We were upgraded by a very nice gentleman to a junior suite, our original booked room had problems with the air conditioning being too hot. The dinner was superb with tender beef and the breakfast also very good. The only problem we encountered was my partner had lost his expensive sunglasses. We returned to reception after checking out and they allowed us to look back in the 2nd room, no luck and no one had handed them in. After looking at the photos we took the previous night, we realised they must have been left in our original room 1030. The lady on reception would not let us go back in to look, she said the room had already been cleaned and occupied. We left disappointed, and then my partner went back to look, it was my birthday yesterday and this had ruined our experience. She managed to ask the cleaner, who could not speak English but luckily an extremely lovely chap walked past called Soefam Da Silva in maintenance, he said he had seen the sunglasses on a table in the room. The head cleaner came along, she still would not give admittance until reception approved. So my partner had to return for the 4th time to reception and luckily the original receptionist was on her break, and a nicer chap phoned the cleaners who then went in the room and returned with the sunglasses. So very annoying the original receptionist did not bother to see things through and check with the cleaners for our access. If it was not for the maintenance chap, we would have lost them.
