There are plenty of other lovely looking hotels in the area. I recommend you avoid Hotel Park and book a hotel where the photos and description actually match the reality.
Gerald
Hospedou-se por 5 diárias em jun. de 2025