Vista do quarto

Avaliações de Good Hotel London

4 out of 5
Good Hotel London
Royal Victoria Dock, Western Gateway, Royal Docks, London, England

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 475 de 1000 avaliações" "
Nota 8 - Boa. 324 de 1000 avaliações" "
Nota 6 - Ok. 111 de 1000 avaliações" "
Nota 4 - Insatisfatória. 49 de 1000 avaliações" "
Nota 2 - Terrível. 41 de 1000 avaliações" "

8,6/10

Limpeza

9,0/10

Serviço e funcionários

8,0/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Morgana

Hospedou-se por 3 diárias em ago. de 2023
Resposta de Good Hotel London em 23 de ago. de 2023
Hi Morgana Thank you for scoring us a 10 out of 10, we really appreciate this feedback and look forward to welcoming you back.Best regards Kevin

8/10 - Boa

Bruna

Hospedou-se por 1 diária em jun. de 2022
Resposta de Good Hotel London em 11 de jul. de 2022
Hi Bruna Thank you for your rating, we hope to welcome you back one day and turn that 8 into a 10. Kind regards Kevin

8/10 - Boa

Lúcio

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Boa localização; hotel bonito; quarto pequeno.
Hotel bonito e criativo. O fato de ser flutuante é legal, trata-se de um algo a mais. Todavia, achamos o quarto muito pequeno, assim como o banheiro. Se você tiver mala grande, a experiência poderá ser desagradável. A localização é muito boa (pertinho do teleférico Emirates).
Hospedou-se por 3 diárias em jan. de 2020
Resposta de The Good Crew em 16 de fev. de 2020
Dear Lúcio, Thank you for staying with us and leaving a review. We are glad that you enjoyed yourself and wanted to let you know that we offer larger Corner Rooms that you might find more comfortable. See you again soon!

8/10 - Boa

Miguel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2019
Resposta de Liban em 21 de out. de 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - Excelente

Kathleen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to cable car and Victoria line.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Julius em 30 de abr. de 2024
Hi Kathleen,Thank you for taking the time to leave a fantastic review following your stay. We're glad to hear that the location was convenient for your stay. Your feedback is truly appreaciated. We do hope to welcome you again in the near future.Kind regardsGood crew

8/10 - Boa

Laura

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff were lovely! Polite, friendly, informative. The rooms are small! For friends sharing there is no privacy, at all! The toilet and shower area are very small and are behind a frosted glass door that does not shut completely so be prepared to hear and smell everything, as no windows or extractor fans!!!! It also takes a while to work out how to flush the toilet! There is a little silver flat disc the size of a 5p on the wall that you would never in a million years expect to be the flush! It was fine for us as we didn’t spend a lot of time in the room other than to sleep. No TVs which is not a bad thing. There was only one plug for hairdryer/ straightener and there are no mirrors in reaching distance. The plug in the window sill I couldn’t use as it was the wrong way round for for any chargers to be able to fit in the space between the plug and surface ( if you know what I mean!?) if your charger comes out of the top of your plug it’s fine!! No wardrobes and very limited storage and walls are very thin. We didn’t have breakfast there as we thought £18 was way overpriced! But we would return due to the staff and location but only as single occupancy rooms as they are not big enough for 2 people!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Julius em 30 de abr. de 2024
Hi Laura,Thank you for sharing your feedback following your stay. We're glad to hear that you found our staff friendly, polite, and informative. Your positive comments are truly appreciated. We apologize for any inconveniences caused by the room size and layout of our accommodations. We understand your concerns about the bathroom privacy and will review this aspect for improvement. Regarding our toilet flush mechanisms, we apologize for any initial difficulty. We strive to ensure all aspects of our accommodations are user-friendly. While you chose not to have breakfast with us, we understand that preferences vary and strive to accommodate everyone's spending preferences. Your feedback is valuable to us as it helps us identify areas for improvement and improve our services. We hope to have another opportunity to welcome you back in the near future for an even better experience.Kind regardsGood crew

10/10 - Excelente

Kirsty

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing access to the O2 with the cable carts right next door. Lovely and quiet
Hospedou-se por 1 diária em abr. de 2024
Resposta de Claudia Fortes em 28 de abr. de 2024
Thank you so much for taking the time to post a review, Kirsty!We are happy to hear you enjoyed your stay with us.We work hard to give our guests the finest experience possible, so your comments are gratifying.We'd love to welcome you back soon, so don't be a stranger. Thanks again.

10/10 - Excelente

Jessie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was a lovely hotel to stay at. Perfect for its purpose
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Service Ambassador em 28 de abr. de 2024
Hi Jessie Thank you for taking the time to leave a review. We are so pleased you had a brilliant stay here at The Good Hotel. We hope to welcome you back soon.

10/10 - Excelente

Elliot

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff were very friendly and helpful. The room was lovely and clean.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de jessica em 28 de abr. de 2024
Hi Elliot,Thank you for taking the time to leave a review. We are very delighted that you had a fantastic stay! We look forward to welcoming you back The Good Crew

10/10 - Excelente

Mikayla

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was very friendly apon arrival, the room was nice and tidy and clean.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Julius em 29 de abr. de 2024
Hi Mikayla,Thank you for your recent stay with us at The Good Hotel London and giving us a perfect score. We're glad to hear that our dedicated staff were very friendly throughout your stay and that you found our rooms nice, tidy and clean. We aim to provide our guests with the best possible experience, and we're thrilled that we've met your expectations. We look forward to greeting you again in the near future.Kind regardsGood crew

10/10 - Excelente

NEIL

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were fantastic and rooms perfect for an overnight stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de Julius. em 26 de abr. de 2024
Hi Neil, thank you for choosing to stay with us at The Good Hotel London and leaving us a lovely review. We're pleased to hear that you've enjoyed your stay, especially with our fantastic staff and the rooms being convenient for your stay. We hope to welcome you back again in the near future. Kind regards, Julius.

10/10 - Excelente

Julie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely hotel right on the docks plenty of places to eat and the cable car to the o2 was brilliant and not expensive
Hospedou-se por 1 diária em abr. de 2024
Resposta de Julius em 26 de abr. de 2024
Hi Julie, Thank you for your recent stay with us at The Good Hotel London and for leaving us a fantastic review. We're glad to hear that you've enjoyed your stay, especially with the location and prices being convenient for your stay. We hope to welcome you again in the near future. Kind regards, Good crew

8/10 - Boa

Alan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Julius em 29 de abr. de 2024
Hi Alan,Thank you for your recent stay with us at The Good Hotel London and leaving a fantastic review. We're pleased to hear that you've enjoyed your overall stay. If there are any details you'd like to discuss or areas to improve on, feel free to reach out to us. We value your feedback and we aim to enhance our guest's experiences. We hope to welcome you again for an even better experience in the future.Kind regardsGood crew

10/10 - Excelente

Alexandra

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
One Night in London Wir waren anlässlich eines Events für eine Übernachtung in der Stadt und haben ein Expedia-Paket Flug/Hotel gebucht. Das Hotel liegt gut erreichbar an den Öffentlichen, selbst von Heathrow aus ohne Umsteigen mit der Elisabeth-Line wunderbar zu erreichen. Die Ausstattung ist sehr modern und minimalistisch (kein TV/kein klassischer Schrank im Raum), Zimmer und Bad UK-typisch winzig aber alles da was man braucht: Euro-Steckdose, Föhn, Duschgel, Ohrstöpsel, Wasserkocher, gemütliches Bett mit bequemen Kissen, großer Ganzkörperspiegel. Frühstück haben wir nicht gebucht. Die Bar können wir nicht bewerten, da diese bereits geschlossen hatte, als wir aus dem Stadion gekommen sind. Positiv: Zentral zur Underground, modern, wirklich schönes Hotel mit toller Wasserlage, Check in/out unkompliziert und vorweg online möglich, 24-h Market direkt gegenüber, eine Art "Marktplace" mit kleinen Buden mit veganen Produkten ebenfalls direkt vor der Tür. Nicht optimal: Das Zimmerfenster ist nicht zu öffnen (Frischluft also nur über "Lochung im oberen Rahmenbereich" möglich), Roomsharing nicht ratsam wenn man kein Paar ist oder sich nicht kennt und mag (WC Tür nicht schließbar), für die Nutzung des Bades sollte man nicht zu füllig sein und keinesfalls einen "Bierbauch" tragen, könnte eng auf dem WC werden ;-) Wir waren jedenfalls absolut zufrieden, buchen sicher wieder, wenn wir erneut in der Stadt sind und empfehlen das Good Hotel definitiv weiter!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Author em 25 de abr. de 2024
Hi Alexandra, Thank you for your glowing review and perfect ratings! We're thrilled to hear that you had such a wonderful experience with us, and we appreciate your recognition of our efforts in service, cleanliness, amenities, condition, and eco-friendliness. Your satisfaction means the world to us, and we can't wait to welcome you back soon! Best regards, M. Ferreira and the Good Crew #SleepGoodDoGood

10/10 - Excelente

Alison

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A different place to stay in London, on a re-claimed boat with profits going to a worthwhile cause. Staff were friendly. The rooms are compact but have everything you need and comfortable. Tea/coffee tray, shampoo/shower gel. Next to the cable car, 10 mins walk to the underground. Plenty of food options on the doorstep.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Kieran em 22 de abr. de 2024
Dear Alison,Thank you for leaving such a lovely review. We are delighted that you experienced friendly customer service. We are also very pleased that you were satisfied with the amenities in the room and that the location of the hotel was convenient for you as well. Thank you for choosing to stay at the Good Hotel, we do look forward to welcoming you back in the future. Kind Regards, Good Crew

8/10 - Boa

Kayshan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Julius em 26 de abr. de 2024
Dear Kayashan, Thank you for staying at the Good Hotel for your stay and for taking the time to leave such a lovely review. We do hope to welcome you back to the Good Hotel in the future. Kind Regards, Good Crew

10/10 - Excelente

Sam

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really happy. Lovely breakfast. Lovely room. Good shower. Think they could make it clearer when you book they don’t have a telly in the rooms. However the manager kindly loaned us an iPad and upgraded our room. Very good service and 2 very happy customers. Thank you
Hospedou-se por 1 diária em abr. de 2024
Resposta de Paul em 21 de abr. de 2024
"Thank you so much for your kind words! It was an absolute pleasure to have you as our guest. Your happiness and satisfaction are what we strive for, and knowing that we achieved that goal fills us with joy. We can't wait to welcome you back again soon!"

8/10 - Boa

Catherine

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Convenient for the O2 Room was a bit small
Hospedou-se por 1 diária em abr. de 2024
Resposta de Kieran em 21 de abr. de 2024
Hi Catherine,Thank you for choosing the Good Hotel for your stay and for taking the time to share your recent experience with us. We are really happy to hear that the location of the hotel was convenient for you. We do apologise that you were not satisfied with the size of the room. We will forward this feedback to the appropriate deparment. We do offer four rooms called the Best Room with a Waterview. These rooms are 30 sq.m and they have a beautiful view of the water as well. Perhaps this would be of interest. We do hope to welcome you back to the Good Hotel in the future.Kind Regards, Good Crew

10/10 - Excelente

Ann

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We always stay here when we are visiting the 02 as we can get the cable carts across. The hotel is clean and rooms and facilities are good. The staff are friendly and check in is always so quick. We have already rebooked to stay in a weeks time.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Kieran em 17 de abr. de 2024
Hi Ann, firstly we would like to thank you for choosing the Good Hotel for your stay again! We would also like to thank you for your lovely review. We are delighted that you were satisfied with the cleanliness of the hotel and room. We are also really happy to hear that you found our staff to be friendly and efficient. Thank you for booking with us again, we look forward to welcoming you back to the Good Hotel. Kind Regards, Good Crew

10/10 - Excelente

Alicia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing stay! Stayed for one night 13/04/24, greeted by lovely, friendly staff with specific mention to Paul at the reception desk that made us feel extra special - thank you so much! Super helpful and kind, free upgrades and goodies given without request after hearing we were visiting for my partners birthday. Gorgeous location right on the water overlooking the O2 and the cable cars. Easy access to public transport just a couple minutes walk from local DLR station with a Tesco extra opposite and local restaurants cafes. Couldn’t fault it, left feeling well rested and very appreciative. Also would like to mention the ethos and story behind this hotel is worth the stay alone. Definitely worth booking!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Julius em 13 de abr. de 2024
Hi Alicia,Thank you for your recent stay with us at The Good Hotel, and leaving us a fantastic review. We're pleased to hear that our staff had made your stay extra special, and that our location was convenient for your plans. We truly appreciate your positive feedback, and we hope to welcome you again in the near future. Kind regardsGood Crew

10/10 - Excelente

Kate

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Kieran em 8 de abr. de 2024
Hi Kate, thank you for staying at the Good Hotel and for leaving such a lovely review. We are delighted to hear that you enjoyed your stay with us. We do hope to welcome back to the Good Hotel in the future.Kind Regards, Good Crew

10/10 - Excelente

Chris

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Excellent
Hospedou-se por 1 diária em abr. de 2024
Resposta de Kieran em 4 de abr. de 2024
Hi Chris, firstly we would like to thank you for staying at the Good Hotel. We would also like to thank you for leaving such a positive review. We are delighted to hear that you enjoyed your stay with us. We hope you have a lovely day and hope to welcome you back to the Good Hotel. Kind Regards, Good Crew

10/10 - Excelente

Elizabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good, somewhere clean & cheap to stay, 5 mins walk to train station
Hospedou-se por 1 diária em mar. de 2024
Resposta de Kieran em 1 de abr. de 2024
Hi Elizabeth, thank you for choosing the Good Hotel for your stay and for writing such a positive review. We are delighted that you were satisfied with the price and cleanliness of the hotel. We look forward to welcoming you again in the future. Kind Regards, Good Crew

10/10 - Excelente

Matteo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Marcelo em 30 de mar. de 2024
Dear Matteo,Thank you so much for your fantastic review! We truly appreciate your glowing feedback and are thrilled to hear that you had a wonderful experience with us. Your perfect score means a lot to our team, and we're delighted that we could meet your expectations.We look forward to welcoming you back again soon for another exceptional stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,M. Ferreira and the Good Crew

10/10 - Excelente

Susan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Julius em 26 de mar. de 2024
Dear Susan,Thank you for sharing your experience of The Good Hotel London and for awarding us top scores. We are delighted to hear that you had a great and an enjoyable stay with us. We can't wait to welcome you back again at the Good Hotel London. Kind regardsjulius

10/10 - Excelente

Paul

Viagem em grupo
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Definitely stay again, staff were excellent,, extremely helpful and friendly
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ibrahim em 25 de mar. de 2024
Dear Paul, Thank you for your kind words and for awarding us an excellent score. We trust you enjoyed your time with us at The Good Hotel London, and we look forward to welcoming you back in the near future.Best wishes,Ibrahim and The Good Crew#SleepGoodDoGood

8/10 - Boa

Jayne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good value nice and accessible would book again… just a shame the cable cars weren’t available to use as they were being serviced.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ibrahim em 25 de mar. de 2024
Dear Jayne,Thank you for taking the time to review The Good Hotel London. We are delighted to hear that you had a great time staying with us. We are sorry to hear that you were unable to use the cable cars for your plans due to their technical issue, hopefully next time you will be able to use them ! We can't wait to welcome you back again in the near future. Best wishes,Ibrahim and The Good Crew#SleepGoodDoGood

10/10 - Excelente

Atsuko

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was clean, quiet and safe. Breakfast was delicious. The living room was very comfortable.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Julius em 18 de mar. de 2024
Hi Atsuko,Thank you for choosing to stay with us and leaving a wonderful review. We are glad to hear that you enjoyed your stay, especially with our rooms and breakfast. Your positive comments are truly appreciated, and we look forward to greeting you again in the near future.Kind regardsJulius

10/10 - Excelente

Rosan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The food was really good, the staff very friendly. Overall very satisfied with our oick for this hotel. Thanks!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Elle em 18 de mar. de 2024
Hi Rosan,Thank you for taking the time to share some feedback,We are pleased to hear you had a good stay.We look forward to welcoming you soon.Kind regards,Elle

10/10 - Excelente

Kosaku

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Julius em 19 de mar. de 2024
Hi Kosaku,Thank you for visiting us at The Good Hotel and leaving a fantastic rating. We're glad to hear that you have enjoyed your recent stay with us. Your feedback is valuable. We hope to welcome you again in the near future.Kind regardsJulius

8/10 - Boa

Wendy

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Julius em 7 de abr. de 2024
Hi Wendy, Thank you for your recent stay at the Good Hotel and leaving a positive review. We are glad to hear that you have enjoyed your stay with us. We hope you have a lovely day and hope to welcome you again in the near future. Kind Regards, Good Crew

10/10 - Excelente

Juliet

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Marcelo em 30 de mar. de 2024
Hi Juliet,Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us and that you rated us a perfect 5 out of 5. Your feedback means a lot to us, and we're delighted that we were able to meet your expectations.We hope to have the pleasure of welcoming you back in the future for another excellent stay.Warm regards,M. Ferreira and the Good Crew

6/10 - Ok

Megan

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Lovely hotel and great ethics. We didn’t realise till we got back after an event at the o2 that our room door hadn’t locked and when we tried to lock it it wouldn’t even the next day for breakfast it wouldn’t lock.
Resposta de Ibrahim em 11 de mar. de 2024
Dear Megan, Thank you for sharing your experience. Your feedback with regards to the door lock is important to us. Ensuring the safety and security of our guests is our utmost priority, we'll immediately look into this and rectify the issue with the room door to prevent any recurrence. We are glad to hear that you had a great stay with us overall. Kind regards,Ibrahim and The Good Crew#SleepGoodDoGood

8/10 - Boa

Wendy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quirky "floating on the river" hotel; clean, modern and in great condition; reception & dining area welcoming and relaxed. Will definitely stay again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Julius em 11 de mar. de 2024
Dear Wendy,Thank you for your feedback. We're glad that you've enjoyed your recent stay with us. Our team goes above and beyond to ensure our guests have the best possible experience. We hope to welcome you back in the near future.Kind regards,Julius

10/10 - Excelente

Maria

Hospedou-se por 1 diária em mar. de 2024
Resposta de Anass em 26 de mar. de 2024
Hi Maria, Thank you for leaving us a fantastic review. We're glad to hear that you've enjoyed your recent stay with us, and we truly appreciate your perfect score. We hope to welcome you again in the future. Kind regardsAnass

6/10 - Ok

Pippa

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Julius em 7 de mar. de 2024
Hi Pippa, Thank you for your feedback. We're pleased you enjoyed your stay overall. We do apologise for any inconveniences you've had during your stay. Your feedback is important for us, as it will help us improve our services. We hope to welcome you again soon. Kind Regards, Julius

6/10 - Ok

Jiyong

Pontos positivos: Serviço e funcionários
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Julius em 6 de mar. de 2024
Hi Jiyong, Thank you for sharing your feedback. We're pleased you enjoyed your stay overall. We do apologise for any inconveniences you've had during your stay and we will always welcome your suggestions for improvement. We hope to welcome you again in the near future. Kind Regards, Julius

10/10 - Excelente

Gordon

Hospedou-se por 1 diária em mar. de 2024
Resposta de Ibrahim em 25 de mar. de 2024
Dear Gordon,Thank you for awarding us the topset scores. We are very pleased to hear that you enjoyed your stay with us. It was a pleasure having you on board and we all look forward to welcoming you back soon.Best wishes,Ibrahim and The Good Crew#SleepGoodDoGood

6/10 - Ok

Emily

Viagem com família e crianças pequenas
Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ibrahim em 29 de fev. de 2024
Hi Emily,Thank you for your feedback. We're pleased you enjoyed your stay. We're sorry for any shortcomings and we will definitely welcome your suggestions to ensure a perfect experience next time.Kind Regards,IbrahimGood Hotel London

2/10 - Terrível

Sheraz

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Marcelo em 26 de fev. de 2024
Dear Sheraz Hussain,We appreciate your feedback and are genuinely sorry to learn that your experience did not meet your expectations. We value your input and would like to understand more about your specific concerns to address them effectively.Could you please provide additional details or contact us directly at marcelo.ferreira@goodhotel.co? Your insights are crucial, and we are committed to improving our services based on your feedback.Thank you for bringing this to our attention.Best regards,M.Ferreira

2/10 - Terrível

ike

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The rooms are absolutely tiny. More like prison cells. Very grubby. Marks on walls, wallpaper coming away from walls. Dusty and dirty. There are no tv’s in the rooms. This hotel is on a boat. Early check in is £20 which is a rip off.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Julius em 22 de fev. de 2024
Hi Ike, thank you for your feedback. we would like to assure you that we take our complaints very seriously. Firstly we would like to apologize for the room size. Our rooms sit at 13 square meters which are on the smaller end of the spectrum. We do offer our Corner Waterview rooms with 30 sq. meters that I believe you would enjoy. Secondly, we do apologize for the cleanliness of the rooms. This issue has been forwarded to the appropriate department, and it will be handled quickly and effectively to ensure that it doesn't happen again. As a token of our apology, we are happy to upgrade your stay when you book with us next time. Kind regards, Julius.

10/10 - Excelente

Rebecca

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The view was amazing. Worth it. One thing is the frame of a little girl on th wall in the bedroom. I feel it's not fit in with theme. I had to cover it.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Julius em 20 de fev. de 2024
Hi Rebecca. Thank you for taking the time to leave your review and for the perfect 5/5 score. We're glad to hear that you've enjoyed your stay with us and the view from your room. The portraits in each rooms represents the underprivileged kids in Guatemala that we are helping. We look forward to hosting you again. Kind Regards, Julius

10/10 - Excelente

Velma

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Welcoming staff excellent property very clean
Hospedou-se por 1 diária em fev. de 2024
Resposta de Julius em 20 de fev. de 2024
Hi Velma, Thank you for taking the time to share some feedback, We are glad to see you enjoyed your stay here with us at The Good Hotel London. We look forward to hosting you in the near future. Kind regards, Julius

10/10 - Excelente

Nia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 1 diária em fev. de 2024
Resposta de Julius em 20 de fev. de 2024
Hi Nia, Thank you for taking the time to share some feedback, We are glad to see you enjoyed your stay here with us at The Good Hotel London. We look forward to hosting you in the near future. Kind regards, Julius

10/10 - Excelente

Jo

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff at the Good hotel were amongst the nicest and most amenable I have ever come across. They were absolutely ADORABLE! The night staff washed their hands before getting us some cutlery we asked to borrow when we came back late from a concert. From check in to check out we felt like they cared. The room was great value, the bed comfortable, the room a decent size for London and had everything we needed. Would recommend
Hospedou-se por 1 diária em jan. de 2024
Resposta de Julius em 7 de fev. de 2024
Hi Jo. Thank you for taking the time to leave your review and for the perfect 5/5 score. We're glad to hear that you've enjoyed your stay with us and & we look forward to seeing you again soon. Kind Regards, Julius

10/10 - Excelente

Alison

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The hotel staff were amazing very last minute but they made it very enjoyable I believe they are called ibrahim and keiron, absolutely amazing staff
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Soraya em 30 de jan. de 2024
Hi Alison. Thank you for taking the time to leave your review and for the 10 out of 10 score. We enjoyed having you on board & look forward to seeing you again soon. Kind Regards, Soraya Good Hotel team

10/10 - Excelente

Olly

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely place
What an amazing hotel. Peaceful tranquil area, friendly staff, spotless rooms. Only fault is that the double room was 2 single beds pulled together so came sort through the night and felt like we were falling down the gap. No big deal though.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Paul em 29 de jan. de 2024
I want to start by expressing my gratitude for your thoughtful comments. This is really significant to our team. In order to ensure that we can make your stay even more spectacular, we hope to see you again.Sincerely, Paul

2/10 - Terrível

Gurmukh

Viagem de negócios
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Ibrahim em 28 de jan. de 2024
Hi Gurmukh, We're sorry to hear about your experience. Your feedback is important to us, and we'll work to improve based on your review. Additionally, could you please get in touch and let us know about your suggestion. Kind Regards, Ibrahim Good Hotel London

10/10 - Excelente

Victor

Hospedou-se por 1 diária em out. de 2023
Resposta de Julius em 27 de jan. de 2024
Hi Victor, Thank you for taking the time to share some feedback,We are glad to see you enjoyed your stay here with us at The Good Hotel London.We look forward to hosting you in the near future. Kind regards,Julius

10/10 - Excelente

Esmeralda

Hospedou-se por 3 diárias em dez. de 2023
Resposta de elle em 14 de jan. de 2024
Hi Esmerelda,Thank you for taking the time to rate our services,We look forward to hosting you in the near future.Kind regards,Elle