Dear Joy,We are sorry to hear your recent experience at the Red Roof Inn Louisville Expo Airport did not meet your expectations as you felt that it was not well managed, and you encountered multiple distasteful situations while with us. This is not the usual experience our guests have with us.I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear JaCoiya,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Louisville Expo Airport. You've indicated that you found it to be convenient to the airport and clean, which is rewarding to see. However, you've also stated that you found the area to be noisy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Joan,I sincerely apologize that your stay at our RED ROOF INN LOUISVILLE EXPO AIRPORT didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Elizabeth,Thank you for your feedback your recent stay with us at the RED ROOF INN LOUISVILLE EXPO AIRPORT. Though we have fair rates, you mentioned the airport is not as close and you do not feel safe at nights. Guest comments are always welcomed here at Red Roof as we seek to improve for better guest experience. Please know we value you as our guest and appreciate your business with us.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Dear Jerry,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EXPO AIRPORT. I was glad to see your 4/5 scoring. However, there was noise disturbances from the traffic on the highway. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Katy, We at the RED ROOF INN LOUISVILLE EXPO AIRPORT appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Andrew,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Louisville Expo Airport is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Michael,Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville Expo Airport. I am glad to read that you were pleased with our location as our hotel was close to everything you need to get to. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for taking the time to write about experience at the RED ROOF INN LOUISVILLE EXPO AIRPORT. Justin, I am happy to hear that your visit was fine. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Justin, and can't wait to see you back at Red Roof soon, where we can continue to offer you a fine stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hello Chelsi,I sincerely apologize that your stay at our RED ROOF INN LOUISVILLE EXPO AIRPORT didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Alex. The staff and I at the Red Roof Inn Louisville Expo Airport appreciate your 5/5 score following your stay. I am happy that you had a nice experience with us. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Becky,We are sorry to hear your recent experience at the Red Roof Inn Louisville Expo Airport did not meet your expectations; prompting your 1/5 score. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Chirell Red Roof Management RediResponse Specialist

Hello Santos,Thank you for taking a moment to complete our survey regarding your recent stay at the RRED ROOF INN LOUISVILLE EXPO AIRPORT. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Lakoda, We are sorry to hear your recent experience at the RED ROOF INN LOUISVILLE EXPO AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Robrico, Thank you for taking a moment to complete our survey. At the Red Roof Inn Louisville Expo Airport we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Tony,We appreciate your comments regarding your recent stay at the Red Roof Inn Louisville Expo Airport. We are thrilled to read that you were pleased with the our hotel and the value to price ratio. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Tony,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOUISVILLE EXPO AIRPORT. It's great to see you enjoyed your stay, resulting in a 5/5 score. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you found all our Red Roof property perfect for your stays. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Tony,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOUISVILLE EXPO AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOUISVILLE EXPO AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Hello Alex, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EXPO AIRPORT and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Joshua,I appreciate you sharing your feedback following your stay at the RED ROOF INN LOUISVILLE EXPO AIRPORT. I was saddened to read that your stay fell short of your expectations due to the rodent you reported, unclean pillow and issue with the door. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Red Roof Management

Hello Tony,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Louisville Expo Airport. Red Roof aim to offer the best room and service that the most affordable rates. I'm happy to hear that we hit the target with your stay. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Andrew,I am pleased to have had you as our guest at our Red Roof Inn Louisville Expo Airport. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Thank you, John, for rating your recent stay at the Red Roof Inn Louisville Expo Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Chew. The staff and I at the Red Roof Inn Louisville Expo Airport appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

Hi Tony,Thank you for taking the time to write a review of your stay at the Red Roof Inn Louisville Expo Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Regards,RedRoof Management

Dear Julia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Linda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EXPO AIRPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Chelsi,I appreciate you sharing your feedback following your stay at the RED ROOF INN LOUISVILLE EXPO AIRPORT. I was saddened to read that your stay fell short of your expectations due to roaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Milus, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EXPO AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Hello Tony,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EXPO AIRPORT and I appreciate your 4/5 following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

Hello Kimberly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EXPO AIRPORT and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Luis,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Louisville Expo Airport. It's disheartening to hear that you had a horrible experience with us. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Red Roof Management

Thanks for sharing this perfect rating, Little Detective. It's great to hear that your stay was perfect. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Louisville Expo Airport. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

It was a disappointment to see you poor scoring after your experience at the RED ROOF INN LOUISVILLE EXPO AIRPORT. We sincerely apologize for any inconvenience faced as you mentioned you felt unsafe. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review Chelsi. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Gregory, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Louisville Expo Airport. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the convenience of our location.Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Lee, I appreciate you sharing your feedback following your stay at the Red Roof Inn Louisville Expo Airport. I was saddened to read that your stay fell short of your expectations due to the pests you reported and that the temperature of the room was not to your liking. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Rod, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EXPO AIRPORT and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Amjad,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOUISVILLE EXPO AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property and cleanliness of the room. We will take your comments into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Yanna,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Expo Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Robin, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Louisville Expo Airport. I sincerely apologize for the uncleanliness of the floor, the beds not being to your liking and the other highlighted concerns that hindered your stay. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hello Yanna, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EXPO AIRPORT. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Peter, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Louisville Expo Airport. We sincerely appreciate your comments and are happy to hear you had a great experience with us however, I do apologize for the noise you encountered. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Josh,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Ian, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Louisville Expo Airport. It's great to see you enjoyed your stay, resulting in a 4/5 score. It is so rewarding to read that you enjoyed the hospitality of our staff. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna Red Roof ManagementRediResponse Specialist

Dear George,I appreciate you sharing your feedback following your stay at the Red Roof Inn Louisville Expo Airport. It upsets me to read that your stay fell short of your expectations due to the the pests you reported. I am sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. To uphold the company's high standards, I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk in real time so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Christopher,I appreciate you sharing your feedback following your stay at the Red Roof Inn Louisville Expo Airport. I was saddened to read that your stay fell short of your expectations due to the pests you reported and the uncleanliness of the bedding. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Ron,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Taylor,Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville Expo Airport. I am glad to read that you were pleased with the value to price ratio and our location. However, you mentioned that the size of the room was not to your liking, the damage wall was poorly repaired and the other concerns you listed. Per the policy of the property, the hotels is currently offering housekeeping services for stayover guest on Tuesdays and Fridays only. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist