Marcelo, we regret your experience fell short of your expectations and the high standards we aim for. Please know we have a variety of room types and we apologize if the ones you viewed online did not match the room you were in. Your feedback is invaluable and we will be addressing the areas you highlighted immediately with our team. We hope for a second chance to improve your impression.

Rodrigo, we appreciate you offering detailed feedback from your stay. We apologize for the confusion with your deposit when you arrive and we will work with our team to prevent this in the future. The disruptions you encountered are not common and we will look into this further. We hope for another chance to provide the seamless stay you deserve.

It's exciting to learn that you had a great stay! Please revisit soon, Tulio!

Thank you for taking the time to rate your stay. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

Thank you for allowing us to welcome you, however, we are disheartened that your stay did not meet our standard. We would be grateful for another chance to impress you in the future, Joao.

We're glad you had a comfortable stay, but we apologize for the oversight regarding the cleanliness of the bathroom. We pride ourselves on maintaining a high standard and it seems we missed the mark in this instance. We will address this issue with our housekeeping team to ensure it does not happen in the future. We appreciate your feedback and hope to welcome you back for an improved experience.

We're pleased that you found our location convenient and the room to your liking. However, we sincerely apologize for the unpleasant smell in the elevators and room. We strive to maintain a comfortable environment for all our guests, and this oversight does not meet our usual standards. Your feedback on the breakfast is noted, and we'll evaluate our offerings and pricing. We understand how tipping can sometimes feel pressuring, and we'll discuss this feedback with our team. We value and appreciate your insights, and we hope to provide a better experience should you choose to stay with us again.

Thank you for rating us so highly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area, Leandro.

We greatly value your perfect score, Reinaldo! Hopefully, we can impress you again soon here at Sheraton Gateway Los Angeles Hotel!

Thank you for sharing your feedback, Thiago. Please know that our parking rates are comparable to other lots in the area, and we hope any disappointments you had over this charge were minimal. We hope to have another chance to welcome you and win you over entirely in the future.

Earning five stars from you has made our day, thank you! It would be a pleasure to welcome you back.

Your star rating is greatly appreciated, and it will be our pleasure to welcome you back!

We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Ana.

Thank you for rating us highly, Alison! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

Thank you for visiting, Breanne! We are grateful for your star-rating, please come back soon.

We regret not having made a more remarkable impression during your stay. Thank you, and we look forward to the chance to welcome you back.

Thank you for the positive review, Hsiwen! It’s wonderful to hear that you enjoyed the spacious and clean accommodations here at Sheraton Gateway Los Angeles Hotel. We are delighted that your stay was pleasant and that you’re considering us for your next visit to the LA area. Looking forward to welcoming you back soon, hopefully for a longer stay!

Thank you for your feedback, Amir! It's wonderful to hear that you appreciated the cleanliness of the Sheraton Gateway Los Angeles Hotel. We take great pride in maintaining a clean and welcoming environment for all our guests and appreciate you highlighting this! Hurry back for another pristinely comfortable visit!

Thank you for your feedback, Sanford! It's fantastic to know that you appreciated the prompt and professional service during your stay with us. We're committed to maintaining this standard and hope to impress you again on your next visit to the Sheraton Gateway Los Angeles Hotel!

Appreciate you taking the time to leave a positive score! We look forward to welcoming you back on your next visit and aim to provide an even more remarkable experience.

Thank you for taking a moment to share your positive score! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

Thank you for sharing your thoughts, Mary. It's good to hear that our location was convenient for your early morning flight. We appreciate your candid feedback about the need for updates around the property. Your comments are invaluable as we strive to improve our facilities and offerings to better meet the expectations of our guests. We hope to have the opportunity to welcome you back to a refreshed and more updated Sheraton in the future. Safe travels!

Thank you for your kind words, Susan! We're thrilled to hear that you enjoyed your stay with us at Sheraton Gateway Los Angeles Hotel and found our team to be welcoming and helpful. We look forward to your next trip and are excited to welcome you back. Safe travels until then!

Thank you for sharing your thoughts, Mark! It's great to hear that you had a comfortable stay with us at the Sheraton Gateway Los Angeles Hotel, even if it was just for one night. We look forward to the chance to welcome you back for another cozy stay, hopefully for a bit longer next time!

Thank you for your feedback, Carol. We're sorry to hear that some aspects of the hotel did not meet the high standards you've come to expect from previous visits. Rest assured, we are addressing the issues with the hallway carpeting and the elevator floors to ensure our facilities are in top shape. It's great to hear that our team and restaurant continue to meet your expectations though. We appreciate your loyalty and look forward to providing a more polished experience on your next stay.

We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon, Patrick.

Thank you for sharing your feedback, James. We're sorry to hear that the breakfast did not meet your expectations as well as our rates. Your comments are invaluable to us as we strive to improve our dining offerings and ensure that our pricing reflects the quality our guests expect and is competitive within the area. We hope to have another opportunity to impress you in the future and show you the improvements we've made.

Thank you for your review, Marcus! We're delighted to hear that you found the complimentary shuttle convenient. We strive to make travel as smooth as possible for our guests here at Sheraton Gateway Los Angeles Hotel, and it’s great to know we succeeded with your stay. Looking forward to your next visit!

We appreciate you taking the time to rate your stay and hope you’ll give us another chance to provide with you an experience that is improved from check-in to check-out, Nicole.

Thank you for bringing this to our attention, Harold. We sincerely apologize for the chaotic check-in experience you encountered. Ensuring a smooth and orderly process for all guests is a priority for us, and clearly, we missed the mark during your visit. Your feedback is crucial, and we are looking into improving staffing and procedures to better manage busy times. We hope to have another opportunity to provide you with the excellent service you should expect from us.

Thank you for your review, Frank. We're sorry to hear about your dissatisfaction with the state of the carpeting and the pricing for our food and parking services. We strive to maintain a clean and welcoming environment for all our guests, and it seems we missed this mark during your stay. We are currently reviewing our refurbishment plans to ensure our facilities meet our guests' standards and expectations. Additionally, we aim to price our parking competitively within the area at 75 per day but are constantly assessing and updating accordingly to ensure it aligns with the quality and service we strive for. We appreciate your candid feedback as it is invaluable in our efforts to improve. We hope to have another opportunity to better serve you in the future and gain your full confidence.

Thank you for your kind words, Amanda! We're delighted to hear that you had a terrific stay with us. It's always heartening to know when our efforts to provide a comfortable and enjoyable experience are appreciated. We look forward to welcoming you back to Sheraton Gateway Los Angeles Hotel in the future!

We appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans, Kimberly!

Thank you for your kind words, Erica. It’s heartwarming to hear that you found our team warm and attentive throughout your stay at Sheraton Gateway Los Angeles Hotel. We strive to provide a welcoming and supportive environment for all our guests, and we're glad we succeeded with you. Looking forward to your next visit and the opportunity to serve you again!

We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.