4/10 - Insatisfatória
Sara D.
13 de jul. de 2025
Pontos negativos: Limpeza
Great location but cleanliness not up to standard
Upon arrival the gate and lockbox codes we had been given did not work. I called the host and was given the correct codes to get in. Unfortunately, that wasn't the worst of it. The previous reviews had indicated a clean property but that was not our experience at all. The counters were sticky and the floor had not been mopped--visible spots where food had been dropped, sticky areas, and walking barefoot turns your feet black. Several of the dishes had grease or stuck on food and the bathroom had ants. The biggest issue was the smears on the bathroom wall that appeared to be feces. When I mentioned all this to the host the next morning ( we had arrived late and just gone to bed) she said that she had personally walked through the house and it met her expectations of cleanliness and that I should have told her when we talked yesterday since she couldn't help me the day before I checked out. The only time I had spoken to her the day before was to get the entry code information so I clearly didn't know any of this as I hadn't even entered the house yet. She was very dismissive about the cleanliness until I told her I had time stamped pictures of the issue in the bathroom. She then became apologetic and about 5 hours later finally offered to have someone come clean it. The location is excellent and the beds were clean and comfortable (rollaway bed wouldn't work for anyone but perhaps a small child). Yard is shared with another rental which is in the backyard of this house
Sara D.
Hospedou-se por 2 diárias em mai. de 2025