4/10 - InsatisfatĆ³ria
Bennie
17 de jul. de 2025
Pontos positivos: ServiƧo e funcionƔrios
Pontos negativos: CondiƧƵes e instalaƧƵes da propriedade
I was moved to a total of 3 rooms. First, the smoke detector while taking a nap begin to just keep going off to the point the staff just pulled it down & said it was just the machine.
Then the microwave would not work and the same nice man stated he would bring a new one. Which he did, but as he was trying to take out the old one a roach came out (Just one, but still). He ask me if I want to move rooms? Ummm, yeah.
Get into the new room and get my bags all situated. Sitting on the bed and reach for my phone on the nightstand (and a baby roach runs across the nightstand). I sit up and gather all my bags and put them all at the door. As I'm doing that and looking at the tv, a huge roach runs from the tv across the desk, another roach comes across the fridge and then finally after about 2 hours another one walks up the tv.
Back to the front desk and the night front desk man was understanding and told me to speak to the main boss at 9am and sends me to a new room. That was smaller and I did not see anything but you best believe I was up all night and afraid to close my eyes
At 9am, no manager. At 930am,bno manager. At 1015, no manager. At 11am for check out, I'm then told by another staff member that the manager has been there for awhile and was somewhere out around the hotel but nowhere to be found.
What makes me so upset was, I was calm, pleasant and was trying to be respectful & discreet when telling the story to make sure no guest were around. I have pics & video
Bennie
Hospedou-se por 1 diƔria em jul. de 2025
