2/10 - Terrível
Giulliana
6 de jan. de 2026
Pontos negativos: Serviço e funcionários e comodidades
We stayed at this hotel for six nights in London during the New Year period, as part of our honeymoon, and unfortunately the experience was very disappointing.
For three days of our stay, we had serious problems with the water supply in the bathroom. On two days, the shower only had a very weak drip of water, making it impossible to shower properly. On one day, there was no water at all, neither in the shower nor in the sink.
Considering it was winter and very cold, not being able to shower was extremely uncomfortable. On one of those days, my husband went for a run around the city and came back to the hotel unable to shower due to the lack of water.
We tried calling the reception several times, but no one ever answered the phone. Every time we had to go downstairs in person to complain. Although the staff apologized, they could not explain the problem or give any estimate of when it would be fixed.
For a stay that was meant to be special, this situation was unacceptable and significantly affected our experience. Based on our stay, I would not recommend this hotel, especially during busy periods like New Year, as basic services were unreliable and support was ineffective.
Giulliana
Hospedou-se por 5 diárias em dez. de 2025