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Avaliações de Holiday Inn Express London - Croydon, an IHG Hotel

3 out of 5
Holiday Inn Express London - Croydon, an IHG Hotel
1 Priddys Yard Off Frith Rd, Croydon, England

Avaliações

7,6

Boa

Nota 10 - Excelente. 204 de 1002 avaliações" "
Nota 8 - Boa. 461 de 1002 avaliações" "
Nota 6 - Ok. 222 de 1002 avaliações" "
Nota 4 - Insatisfatória. 79 de 1002 avaliações" "
Nota 2 - Terrível. 36 de 1002 avaliações" "

8,0/10

Limpeza

8,0/10

Serviço e funcionários

7,4/10

Comodidades

7,4/10

Condições e instalações da propriedade

9,6/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

MAURO

Pontos positivos: Serviço e funcionários
Pontos negativos: Conforto do quarto
Custo benefício é bom. É muito longe de Londres mas é fácil de ir.
Hospedou-se por 13 diárias em nov.. de 2019
Resposta de GSM - Jay em 21 de nov. de 2019
Dear MAURO, Thank you for taking the time to write a review on your recent stay. We are glad you enjoyed your stay and was happy with the service you received. Again, thank you for your time and patience, We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

10/10 - Excelente

Fernando

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Croydon Agradavel
Local agradavel e de boa infraestrutura. Atendimento excelente. Aproximadamente 1,3km de distancia do trem.
Hospedou-se por 5 diárias em jul. de 2018
Resposta de GSA - Giulia em 19 de ago. de 2018
Dear Fernando, Thank you for writing this comment. We are happy to know that you enjoyed staying with us. See you soon. GSA - Giulia

8/10 - Boa

ROBERTOCARLOS

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Conveniente
Atendimento muito simpático, comércio ao redor muito bom.

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza

10/10 - Excelente

Jose Luiz, Santos

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel
Very Nice hotel, Good transport to central London, 20 minutes by train.nice breakfast , Good staff, specially Vicky, Thereza tramlink stops 100 meters frontal Thereza hotel. It is good if You arrive by Gatwick. Train direct to East croydon And in front of the train station, You get the tramlink And get off next stop at George atrever.

6/10 - Ok

Fabio, Belo Horizonte

Pontos positivos: Condições e instalações da propriedade
Hotel padrão três estrelas, porém falta capricho na limpeza e nos detalhes.

6/10 - Ok

Mohamed, SÃO PAULO

Pontos negativos: Conforto do quarto
RAZOÁVEL. LONGE DO CENTRO.
O HOTEL É RAZOÁVEL. O LUGAR É DISTANTE DO CENTRO. TEM QUE PEGAR TREM E METRO PARA CHEGAR NOS PRINCIPAIS LUGARES DE LONDRES. DEPENDENDO DO VALOR PAGO VALE A PENA. O CAFÉ DA MANHÃ É BOM. NADA DE ESPETACULAR. O BAIRRO TEM BOA INFRAESTRUTURA.

8/10 - Boa

Maria Célia Romano de, São Paulo

Pontos positivos: Limpeza e conforto do quarto
Nice Hotel
Despite being a straight line between East Croydon train station and the Hotel, people who we asked when arriving at the train station did not know its location. We spent 1 hour in a 10-minute journey dragging our bags walking in circles because people could not explain where it was. Nice hotel, clean room, wi-fi internet and breakfast included. Once we arrived there we had no difficulty to visit the main tourist sites of London using public transportation. It is 16 km (10 miles) from Big Ben and Buckingham Palace. Some options of restaurants in the area and express markets. If you are using low cost airlines, a taxi costs 86 pounds(Stansted Airport).

8/10 - Boa

Fernando Mauro, Campinas

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
É a terceira vez que me hospedo lá, gosto muito.
Estava em férias com a família na Europa, é longe do centro, mas é prático.
Resposta de Cherrelle em 18 de jun. de 2015
Dear Fernando Mauro, Thank you for your review. We look forward to welcoming you back to Holiday Inn Express Croydon in the near future. Kind regards, Cherrelle M

8/10 - Boa

Marta, Florianópolis

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótimo hotel
Hotel muito bom! Recepção cortes e solícita, todas as necessidades foram sanadas rápida e educadamente. Café da manhã de bom nível e bem servido até mesmo após o horário de enceramento. O bairro é um pouco afastado do centro, mas o metrô é próximo e de fácil entendimento. Mesmo voltando do centro após a meia noite tanto o metrô como o bairro são muito seguros, cuidado apenas para o horário do último trem para Croydon. Resumindo é uma ótima opção de hospedagem para quem quer fugir das tarifas dos hoteis do centro de Londres e não tem problema de encarar um ótimo serviço de metrô.
Resposta de Cherrelle em 22 de ago. de 2015
Dear Marta, Thank you for writing a review following your recent stay with us at Holiday Inn Express Croydon. The team I appreciate your kinds words in regards to the service and facilities we provided you. We look forward to welcoming you back in the near future. Kind regards, Cherrelle M

8/10 - Boa

Carlos, Rio de Janeiro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente Custo-benefício
Excelente custoXbenefício p/ ficar em Londres! À 10 minutos andando da estação East Croydon, com trem contínuos p/ Vitoria (17 minutos).Quartos limpos, com bom espaço, internet wi-fi funcionando e agradável café da manha. Perto de Outlets, Primemark e boas opções p/ comer.
Resposta de Cherrelle em 8 de ago. de 2015
Dear Carlos, Thank you so much for taking the time to write a review following your recent departure from Holiday Inn Express Croydon. I am delighted to read you found your overall stay to be excellent. We look forward to welcoming you back to Holiday Inn Express Croydon in the near future. Kind regards, Cherrelle M

10/10 - Excelente

Humberto, araraquara

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
indico!!!
excelente o Hotel!!
Resposta de Cherrelle em 30 de mai. de 2015
Dear Humberto, Thank you for your review. We look forward to welcoming you back to Holiday Inn Express Croydon soon. Kind Regards, Cherrelle M

8/10 - Boa

kleber, Rio de Janeiro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel é perfeito apesar de distante do centro
O hotel é fantastico, instalações, equipe, café da manhã ótimo. Contudo, o hotel é um pouco distante do centro, apesar de estar a poucos metros da estação de trem e do tramlink, ele fica dentro da zona 5, o que torna necessario a compra de um passe de transporte mais caro. Mas, adoramos nossa estadia.
Resposta de Cherrelle em 25 de abr. de 2015
Dear kleber, Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Holiday Inn Express in Croydon again very soon. Kind regards Cherrelle M

8/10 - Boa

Jane

Pontos positivos: Comodidades
Clean rooms, good breakfast
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

FLORENTINA

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Martina em 23 de mai. de 2024
Dear Florentina, Thank you for taking the time to write a review on your recent stay. We are glad you enjoyed your stay and was happy with the staff. We hope to welcome you back again in the future. Warm regards,

8/10 - Boa

CARLOS

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lifts
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Martina em 14 de mai. de 2024
Dear Carlos, Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - CROYDON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for your loyalty . Kind regards,

8/10 - Boa

Charlie

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Amazing desk staff, super helpful.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Martina em 25 de abr. de 2024
Dear Charlie, Thank you for taking the time to write a review on your recent stay. We are glad you enjoyed your stay and was happy with the staff. We hope to welcome you back again in the future. Kind regards

10/10 - Excelente

Patricia

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful clean hotel breakfast was fab
Hospedou-se por 1 diária em abr. de 2024
Resposta de Martina em 22 de abr. de 2024
Dear Patricia, Thank you so much for staying with us and sharing your feedback. We are pleased to know you had a positive experience. We hope to welcome you back again in the future. Kind regards,

2/10 - Terrível

Louise

Hospedou-se por 1 diária em jul. de 2023

10/10 - Excelente

george

Viagem com a família
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Πέρασα πάρα πολύ ωραία
Πολύ ωραίο ξενοδοχείο με πολύ καλούς χώρους. Καθαρό και ήσυχο και πολύ φιλικό το προσωπικό για να σε εξυπηρετήσει σε ότι ζητήσεις.
Hospedou-se por 6 diárias em ago. de 2022

2/10 - Terrível

Walter

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Horrible
Only stayed one night out of the seven we were suppose to stay because of Covid 19 The room was a mess ripped mattress on the sofa bed horrible Didn’t make the bed like we asked ahead of time Didn’t give us a refund when we had to go home due to Clovid would not recommend this place to anyone
Hospedou-se por 6 diárias em mar. de 2020

10/10 - Excelente

Muriel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
My prominent memory is friendly staff
The best asset of this hotel is the staff- particularly Nicky who greets everyone at breakfast as though they are her personal guests. Good location for links to central London.
Hospedou-se por 3 diárias em mar. de 2020
Resposta de GSA - Sheetal em 19 de mar. de 2020
Thank you for staying with us and for taking the time to post a review. We always want efficient and a stress less experiences for our guests. We are happy our staff met your expectations. We are happy you enjoyed your stay and we hope to see you soon again. Guest Service Assistant - Sheetal Sheetal Jorai Guest Service Assistant

6/10 - Ok

Viajante verificado

Weekend Stay
It was an ok stay for the weekend, the only thing is that the hotel was on a side street as if deliveries could be made to stores which I did not like and there was not sufficient parking, it was on a first come first serve basis (6 bays). They did have some drilling going on in the hotel which I found quite inappropriate especially if you are a paying guest. overall the staff were very nice and so was the breakfast.
Hospedou-se por 2 diárias em mar. de 2020
Resposta de GSA - Sheetal em 12 de mar. de 2020
Dear, Thank you so much for staying with us and sharing your feedback. We are happy our staff met your expectations. However, we apologize for the inconvenience with the surrounding area. We are glad you enjoyed our breakfast. We always want efficient and a stress less experiences for our guests, but after reading your review and I saw that we have failed to provide and deliver. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for your time and patience. Kind regards, GSA - Sheetal

6/10 - Ok

PK, Edinburgh

Viagem com a família
The staff were lovely, when you could get their attention. Late check in, rang the buzzer but got no ones attention though I could see three staff members. Two watched us (from the reception desk) walk over to the bar but no one came over to serve us a drink (until 10 minutes later when I went and got someone). The next morning called for an extra towel and it took an hour to get (two towels left for three people in a room). Sofa bed un-level; higher in the middle than both ends - comfortable otherwise. Toilet flush needed pumping a few times before I would go.
Hospedou-se por 1 diária em fev. de 2020
Resposta de GSM em 11 de mar. de 2020
Thank you so much for taking the time to write a review on your recent stay. I will investigate this matter personally and will do everything I can to ensure this does not happen again. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Basic hotel - being refurbed!
Hotel was being refurbished - which was not advertised until arrival. First room stank of glue fumes (new carpet). Got moved and the second room was ok. Hotel is very tired and dilapidated. Rooms have basically no soundproofing - I heard literally every word from next door. Breakfast was not great - build a bap, sausage/bacon/scrambled egg/beans were the hot options. No veggie or vegan alternatives for the hot food. Had to ask for soya milk every day. Orange/apple juice machines were always empty. Croissants and baps were hard/dry; but the mini muffins and sliced bread were ok. Not amazing, but not awful. I wouldn’t rush back.
Hospedou-se por 7 diárias em fev. de 2020
Resposta de GSM em 11 de mar. de 2020
Thank you so much for taking the time to write a review on your recent stay. I will investigate this matter personally and will do everything I can to ensure this does not happen again. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

8/10 - Boa

Ronnie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Rummet var inte färdig städat när vi kom fick vänta i 40min
Hospedou-se por 4 diárias em fev. de 2020
Resposta de GSM em 11 de mar. de 2020
Thank you so much for taking the time to write a review on your recent stay. Apologies for the wait for your room. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Conforto do quarto
Kein Business Standart.
Sehr schlechter Geruch auf allen Etagen. Geruch zwischen Biergestank und Marihuana. Keine Steckdose in Bettnähe. Teppich dreckig. Unsichere Gegend. Ruhestörung durch kiffende Nachbarn. Internetstörungen haben uns gezwungen das hotel zu verlassen mit 2 Zimmern auf unterschiedlichen Etagen. Frühstück nicht zu empfehlen.
Hospedou-se por 1 diária em fev. de 2020
Resposta de GSM em 11 de mar. de 2020
Thank you so much for taking the time to write a review on your recent stay. I will investigate this matter personally and will do everything I can to ensure this does not happen again. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Bedding was rather limited and found the room quite cold during the night. Otherwise very good value and would stay here again
Hospedou-se por 1 diária em fev. de 2020
Resposta de GSM em 11 de mar. de 2020
Thank you so much for taking the time to write a review on your recent stay. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

6/10 - Ok

Viajante verificado

Pontos negativos: Serviço e funcionários
Not going to stay here again.
I did not enjoy at all and would not recommend anyone to come and stay here. I had called twice requesting early check in because my flight was landing early so they told me to come at 10:30am but even then i reached at 11:45am and was told that the room is not ready. We waited until 2pm that is when our room was ready even then after booking for a double bed we find that we have been given a twin bed room. We informed the manager and he mentioned that double bed is up on availability which was not mentioned on the site. The staff was rude and not co operative.
Hospedou-se por 2 diárias em fev. de 2020
Resposta de GSM em 11 de mar. de 2020
Thank you so much for taking the time to write a review on your recent stay. I will investigate this matter personally and will do everything I can to ensure this does not happen again. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

8/10 - Boa

Viajante verificado

Hospedou-se por 1 diária em fev. de 2020
Resposta de GSM em 11 de mar. de 2020
Thank you so much for taking the time to write a review on your recent stay. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2020
Resposta de GSM em 11 de mar. de 2020
Thank you so much for taking the time to write a review on your recent stay. We hope to welcome you back again in the future. Kind regards Kasongo Junior Guest Service Manager

8/10 - Boa

Viajante verificado

Hospedou-se por 4 diárias em fev. de 2020
Resposta de GSA - Sheetal em 24 de fev. de 2020
Dear guest, Thank you so much for staying with us and sharing your feedback. We are happy you enjoyed your stay and we hope to see you soon again. GSA - Sheetal

10/10 - Excelente

ROBERT

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2020
Resposta de GSA - Sheetal em 24 de fev. de 2020
Dear Robert, Thank you so much for staying with us and sharing your feedback. We are happy you enjoyed your stay and we hope to see you soon again. GSA - Sheetal

6/10 - Ok

Matthias

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Okay hotel
Stayed there for one night because my plane was cancelled and there was no rooms available near the airport. The hotel is very cheap. Quality and the price of the room match. The employees were polite and very helpful.
Hospedou-se por 1 diária em fev. de 2020
Resposta de Guest Service Manager - Giulia Deriu em 20 de fev. de 2020
Dear Matthias, Thank you so much for staying with us and sharing your feedback. I am happy to read your positive comment and that our hotel has been opportune to your needs. I hope you will be coming back in the future. Kind regards,

10/10 - Excelente

Ilka

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em fev. de 2020
Resposta de Guest Service Manager - Giulia Deriu em 20 de fev. de 2020
Dear Ilka, Thank you so much for staying with us and sharing your feedback. I am pleased to know your stay has been positive. Please do not hesitate to come back! Kind regards,

8/10 - Boa

Argyro

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Rather satisfying stay
Staff excellent, willing and helpful. Comfortable beds, enough space. Rather clean and tidy (only few surfaces high and difficult to reach had dust) Breakfast was disappointing. Minimum quantity, restricted variety, low quality, not enough plates and cutlery (we had to wait to wash the dirty ones). Coffee was excellent and plenty though. Direct access to city center and major train station. Easy transport to central London
Hospedou-se por 4 diárias em fev. de 2020
Resposta de Guest Service Manager - Giulia Deriu em 20 de fev. de 2020
Dear Argyro, Thank you so much for staying with us and sharing your feedback. I am pleased to know you had a positive experience and that our team met your expectations. However, I would like to apologize if the breakfast was not up to your standards. Kind regards,

4/10 - Insatisfatória

Tajinder

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Poor
Lobby and corridors stunk of weed and was very uncomfortable
Hospedou-se por 1 diária em fev. de 2020
Resposta de GSA - Sheetal em 7 de fev. de 2020
Dear Guest Thank you for staying with us and for taking the time to post a review. We always want efficient and a stress less experiences for our guests, but after reading your review and i saw that we have failed to provide and deliver. I will investigate this matter personally and will do everything I can to ensure this does not happen again. Again, thank you for your time and patience. Kind regards Guest Service Assistant - Sheetal

10/10 - Excelente

Martin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good
Very good
Hospedou-se por 1 diária em jan. de 2020
Resposta de Jessica Morais em 27 de jan. de 2020
Dear Martin, Thank you so much for staying with us and sharing your feedback. We are happy to know you had a positive experience. GSA - Jessica Morais

4/10 - Insatisfatória

Shyrell

Viagem em grupo
Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza
Not a good stay!
The only good thing about the hotel was the staff. On my first day, it took me over an hour to find the car park because it was not located anywhere next to the hotel. I also wasn’t aware that I would have to pay for parking separately which ended up being about £16 in total. When I got to the room it was cold and I had to request an electric heater. On day two, my friends and I went down for breakfast and as I went to spread my bread I realised it was mouldy which the staff on duty didn’t seem too bothered about. When going out of the hotel, there was a lot of rubbish dumped by the bins and it looked extremely dirty. The vending machine inside the hotel stated that everything in the machine was £1 but when I selected something it was £2.50 per item. Despite this, some of the staff were very friendly and welcoming.
Just outside the hotel
Just outside the hotel.
Hospedou-se por 2 diárias em jan. de 2020
Resposta de Jessica Morais em 27 de jan. de 2020
Dear Shyrell, Thank you for staying with us and for taking the time to post a review. We would like to sincerely apologise for the issues you have encountered in your stay. We always strive for an efficient and stress less for our guests,rest assured we will investigate this matter further to ensure this does not happen again. Again, thank you for your time and patience. Kind regards. Guest Service Assistant - Jessica Morais

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2020
Resposta de Jessica Morais em 27 de jan. de 2020
Dear Guest, Thank you so much for staying with us and sharing your feedback. We are happy to know you had a positive experience. GSM - Jessica Morais

6/10 - Ok

Khim Sim

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
It needs to be brought up to dae
Maintenance was not efficent. First room we were given - TV and heating was down. Second room the only chair in room was dirty and ripped. Hot water was not consistent. Breakfast was adequate.
Hospedou-se por 1 diária em jan. de 2020
Resposta de Jessica Morais em 27 de jan. de 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - CROYDON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for your loyalty .Guest Service Assistant- Jessica Morais

6/10 - Ok

Adrian

Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2020
Resposta de GSA - Sheetal em 13 de jan. de 2020
Thank you for staying with us and for taking the time to post a review. We always want efficient and a stress less experiences for our guests. We hope that you will give us the opportunity to serve you again in the future. GSA - Sheetal

8/10 - Boa

Kristine

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Cold
It was cold ni heating in sight to out on either
Hospedou-se por 1 diária em dez.. de 2019
Resposta de GSA-Maryam em 12 de jan. de 2020
Dear Sir/ Madam , Thank you so much for booking with us and taking the time out to write us a review. We shall investigate this matter and our apologies again and we hope that you enjoyed the rest of your experience at our hotel. Hope to see you again, best wishes! Kind Regards Maryam

6/10 - Ok

Siham

Viagem com a família
Ne pas recommander
On a réservé deux chambres communicantes. On se retrouves 2 nuits séparées car soit disant y en avais pas ( reservation faites 2 mois a l avance) Propreté se laisse désirer. Le petit dejeuner pas de choix et pas assez de place. Enfin maivaise expérience pour nous. Je ke le recommande pas
Hospedou-se por 6 diárias em dez. de 2019
Resposta de GSA - Maryam em 12 de jan. de 2020
Dear Sir/ Madam , Thank you so much for booking with us and taking the time out to write us a review. We shall investigate this matter personally and our apologies again and hopefully this won't deter you from staying with us again. Hope to see you again, best wishes! Kind Regards Maryam

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 6 diárias em dez. de 2019
Resposta de GSA- Maryam em 12 de jan. de 2020
Dear Sir/ Madam , Thank you so much for booking with us and taking the time out to write us a review. We hope you enjoyed your experience at our hotel. Hope to see you again, best wishes! Kind Regards Maryam

8/10 - Boa

Marc

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Aanrader
Locatie weliswaar beetje achteraf, echter prijs/kwaliteit en service een prima hotel
Hospedou-se por 7 diárias em dez. de 2019
Resposta de GSA Maryam em 12 de jan. de 2020
Dear Sir/ Madam , Thank you so much for booking with us and taking the time out to write us a review.I'm glad you enjoyed your experience at our hotel. Hope to see you again, best wishes! Kind Regards Maryam

8/10 - Boa

Fahim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Good family hotel
I booked One room for 3 adults with one bed and one sofa bed but turned out that room was not going to accommodate more than two adults. I then asked for additional room for the third adult which they provided Very quickly at a good rate on the same floor . All hotel staff was very friendly. We felt very at home there.
Hospedou-se por 7 diárias em dez. de 2019
Resposta de GSM - Giulia Deriu em 7 de jan. de 2020
Dear Fahim, Thank you for staying with us and sharing your feedback. We are pleased to know you had a positive experience. We aim to make our guests feel comfortable and create a familiar atmosphere, while away from home. Glad it all got sorted quickly.

4/10 - Insatisfatória

Deangelo

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stayed there 4 nights didn’t change the sheets until the last night. First day didn’t clean the room. Tried to blame me for carpet stains I didn’t do.
Hospedou-se por 4 diárias em jan. de 2020
Resposta de GSM - Giulia Deriu em 7 de jan. de 2020
Dear Deangelo, Thank you for staying with us and sharing your feedback. We are sorry to hear about your experience and we will have a look into it with the housekeeping team.

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2019
Resposta de GSM - Giulia Deriu em 7 de jan. de 2020
Dear Guest, Thank you for staying with us and sharing your feedback. We hope you had a nice stay.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Gestion du petit-déjeuner mal gérée au vu des lieux (pas assez de tables et sièges) et de l'équipement (manque de couverts, assiettes, bols, tasses).
Hospedou-se por 7 diárias em dez. de 2019
Resposta de GSM - Giulia Deriu em 7 de jan. de 2020
Dear Guest, Thank you for staying with us and sharing your feedback. We are very sorry breakfast was busy and there have been few items missing. However, we hope you still had a good night sleep.