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Avaliações de Hancock House

3 out of 5
Hancock House
601 East Jefferson Street, Louisville, KY

Avaliações

7,8

Boa

Nota 10 - Excelente. 76 de 164 avaliações" "
Nota 8 - Boa. 34 de 164 avaliações" "
Nota 6 - Ok. 19 de 164 avaliações" "
Nota 4 - Insatisfatória. 18 de 164 avaliações" "
Nota 2 - Terrível. 17 de 164 avaliações" "

8,6/10

Limpeza

8,0/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Laklyn

Viagem em grupo, Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
When we arrived our room had been switched and we received no notice so I had to reach out to the after hours number to find out where we were supposed to be. We were told the room was “double booked.” We booked back in the fall. It was stated parking was included but all the signage stated you had to pay to park immediately or be cited so we payed only to find out we didn’t have to. The room smelled damp and musty, and there were clearly bodily fluid stains on the couch. For the amount paid to stay here, would could have gotten something a lot nicer else where. We had friends staying in the same building and their room was considerably bigger and cleaner even though we paid the same. Not sure why there was so much inconsistency but I definitely will not be rebooking.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Innkeeper em 30 de abr. de 2024
Hello Laklyn, I am sorry you did not have an enjoyable experience. Please note, several emails went to your partner central email through Expedia- unfortunately they will not release your personal email or phone number to us to be able to contact you. The parking, per the emails, is complimentary as long as you are not parked in a QR Spot. It appears your friends possibly booked direct and not through a third party- they did have an upgraded room, at their choice. I have noted the housekeeping suggestions and will be taking a look at the couch and the musty odor. We thank you for all of your feedback and will be using this to improve in all areas. I have already contacted Expedia to request an update on how communication is not getting to our guests. Mgmt.

6/10 - Ok

Brycen

Viagem em grupo
Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza
Good, but….
Love the concept. The location is great. East of the downtown area. A 20 minute walk or so or a quick Uber. The room layout is awesome and just what you need! Very secure with a code required to enter the main door and your individual room. The rooms are pretty sound proof. I did not hear outside the windows or hallway!!!! Cleanliness was lacking overall. Food crumbs found. Bathroom needed a once over especially the shower. There was no towel paper to clean up after yourself. I suggest you bring your own and dish soap etc.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de GM em 23 de abr. de 2024
Thank you so much for the feedback. We value your opinions and take things into consideration when making improvements. I have recently taken over as the GM and have noted these amenity requests and will get some of those things implemented immediately! Thank you again for your feedback and we hope to have you stay with us again.

6/10 - Ok

Dennis

Viagem em grupo
Pontos positivos: Limpeza
Over all our stay was good. I noticed alot of poor craftsmanship where plugs had been replaced and there were visable holes. The light above the couch in was covered in about 2 inchs of dust. Hot water last about 10 mins. So shorts showers are a must. Tv remote didnt work for the tv. Over all it was a really nice place just needs a few things touched up. Was disappointed that the bar and restaurant was closed for remodel
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Innkeeper em 20 de fev. de 2024
Dennis! Thank you for staying with the Hancock House. We strive to deliver a comfortable, affordable, welcoming space to stay while travelling. I have noted your critique and we will work on these items mentioned! Again thank you for your feed back and we look forward to hosting you again in the future. Hancock House Louisville

10/10 - Excelente

Zachary

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The room was beautiful!! The staff responded almost immediately when texted, and were extremely helpful. Overall the stay was amazing!! Would definitely stay again.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Innkeeper em 20 de fev. de 2024
Hello Zachary! Thank you for the positive review. We strive to make your stay as comfortable and easy as we can! Looking forward to having you stay with us again in the futureLouisville Hancock House

2/10 - Terrível

Sophira

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
When got in i look at the room bedding was dirty i had to change rooms and then it was last day the house keeper walk in on me it just not cool it your first time be there for the first time but i tried to make the most of it
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Innkeeper em 27 de dez. de 2023
Hello Sophira, I am sorry to hear about your experience with Hancock House. It is my understand you changed rooms as the room you booked wasn't what you were looking for and our team and staff accommodated your request. The housekeeper stated that you checked out late and you were not charged for this. Again, we apologize that you had a bad experience. Thank you for your recollection of your stay.

10/10 - Excelente

Angela

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Christine em 18 de dez. de 2023
Thank you! We enjoyed having you!

10/10 - Excelente

Brandi

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I loved it here
Resposta de Christine em 18 de dez. de 2023
Thank you for the stay!

8/10 - Boa

Tom, Burlington

Viagem a dois
Pontos positivos: Limpeza e comodidades
Pontos negativos: Condições e instalações da propriedade
The parking lot area and entry way were littered with trash and debris. Very uninviting. Room and interior was great and very clean.
Hospedou-se por 1 diária em nov. de 2023

2/10 - Terrível

Kent

Pontos negativos: Limpeza e conforto do quarto
Not our best stay
Not our best stay at all. First we were moved to a different room because the air conditioning was out. Then we checked in to new room and the door wouldnt lock and also the air conditioner is making a lot of noise and spitting out ice and dripping water everywhere. It took over 5 hours to get someone. To check it and the lock was never fixed. We had to turn of the AC bc of how loud it was
Hospedou-se por 1 diária em jul. de 2023

2/10 - Terrível

william l

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
Air conditioner was out. No discounts offered.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Hancock House Inn Keeper- Joy em 12 de jul. de 2023
Thank you for staying with us at Hancock House. We apologize for any inconvenience/disruption during your stay at Hancock House. Thís is being repaired.

2/10 - Terrível

Tamara

Beware-they will cancel your reservation on you.
The hotel cancelled our stay, blaming it on hotels.com. They DID give us a refund, even though it was "cancelled" outside of their window. Basically, piecing together all of the evidence I had, since I had emails and text messages and spoke to the gentleman in our room, he wanted it for longer, so they created a bogus "cancellation" reasons - even though our Hotels.com showed it was still booked - to let the other gentleman have it for longer. I'm sorry to any other non chain hotels, but this hotel left a horrible taste in our mouth and we will NEVER USE anything but chain hotels again. BE VERY WARY OF BOOKING HERE...if they decide they can make more money with someone else, they will cancel your reservation on their own and leave you in a city without a place to stay. Luckily, extendedstay in Louisville on Alliant was WONDERFUL AND I WOULD RECOMMEND EXTENDEDSTAY ON ALLIANT.
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Joy- Hancock House Inn Keeper em 12 de jul. de 2023
We apologize we couldn't house you at Hancock House. I am the Inn Keeper. I am investigating the booking. We apologize for any inconvenience. This is unacceptable for our traveler. We will continue working with our partner and make sure this doesn't happen. What you pieced together is false information and is not accurate. Please contact the Hancock House directly. We want to make things right. You matter, and we care!

4/10 - Insatisfatória

April

Viagem com a família
Pontos negativos: Limpeza
We had trouble accessing the unit! We finally got a hold of someone to help with the keyless entry! Once we got in the temperature in the unit was 82 degrees! We called the phone number again and no one answered. I left a message that the AC was Not working! No one called me back. By 10:30 the temperature was 86 degrees. We knew at this point we could not sleep in the muggy heat of the unit. We had to pack up and leave to go to a hotel!
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Hancock House Inn Keeper- Joy em 8 de jul. de 2023
Thank you for your feedback. We sincerely apologize for any inconvenience. We hope you will consider staying with us in the future. Always put in your correct phone number when booking with us. That is our way to communicate with you.

6/10 - Ok

Matt

Pontos positivos: Limpeza e comodidades
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Inn Keeper- Joy em 28 de jun. de 2023
Thank you for your stay at Hancock House! We love having you. We hope you come again soon!

8/10 - Boa

Debra

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
We enjoyed our stay. We did have a little difficulty getting into the actual room as the code given to us via e-mail was not correct for access. We had to call the home2 suites to receive an alternate code. It was great to know that that there was an actual kitchen if needed.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Joy- Hancock House Inn Keeper em 28 de jun. de 2023
Thank you for your feedback. I am happy that you could access the property with an alternate code but apologize for any difficulty. We welcome you back.

10/10 - Excelente

William

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nice room. Friendly staff. Would definitely stay again.
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Joy- Hancock House Inn Keeper em 28 de jun. de 2023
Thank you for staying with us at Hancock House! We loved hosting you. Thank you for your feedback. Please come back soon!

6/10 - Ok

Gregory

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mai. de 2023
Resposta de Joy- Hancock House Inn Keeper em 28 de jun. de 2023
Please come back to Hancock House! We would love to give you a better experience so we could earn a 5-star rating! #wecare

4/10 - Insatisfatória

Mary Sue

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
The air conditioner did not work it was stuffy in the room someone smoked there before our stay Trash was not taken out had nothing to clean dishes with Dirty pan in the oven from previous renter. If we had something to clean dishes it might of been clean
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Hancock House Inn Keeper- Joy em 16 de mai. de 2023
Hi Mary Sue,Thank you for taking the time to share your experience. We certainly appreciate your feedback; we will work with our cleaning team and make certain your suite is perfect before guest arrives. Please accept our apologies. I hope the team was helpful when you addressed these needs while on property. We certainly care.

4/10 - Insatisfatória

Fredrik

Viagem em grupo
I paid 5 star pricing for a 2 star experience.
The entire communication chain was awful. Non responsive to questions prior to my visit which was irritating. Hotels couldn’t assist which just added aggravation. The pictures indicated a much more elegant place but it had a seedy feel to it overall and the code for the door was broken so I had to get a key prior to arrival. I felt that for the price it was an awful value.
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Joy- Hancock House Team Member em 8 de mai. de 2023
Hi Fredrik,I'm so sorry to hear about your resent stay and your disappointment.Unfortunately, we did not have a working phone number or email. (Expedia asks for your phone number and email address.) It is imperative that you leave a working phone number on any reservation. The door isn't broken, as you stated, the automated lock is being repaired so the hard key was a solution. We tried calling the number on file, but it wasn't an active number for you. I hope you will consider coming back. We welcome you back.

8/10 - Boa

Martha

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
The property is in a lovely, great location and has a nice layout of these units. Some areas that could improve would be the amenities, our room has empty shampoo bottles, and when you offer things such as the dishes and kitchenette, it would be nice to provide some dish soap and kitchen towels. No information about wifi - needed to call our access code didn't work - we arrived close to midnight, and contacting someone who could assist us wasn't easy. The first night there was a party at the restaurant downstairs with karaoke singers until midnight, loud and unable to sleep.
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Joy- Hancock House Inn Keeper em 28 de jun. de 2023
Thank you for your feedback. We will work with the staff, so your amenities are full upon arrival. I agree that we should provide a dishcloth, dishtowel and dish soap. I will look into that. We apologize. Please come back. We love hosting you!

4/10 - Insatisfatória

Cassie

Pontos positivos: Limpeza e condições e instalações da propriedade
Pros - room was charming, clean, and spacious. Kitchen would be useful if you were staying more than one night and preparing food would be helpful. Cons - the check-in process and communication between Hancock House and Expedia was a disaster. It took me 45 minutes to get into my room after arriving because I never got the info, even though I had called and emailed several times. After arrival, the Home2 Suites across the way assisted, but they kept asking me if I had checked my email, including my junk folder, Expedia's messaging on the app, and my texts, as if it was user error. I know how to navigate technology, thanks. I actually received the email with my codes the day AFTER I checked out. Also, I had the room immediately above the restaurant below, which was closed when I arrived. I left to enjoy the neighborhood, and upon arriving back to my room at 7:30pm, the restaurant had opened and there was live entertainment that was very loud. I considered asking to be switched to a different room, but I checked the restaurant's hours and they closed at 10, so I thought no big deal. NOPE, the music was still pounding until 12:15. Even with ear plugs I could hear the music, talking on the sidewalk, and the vibrations were shaking my room. Not the hotel's fault, but certainly not a good environment to stay in. Although there were good aspects to this hotel, I will choose different lodging when I next visit Louisville.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Joy- Hancock House Inn Keeper em 28 de jun. de 2023
Thank you for your feedback. We appreciate it! We love our partner and will continue to make sure messages are sent. Hancock House asks for a telephone number when booking. That helps with our communication with you. We can send codes that way.We invite you back.

2/10 - Terrível

Viajante verificado

I never got to stay. The day after I booked the room, planning on checking in that evening, I received a call stating the room was no longer available.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Hancock House Inn Keeper- Joy em 7 de jun. de 2023
You're important. Please book again.

4/10 - Insatisfatória

Sierra

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Really loved this place but wish check in and communication wasnt almost non-existant. The email and phone number I received when I booked clearly didn't work. It was 3pm and had no code to get in. Worried we didnt have a place for the night as it was Thunder of Louisville. Phone number I was sent was out of order. Luckily I got ahold of Josh, at the property across the street. He was able to help us get in our room. Thank you Josh and you without a doubt saved this trip for us. Even brought us a crib! Great place, but Hancock House, please respond to emails and give out a working number for your guest's.
Hospedou-se por 1 diária em abr. de 2023

6/10 - Ok

Djurica

Hospedou-se por 2 diárias em abr. de 2023

2/10 - Terrível

Deborah

Pontos negativos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em abr. de 2023

8/10 - Boa

Angie

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
We were a little concerned about check-in because there is no staff on site, but the codes were sent in advance multiple times, so we had no problem. Room had a fully supplied kitchen, couch, lofted bed, so it would be great for a longer stay. However, lofted bed did not have sheets on it (they were in closet) and we didn't want to climb up to make the bed. There were dishes and pots and pans as well as a dishwasher, but no dish soap and no dishwasher detergent. Kind of hard to clean up without any soap. I felt relatively safe in the area, but there were police investigating a stolen car in the parking lot when we arrived. Inside the building felt safe and secure.
Hospedou-se por 1 diária em abr. de 2023

10/10 - Excelente

Brian

Pontos positivos: Comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2023

10/10 - Excelente

Maria

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2023

10/10 - Excelente

Lisa

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Contactless check in and check out was a total different experience. But overall we did enjoy our stay and lay out of our little apartment. It was home away from home.
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Joy- Hancock House Team Member em 8 de mai. de 2023
So happy you loved your home away from home! We invite you back! Thanks for the 10 out of 10!

10/10 - Excelente

Sandra

Hospedou-se por 1 diária em mar. de 2023

8/10 - Boa

Dona

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2023

8/10 - Boa

Cynthia

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
2 issues: noisy, thin windows on a busy city street Couldn’t watch regular tv
Hospedou-se por 1 diária em mar. de 2023
Resposta de Guest House Manager em 16 de mai. de 2024
Hello Cynthia, I am very sorry you experienced this with our guest services team. Please note we are under new management, since December 2023. I would love to have you stay at our property on your next trip in town. Please reach out to me personally. Thank you, Christine

2/10 - Terrível

CRAIG

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I never got to stay at Hancock House, they moved me to a Home2suites because they said the people were partying and staying an extra night. Very unacceptable.
Hospedou-se por 1 diária em mar. de 2023
Resposta de Guest House Manager em 16 de mai. de 2024
Hello Craig, I am very sorry you experienced this with our guest services. Please note we are under new management, since December of 2023. Please consider us in the future and reach out to me personally for how we may be able to assist you on your next visit to the city! Thank youChristine.

8/10 - Boa

Samantha

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em mar. de 2023

10/10 - Excelente

Carly

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em mar. de 2023

4/10 - Insatisfatória

Garrett

Pontos positivos: Limpeza
Pontos negativos: Conforto do quarto
Enjoy an ice room with poor communication
We were there Friday-Monday for both our birthdays. Friday was smooth sailing outside of a very yappy dog. Saturday we woke up cold but didn’t think anything of it until we realized Sunday our heat wasn’t working. Sent a text to the owners and they said they’d notify maintenance; it was never fixed. The heat wouldn’t be so bad if it wasn’t 30 degrees out for the high. The elevator also stopped working end of day Saturday; luckily, it was only three floors and we weren’t disabled. The building is older and drafty. A hospital is close so kinda noisy but didn’t phase us or disturb us. The tv was also in front of the couch and not bed which made it hard for both of us to watch tv in bed. Lastly, checkout is at 11 yet we had housekeeping enter the room twice without knocking, granted they left once they knew it was occupied. Overall, we got the vibe that management did not care about issues and the bed/pillows were comfy and good, hot, shower which you’ll need given the no heat.
Hospedou-se por 3 diárias em mar. de 2023

4/10 - Insatisfatória

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza
Pontos negativos: Conforto do quarto
So when I first checked in my code didn’t work. :( I was locked out of the room for a bit. Thankful there was a cleaning lady and then I went to my car and came back and then I was locked out again. Thankfully I saw a lady that works there and she let me in and gave me the generic code which was the same as the bldg code. She said I would get an email with an updated code. That never came. Then I went to a bar crawl came back and then I was stuck in the elevator and kept pressing the alarm. Finally we had to call 911 and have the firefighters come to get us out. It was so stressful with my PTSD I’m glad they finally came out. This is usually my go to hotel at least once every couple of months and just feel like I pay to stay here and this was the worst experience I have had in Louisville. :(
Hospedou-se por 1 diária em mar. de 2023

10/10 - Excelente

Benjamin

Hospedou-se por 3 diárias em mar. de 2023

6/10 - Ok

Nicole

Room was changed the day of. The business below the building has Karaoke from 6 PM- 1 AM Wed nights so be prepared not to sleep until then. Communication was good but nothing was followed up on The location was great and price. Have to be willing to adjust at this location and be prepared for no access to management during your stay to address any problems.
Hospedou-se por 5 diárias em mar. de 2023

10/10 - Excelente

Brittany

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Amazing and Affordable Stay
Amazing rooms! Felt like we were staying in a cute upscale condo/apartment. Reasonable prices for the rooms and stay! Room was very clean!
Hospedou-se por 3 diárias em mar. de 2023

2/10 - Terrível

Matthew

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Aweful communication; worse service
This is run by Homes2 by Hilton across the street. Front desk does not answer 90% of the times. 10% hangs up on your before you can speak. Did the same to Hotels.com multiple times. Failed to give me a room entry card. Canceled my reservation, then said I needed to rebook.
Hospedou-se por 3 diárias em mar. de 2023

8/10 - Boa

Sarim

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
Overall the unit was very clean, spacious and welcoming and was great for the one night we needed it for however there were a few stains and rips on the sheets. However other than that my wife and pup were very happy with it and the proximity to the restaurants breweries and distilleries was awesome
Hospedou-se por 1 diária em mar. de 2023

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Nope, not for families
There is no staff on-site. And the only communication given is a small note on the outside of the building to go next door to the Home2 hotel for assistance with access issues. Which we had when we first arrived, I had to go get a physical key to get into my room. Also I booked a 3 night stay for 4 people, and was provided 3 towels. When I asked the Home2 rep what I should do, as that is the only communication I was given, she was very rude and didn’t want to provide me with 1 extra towel for my family even though the hotel owns the adjoining property. Overall, while it was a clean room and comfortable- I would never choose this location again
Hospedou-se por 3 diárias em fev. de 2023

8/10 - Boa

Dawn

Hospedou-se por 1 diária em fev. de 2023

10/10 - Excelente

William

Pontos positivos: Limpeza e conforto do quarto
Gret place to stay!
The room was a nice change from typical hotel room. I love the check in process. Communication was excellent and prompt! It was quite, clean, spacious, and well appointed! Definitely a 10 out of 10!!!
Hospedou-se por 2 diárias em fev. de 2023

10/10 - Excelente

Kelly

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2023

10/10 - Excelente

Katherine

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Lovely; would book again
My favorite surprise about Hancock House was how many really fine restaurants were within walking distance. The room was spacious and quiet. Very comfortable sleep. Convenient parking. Easy commute to airport. Appeared a little stark on first impression, but was all the accommodation needed.
Hospedou-se por 2 diárias em jan. de 2023

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Highly recommended.
Great property. Clean. Convenient. great communication. Would definitely recommend and will stay again.
Hospedou-se por 2 diárias em jan. de 2023

4/10 - Insatisfatória

Jesse

Pontos positivos: Limpeza
too cold
the thermostat was on 72 and it was very cold. I had to put it on 80 to get it to 70 in the room.
Hospedou-se por 2 diárias em dez. de 2022
Resposta de Joy, Innkeeper em 4 de jan. de 2023
Hi JesseI'm sorry to hear your experience at Hancock House wasn't the best. The week you stayed with us was the coldest this year with the winter storm hitting Louisville. We hope you will come back to us.

10/10 - Excelente

Coco

Hospedou-se por 1 diária em nov. de 2022

10/10 - Excelente

Gabriel

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2022
Resposta de Joy, Innkeeper em 4 de jan. de 2023
GabrielThank you for taking the time to stay with us. We want to welcome you back again soon.