6/10 - Ok
Alexandre
24 de nov. de 2025
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e conforto do quarto
Fire alarm went off at 2am for no reason. Had to go downstairs to the reception, as nobody was answering the phone. There was nobody there. Waited a few minutes for an employee. He then told me and other guests that everything was alright. As was I turning around to go back to my room, the alarm went off again, nonstop, and we were told to evacuate the building. We stayed 40 minutes in the middle of the street, in freezing cold. The firefighters came and didn’t find anything wrong, which indicated the problem was with the alarm, so we were allowed back in our rooms. I was following everything closely, so I heard what the firefighters said. Took me a while to fall back asleep with all of that had happened. Thought the issue was fixed. But, to my surprise, the fire alarm went off again two more times, around 7 and 8am. So that night was just a complete waste of rest and sleep, which is not what you expect when choosing a 5 star hotel that praises itself for being a Japanese oasis of calm in the heart of London. Not disappointing enough, when checking out the very same day the incident occurred, all we got from front desk was a 2 second apology. Of course I wasn’t expecting to get a free stay out of the event, but at least an exemption on the minibar consumption, which, in my case, was of £ 17 - or something else, just to show some courtesy with the guests that were deeply disturbed by the hotel’s faulty fire alarm. Unfortunately, none of that happened.
Alexandre
Hospedou-se por 3 diárias em nov.. de 2025