Piscina externa, espreguiçadeiras

Avaliações de SenS Suites Livermore, SureStay Collection by Best Western

2.5 out of 5

Avaliações

8,6

Excelente

Nota 10 - Excelente. 79 de 128 avaliações" "
Nota 8 - Boa. 23 de 128 avaliações" "
Nota 6 - Ok. 12 de 128 avaliações" "
Nota 4 - Insatisfatória. 6 de 128 avaliações" "
Nota 2 - Terrível. 8 de 128 avaliações" "

8,8/10

Limpeza

9,2/10

Serviço e funcionários

8,8/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Tanya, Pleasanton

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cleaniness
Hospedou-se por 28 diárias em mar. de 2024
Resposta de Nicole Ambrose, AGM em 19 de abr. de 2024
Thank you for your review! We're glad you're having a great stay with us!

8/10 - Boa

Elfego

Hospedou-se por 1 diária em jan. de 2024
Resposta de Nicole Ambrose, AGM em 22 de mar. de 2024
Thank you for staying with us and providing your feedback. We hope to see you again soon!

10/10 - Excelente

Joaquin

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place
Hospedou-se por 1 diária em jan. de 2024
Resposta de Nicole Ambrose, AGM em 10 de mar. de 2024
Thank you for staying with us!

10/10 - Excelente

Anna

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Stay vacation
Nicole was amazing and so was Daniel at the front desk. Their customer service was on point much appreciated.
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Rebecca

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Nicole Ambrose, AGM em 18 de dez. de 2023
Thank you for staying with us!

10/10 - Excelente

Rebecca

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Nicole Ambrose, AGM em 18 de dez. de 2023
Thank you for staying with us!

6/10 - Ok

David

Pontos positivos: Limpeza e serviço e funcionários
Wonderful staff, awful Internet.
Generally, we enjoyed our stay. The hotel is right off the highway, and easy to get to. The staff was wonderful, informative, and helpful at all times. The hotel is also very dated. The toilet in our room in Bldg #4 took nearly five minutes to flush and fill. Directions for long distance calls are still on the telephone. But most importantly to us, the Internet connection for this room was atrocious. Using SpeedTest, i never saw anything over 10Mbs. Ten. It’s why the digital television stations constantly drop to black. No bandwidth. Yikes, SenS, this is the area of the Silicon Valley! Upgrade! It took 20 minutes to download a movie!
Hospedou-se por 7 diárias em nov.. de 2023
Resposta de Nicole Ambrose, AGM em 18 de dez. de 2023
Thank you for staying with us and for providing your feedback so we can improve our services here.

2/10 - Terrível

Jason

Viagem de negócios
Pontos negativos: Limpeza
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Nicole Ambrose, AGM em 15 de nov. de 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - Insatisfatória

Dilpreet

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
We discovered cockroach on the wall from the heat filter. And the room we in had blood stains on the carpet. It's nice location but they need to upgrade everything. Sofas were old. Customer service was good.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Nicole Ambrose, AGM em 7 de nov. de 2023
Thank you for staying with us and for taking the time to review your stay. I'm very sorry to hear about the issues you encountered in your room, but appreciate you bringing them to our attention so we can address the stains and pest control issues. I'm glad to hear our staff provided you with outstanding service and I hope we can have another opportunity to provide you with an exceptional stay the next time you travel to Livermore. Thank you.

10/10 - Excelente

Neal

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
If you're looking for a reasonably priced All Suite Hotel then SenS is the place for you. My wife and I have stayed there twice and each time everyone treated us outstanding.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Nicole Ambrose, AGM em 2 de nov. de 2023
Thank you for staying with us again! We look forward to seeing you again on your next trip!

6/10 - Ok

Ronald

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
Getting a bit dated
This is an older property and frankly, seems to be a bit behind on maintenance. We had to have our key cards re-issued three times and our TV fixed twice. Still, several channels had no sound and several more had "snowy" pictures or would disappear and say "no signal". The A/C also had to be repaired. Also, T]the bed was hard (as others have noted). The staff were friendly and helpful and the breakfast was fine as such breakfasts go. The location is quite convenient too.
Hospedou-se por 7 diárias em out. de 2023
Resposta de Nicole Ambrose, AGM em 16 de out. de 2023
Thank you for staying with us during your recent trip to Livermore. We're very sorry for the issues you experienced with the door lock, tv, and AC. Thank you for your feedback so we can make those needed improvements to ensure you and other guests have a great stay. We hope to have another opportunity to provide you with one in the future!

8/10 - Boa

Eduardo

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I would definitely stay here again.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Nicole Ambrose, AGM em 4 de out. de 2023
Thank you for staying with us and for providing your positive feedback! We look forward to welcoming you back on your next trip to Livermore.

10/10 - Excelente

SONIA

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Customer services was excellent.
Hospedou-se por 1 diária em set. de 2023
Resposta de Nicole Ambrose, AGM em 4 de out. de 2023
Thank you for staying with us! I'm thrilled to hear that our team provided you with outstanding customer service during your trip, and we look forward to seeing you again soon!

10/10 - Excelente

Samuel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff are really friendly and the fact that u could bbq and swimming amd they have the yacuzzi
Hospedou-se por 1 diária em set. de 2023
Resposta de Nicole Ambrose, AGM em 22 de set. de 2023
Thank you for staying with us and for reviewing your stay! I'm so glad to hear our staff took great care of you and you enjoyed our amenities on property like the BBQ and jacuzzi. We hope to see you again soon!

10/10 - Excelente

Justin

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice place. A little dates but has all the suite amenities. Very friendly and helpful front desk clerk.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Nicole Ambrose, AGM em 24 de ago. de 2023
Thank you for staying with us! We hope to see you again soon.

4/10 - Insatisfatória

D L

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Pass
Service was OK. Pool was clean. Room was very dated. Peeling paint on the ceilings in the room from water damage. Room had spiders and webs in corners. Very dated and worn. Beds were meh. Not awful but nothing about the rooms were particularly comfortable. Television was not a smart tv and the screen was broken. Only showed the show on 3/4 of the screen.
Pealing ceiling in bathroom
Roomates
Broken tv
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Nicole Ambrose, AGM em 9 de ago. de 2023
Thank you for staying with us and for taking the time to provide your review. I'm very sorry about the condition issues you experienced in the room and wish we had known so we could have offered you a different room for your stay! I will be sure to pass along your feedback to our Maintenance team so we can make the necessary repairs. I hope you'll give us another opportunity to provide you with an outstanding stay if your travels bring you back to the Livermore area. Thank you.

10/10 - Excelente

Victor

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Nicole Ambrose, AGM em 24 de ago. de 2023
Thank you for staying with us at SenS Suites! We hope to see you again on your next trip to Livermore!

10/10 - Excelente

Garys

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent customer service
As always, excellent customer service.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Nicole Ambrose, AGM em 9 de ago. de 2023
Thank you so much for always choosing to stay with us whenever you travel to Livermore! We look forward to seeing you again soon and continuing to provide you with excellent customer service!

10/10 - Excelente

Brandi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jun. de 2023
Resposta de Nicole Ambrose, AGM em 3 de jul. de 2023
Thank you for the rave review! We're so glad you had a great stay with us at SenS and hope to see you again soon!

8/10 - Boa

Kishore

Viagem de negócios
Clean, spacious and comfortable room. And friendly staff.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Nicole Ambrose, AGM em 23 de jun. de 2023
Thank you for staying with us and for taking the time to review your experience. We're so glad to hear that you enjoyed our large suites and found everything clean and to your liking. We hope to see you again the next time your travels bring you to the Livermore area!

6/10 - Ok

Beth

Livermore trip
It was clean and comfortable. However it was very noisy early AM from gas station next door. The lobby coffee was luke warm. Breakfast rhe normal stuff thats included in these type of hotels pretty boring but plentiful. Nice hot tub, pool area for relaxation.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Nicole Ambrose, AGM em 14 de jun. de 2023
Thank you for staying with us and for taking the time to review your stay with us. I'm so sorry to hear that you experienced noise in the morning from the gas station--I wish there was a way we could control things like that! I'm glad that you were able to enjoy the hot tub and pool area during your stay, and I hope you'll consider staying with us again so we can make it up to you! Thanks again.

10/10 - Excelente

Georgi, Las Vegas

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Nicole Ambrose, AGM em 27 de mai. de 2023
Thank you for staying with us at SenS! We look forward to seeing you on your next trip to Livermore!

10/10 - Excelente

Dayton

Hospedou-se por 2 diárias em abr. de 2023
Resposta de Nicole Ambrose, AGM em 21 de mai. de 2023
Thank you for staying with us at SenS Suites Livermore! We're so glad you had a great stay and look forward to seeing you again soon. Thanks for the great feedback!

10/10 - Excelente

JENNIFER

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2023
Resposta de Nicole Ambrose, AGM em 4 de abr. de 2023
Thank you for taking the time to rate your stay with us. We're thrilled to see that you had a great experience at SenS Suites Livermore and look forward to seeing you again soon!

10/10 - Excelente

Rochelle

Pontos positivos: Limpeza
Love this hotel, quiet, spacious and nice staff
Hospedou-se por 1 diária em mar. de 2023
Resposta de Nicole Ambrose, AGM em 29 de mar. de 2023
Thank you for staying with us! We're so glad to hear you had a wonderful stay at SenS, and we hope to see you back again soon!

8/10 - Boa

Angela

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Clean and friendly
Very nice place with large rooms, well equipped kitchen and a nice breakfast. Downsides were extremely firm beds (I couldn’t sleep!), a broken hot tub (one of the main reasons I chose this location!) and no electric vehicle charging on site.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Dean em 17 de fev. de 2023
Thank you very much for your review. We do apologize for the hot tub being down and the firm bed, but appreciate you taking the time to give us a good review.

10/10 - Excelente

Joe

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Home away from home!
Love the kitchen in suite, breakfast was great!
Hospedou-se por 1 diária em jan. de 2023
Resposta de Dean em 17 de fev. de 2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay with us and hope to see you again soon.

10/10 - Excelente

Joe

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Felt like home away from home!
Hospedou-se por 1 diária em jan. de 2023
Resposta de Dean em 17 de fev. de 2023
Thank you for your review of your stay with us. We are very please you enjoyed your stay and hope to see you again soon.

6/10 - Ok

Aimee

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Uncomfortable beds and ruin down property
Definitely overall property needs a facelift but the biggest issue is the cheap and uncomfortable beds and the tv that has only about 5 channels that are watchable. Carpet and sofa had stains. The check in staff was extremely friendly and welcoming, so a plus there. Overall i wouldn’t book her again.
Hospedou-se por 1 diária em jan. de 2023
Resposta de Nicole Ambrose, AGM em 23 de jan. de 2023
Thank you for staying with us and sharing your feedback. I'm sorry to hear that you had an uncomfortable night with our mattresses and the TV in your room, but I'm happy to hear that our staff otherwise took good care of you. I hope you'll give us another opportunity to make it up to you the next time your travels bring you to the Livermore area!

10/10 - Excelente

Mai

Hospedou-se por 1 diária em dez.. de 2022
Resposta de Nicole Ambrose, AGM em 5 de jan. de 2023
Thank you for the positive review! We're so glad you had a great stay with us, and hope to see you again soon!

10/10 - Excelente

douglas

Hospedou-se por 1 diária em dez.. de 2022
Resposta de Nicole Ambrose, AGM em 18 de dez. de 2023
Thank you for staying with us!

6/10 - Ok

Idania

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Served it’s purpose. Kind front office staff.
Hospedou-se por 2 diárias em out. de 2022
Resposta de Nicole Ambrose, AGM em 14 de nov. de 2022
Thank you for staying with us at SenS Suites Livermore! We hope to see you again the next time your travels bring you to the area.

4/10 - Insatisfatória

Kim

Hospedou-se por 2 diárias em out. de 2022

10/10 - Excelente

Jerry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wedding in Livermore
The place was wonderful but it was to costly the yards could have been kept up better and the carpet was dirty but we did enjoyed are stay
Hospedou-se por 4 diárias em set. de 2022
Resposta de Nicole Ambrose, AGM em 28 de set. de 2022
We're so glad to hear you enjoyed your stay with us at the SenS Suites Livermore and hopefully had a wonderful time at the wedding you attended! Thank you for the positive review and for providing your comments so we can address those areas for improvement. Thanks again!

8/10 - Boa

John

Hospedou-se por 2 diárias em set. de 2022

10/10 - Excelente

D elizabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2022
Resposta de Nicole Ambrose, AGM em 26 de set. de 2022
Thank you for staying with us! We hope to see you again the next time you visit the Livermore area!

10/10 - Excelente

Kelly

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were friendly and helpful. The room, for the money, was beyond expectations. Full size fridge, a stovetop, cookware...very clean and the bed was super comfy
Hospedou-se por 2 diárias em set. de 2022
Resposta de Nicole Ambrose, AGM em 26 de set. de 2022
Thank you for staying with us at SenS and for the rave review! We're so happy you had a great stay and hope to see you again soon!

2/10 - Terrível

Glenn

Hospedou-se por 1 diária em set. de 2022

10/10 - Excelente

xing

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
nice
Hospedou-se por 1 diária em jul. de 2022
Resposta de Nicole Ambrose, AGM em 1 de ago. de 2022
Thank you for staying with us! We hope to see you again soon.

2/10 - Terrível

Melissa

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Unauthorized access to my credit card
This was a free reward night yet tha hotel charge my card full night priced unauthorized
Hospedou-se por 1 diária em jul. de 2022

10/10 - Excelente

Jorge

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2022
Resposta de Nicole Ambrose, AGM em 25 de jul. de 2022
Thank you for staying with us at SenS! We hope to see you again soon!

8/10 - Boa

Lisa M

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários e comodidades
Staff was very friendly and helpful. Our two bedroom two bath unit was clean on the surface but definitely in need of updating. Carpet had spots and rips, furniture was kind of old. Slider door very hard to open and in need of a new screen. Beds were just ok, pillows not so great. The dining area, pool area were all clean and pleasant spots. Location is definitely a plus. Costco gas station right next door, breakfast was good for a quick meal before heading out. It was good enough for a one night stop before the second leg of our trip but wouldn’t want to stay again unless property was updated.
Hospedou-se por 1 diária em jul. de 2022
Resposta de Nicole Ambrose, AGM em 25 de jul. de 2022
Thank you for staying with us and for taking the time to review your stay. We are in the process of planning our next renovation and update, but I'm so glad to hear that you found your suite and our facilities clean and pleasant. We hope to see you again in the future!

10/10 - Excelente

Dallas

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
The place wasnice
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Nicole Ambrose, AGM em 5 de jul. de 2022
Thank you for your positive review! We hope to see you again soon!

10/10 - Excelente

luis

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Dean em 27 de jun. de 2022
Luis, Thank you for you wonderful review and it was a pleasure having you as our guest. Best Regards

8/10 - Boa

Christina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Thank you! Quaint, quiet space.
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Dean em 27 de jun. de 2022
Christina, Thank you for you review and it was a pleasure having you as our guest. Best Regards

8/10 - Boa

Angelique

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just found out it's right around the corner from Costco!
Hospedou-se por 4 diárias em jun. de 2022
Resposta de Nicole Ambrose, AGM em 23 de jun. de 2022
Thank you for reviewing your stay with us! Yes--we are walking distance to Costco here in Livermore, which makes us a convenient location for both shoppers and vendors alike! Thanks for staying at SenS--we hope to see you again soon!

6/10 - Ok

cynthia

Pontos positivos: Limpeza, serviço e funcionários e comodidades
The room was quiet and comfortable for a week’s stay. The breakfast wasn’t great for a vegetarian. Only two days offered more than just apples for fruit, only two days had yogurt. One day the only cereal was fruit loops. But overall it was fine, especially with the large refrigerator and kitchen in the room. The pool is very cold and they fill it with hose water each morning, which might be why, but that made it impossible to have an early morning swim before heading out for the day and one morning there were no clean towels at the pool, just a hamper full of soggy towels. My microwave didn’t work for five days and they didn’t fix it the day they said they would so that made dinner that night convert to cold sandwiches since I had brought a microwaveable dinner with me and leftovers that I didn’t want to use the stove for after a very long day. Air conditioner output was weak, but eventually did cool the room. One person often had their unattended very large dog outside. It wasn’t friendly and growled and barked. Luckily it didn’t attack. Sometimes there were piles of trash on the ground by the exterior trash cans. Overall it was a comfortable stay, with a few minor inconveniences. Quiet and comfortable and very spacious. Lots of closet space. Wish the exercise room had been open. I will probably stay here again.
Hospedou-se por 7 diárias em jun. de 2022
Resposta de Nicole Ambrose, AGM em 19 de jun. de 2022
Thank you for staying with us and for taking the time to review your experience. I'm glad to hear that you enjoyed your stay with us, despite experiencing a few issues. We strive to provide a wide range of options for our breakfast each morning, but sometimes we may run out of certain items based on guest demand or if we are shorted by our suppliers, so I'm sorry you had limited options on some mornings. Also, our pool is not heated, so if it hasn't been too warm outside then it usually stays pretty chilly, but our fitness center is open 24/7 so I apologize for any misinformation you may have been given that it was not available for you to use. We look forward to seeing you again so we can provide you with an even better experience! Thank you again.

2/10 - Terrível

Gideon

Pontos negativos: Serviço e funcionários
Took a really long time to check in then was given horrible directions to find my room. Wouldn’t recommend this place. Everything is also really old
Hospedou-se por 1 diária em jun. de 2022
Resposta de Nicole Ambrose, AGM em 11 de jun. de 2022
Thank you for staying with us and for taking the time to review your stay. I am very sorry to hear about the difficulties during the check-in process that you experienced and will use your feedback to re-visit some training with our team to ensure that this doesn't happen again. We hope to have another opportunity to better serve you in the future.

8/10 - Boa

Lane

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
One night stay for a family of six
The one-night stay was fine. It was about what we paid for. The room was clean. The beds were a bit too firm. The breakfast was not bad.
Hospedou-se por 1 diária em mai. de 2022
Resposta de Nicole Ambrose, AGM em 11 de jun. de 2022
Thank you for staying and for taking the time to review your experience at SenS! We hope to see you again the next time your travels bring you to the Livermore area.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Friendly and Clean
Very friendly front desk personnel. Property is well kept and we will plan to stay here again when traveling through the area.
Hospedou-se por 1 diária em mai. de 2022
Resposta de Dean em 16 de mai. de 2022
Thank you so much for staying with us and for your wonderful review of our property and staff.