Casas de Férias em Londres, ENG

"Very disappointing experience. There was no communication from the property before arrival despite five attempts to contact them. We arrived at 5:15pm, well after the 3pm check-in time, yet two people were still in the property washing up and cleaning. Had we arrived at 3pm, the property clearly would not have been ready. The cleanliness was unacceptable. Plates and pans needed washing before use, there were dirty cups in the dishwasher, mouldy cheese in the fridge and a freezer that appeared...

"Do not trust these guys. This property was advertised as available next day for a one night stay so I paid my booking fee in good faith. When I then requested the offline check in form by texting as instructed the host was rude and replied that:- 1. Reservations needed to be made earlier. 2. One night stays were not allowed 3. They had no availability for my booking 4. Their name was Augustine. 5. To ask Hotels.com for a refund. The host then ignored my requests for further assistance so...