The reception was excellent. I don't quite remember the name of our butler, Rodrigo, I think. He was incredibly attentive and helpful. Thanks to the hotel for the upgrade they gave us. The suite was incredible, the view wonderful. Alexis and Emmanuel in the VIP lounge had incredible service. The drinks were the best, only in VIP and in mixiles.
The Peninsula restaurant had incredible service and unbeatable food.
On the other hand, the service at the pool bar left much to be desired, the drinks were not up to par.
At Siempre restaurant, the service was good, but the food was not that great.
We had the experience of visiting The Market, which was very busy, with huge lines. Then, we went to the After bar, which had a family-friendly and jovial atmosphere. The only thing we found was the videos they showed on the screens when the DJ was playing were in poor taste and verging on vulgar. I don't think it's in keeping with this line of hotels.