8/10 - Boa
Tanya
Viagem a dois
4 de set. de 2025
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pros: Loving the new guestroom refresh. Rooms look so much better. Very comfortable beds and pillows. Beautiful and safe neighborhood. Easy to get around and plenty of restaurants within a 7 min drive from the hotel.
Cons: I requested a high floor away from noise when I booked and even confirmed this with the reservations team and front desk staff and then they decide me to put me in room on the same level of the Ballrooms and the Bridge to get to the pools. Literally steps away from the elevator. Two weddings the weekend of my stay so very Noisy! Not sure where the disconnect was but I think the front desk guy in the front did not like me and did that intentionally. We ultimately moved rooms a few hours later to the 6th floor. Also- my expedia gold rate mentioned that a few room upgrade would be provided, but we did not get placed in an upgraded room as it was not ready when we checked in. Oh well. Getting seats at the main pool was like winning the lottery. Literally all pool chairs were taken by 8am. And the hotel allows ResortPass holders book seats, making it harder for paying guests to enjoy the amenities. They should have more loungers in storage to account for this. Lots of kids at the pool as well, which did not allow for much peace and quiet but nice to see people having fun. Enjoyed my breakfast at the Terrace restaurant, albeit the seats/table were quite dirty from guests before. Overall - a decent stay but could have been better.
Tanya
Hospedou-se por 1 diária em ago. de 2025
