2/10 - Terrível
Jennie
Viagem em grupo, Viagem com a família
1 de dez. de 2025
Pontos negativos: Comodidades e condições e instalações da propriedade
Would not recommend!
This hotel would have been spectacular a few years ago, but is now very rundown and in need of major tlc. The grounds are unkempt and full of rubbish.
The room itself was OK, but very dated.
I walked my friend back to her room upstairs, around midnight on the night of 29th Nov and the front doors were wide open with nobody on reception. A room key had been left in an envelope on the desk with the guest name and personal details, and instructions on how to find their room. Not very professional in my view.
At the time of booking (12th Nov) a continental breakfast was included in the room fee, we have the confirmation and receipt stating this. However when we arrived the following morning for breakfast we were told that this had changed the previous week and we would have to pay extra for breakfast. We showed the staff our booking confirmation, which clearly stated that breakfast was included and asked to speak to a manager. The staff on reception apparently messaged a manager, to be told that it doesn't apply anymore and we would need to pay.
We therefore left and found breakfast elsewhere for much better value.
I contacted the hotel stating that according to our booking a breakfast was included and this should have been honoured. I was told the same, the rules had changed and breakfast was now extra.
They did not seem bothered that they had broken the terms of our booking.
We feel that the owners are happy allowing this place to run into the ground
Jennie
Hospedou-se por 1 diária em nov. de 2025
