I was impressed that the person at the reception desk was expecting me when I first arrived. (I travel frequently, and this has never happened before.) I gave just my first name and he said, "Oh yes" And then said my last name. I noticed when others checked in, another receptionist did the same thing. As a person traveling by myself, this made me feel both safe and welcomed. It is such a welcoming gesture. Each staff member with whom I interacted, were genuinely kind.
I didn't realize that the room I reserved didn't have air-conditioning. They were able to quickly switch me to a room with AC.
This hotel is a 5 minute walk from the Santuary and close to many different kinds of restaurants.
Lastly, I received some truly sad news when I was there. The receptionist (a woman) was so empathetic, helpful, and so so so kind. I wish I remembered the hotel employees' names, as I received excellent service. I was there from June 11-June 17.
When I return to Lourdes, I will stay at this reasonably priced hotel with such kind staff.
