4/10 - Insatisfatória
Golriz J.
9 de jul. de 2025
Pontos negativos: Limpeza
Booked 2 bathroom unit and only got 1 bathroom
Received check in information only 1 hour before check-in, no idea of exact location prior. Arrived in London in the morning but unable to drop off luggage until check in at 3 pm, host only comunicated via VRBO app and had to wait a long time in the area in hot weather to see if we could leave our bags.We booked a 2 bed/2bath apartment for 6 people but unit only had 1 bathroom which was inconvenient for 6 people. I notified the host but he didn't do anything and said the other unit toilet was clogged. Overall clean but several sheets stained, cigarette burns on couch, and did not have enough towels for 6 people.Stove wasn't working, it took host 2 days to fix it and we had to stay in the unit for repair to come which was also inconvenient. Shower head also wouldn't stay and host sent someone to fix. Kitchen doesn't have basics like a cutting board. There is soap in the bathroom but no shower toiletries. The only really good thing about the property was it's location between Edgeware Rd and Marble Arch. We requested compensation however host denied
Golriz J.
Hospedou-se por 6 diárias em jun. de 2025