2/10 - Terrível
Cynthia
Viagem com a família
20 de jul. de 2025
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is DISGUSTING and the front desk staff are RUDE. There was a huge COCKROACH in our room bathroom and staff wouldn’t come to assist. They didn’t even offer bug spray! Roaches are probably all over the hotel, as we saw bags of trash in the hallway. We complained to the front desk and asked someone to come and take care of it, they said they would send someone. After waiting a very long time, we went downstairs to the front desk. CHRISTOPHER was just standing around with other hotel staff. I asked him about someone coming to our room, he said there was no one from maintenance, everyone went home. He didn’t even have the courtesy to call to let us know that no one was coming! I requested to change rooms, he said there were none available. I asked to speak with a manager. I then spoke with LAUREN, who proceeds to tell me there’s nothing else they can do.
I ask both Lauren and Christopher, would you be comfortable sleeping in a hotel room with cockroaches?! Would you be upset that the hotel tells you and your family there’s nothing they can do?! Neither one of them bothered to even check if they had bug spray or anything, ZERO CUSTOMER SERVICE!
Lauren processed a refund for our room and told us we could go elsewhere. Needless to stay we left this DUMP. We will NEVER stay here again and will make sure to tell our friends, family, and the public how DISGUSTING and DIRTY this property is.
GO A BLOCK TO THE COURTYARD MARRIOTT. BETTER SERVICE AND CLEANER ROOMS!
Cynthia
Hospedou-se por 1 diária em jul. de 2025