Wi-Fi de cortesia, roupa de cama

Avaliações de Motel 6 Little Rock, AR - West

2 out of 5
Motel 6 Little Rock, AR - West
10524 W Markham St, Little Rock, AR

Avaliações

6,2
Nota 10 - Excelente. 173 de 778 avaliações" "
Nota 8 - Boa. 168 de 778 avaliações" "
Nota 6 - Ok. 145 de 778 avaliações" "
Nota 4 - Insatisfatória. 126 de 778 avaliações" "
Nota 2 - Terrível. 166 de 778 avaliações" "

6,4/10

Limpeza

7,0/10

Serviço e funcionários

5,4/10

Comodidades

6,0/10

Condições e instalações da propriedade

5,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Maria Isabel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2018

4/10 - Insatisfatória

Jorge

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Mucho ruido
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Nancy Y. em 1 de mai. de 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 - Boa

Daniel

Pontos positivos: Serviço e funcionários
Excellent motel if you just need someplace easy & inexpensive. The room is exactly what you'd expect for a Motel 6 - no frills as it gets. But it does the job if your goal is to keep things simple & inexpensive. Good restaurants in walking distance and easy parking. Service from staff was excellent.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Brand Experience Team em 22 de abr. de 2024
Hi DanielThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 - Terrível

David

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Stay away from this motel. Honestly it’s my fault for not doing further research on this place, I have always taken some reviews with a grain of salt but boy were most of them right. We pulled into the parking lot, didn’t seem to bad at first (famous last words) until we drove around back where our room was located. There were broken down cars some super sketchy people, and possibly some prostitutes. We honestly felt like our car would most likely get broken into and felt it best to just go somewhere else. I will also add the pictures on Expedia look nothing like the actual rooms, so do yourself a favor spend a little extra money for a nicer hotel.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Brand Experience Team em 22 de abr. de 2024
Hi David,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 - Insatisfatória

Thomas

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nancy Y. em 18 de abr. de 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 - Excelente

Hedi

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
They have only smoker rooms. I am a non smoker and room smells like an ashtray.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Brand Experience Team em 16 de abr. de 2024
Hi Heidi, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

2/10 - Terrível

Sonja

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place needs to have a negative don’t stay here across it. The people smoke comes through the room not cigarettes smell to note. The people just hanging around the place and all the trashed cars. Unsafe is an understatement staying there
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bill em 21 de mar. de 2024
Hi Sonja,We apologize for your experience with us. Management is aware and because of your feedback, changes have been made. We hope to see you again and make it up to you! Take Care!

10/10 - Excelente

Robert

Hospedou-se por 1 diária em mar. de 2024

2/10 - Terrível

Steve

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Advertised truck parking. There was no truck parking. The bedding was dirty, the floor was dirty, cooling unit rattled and couldn’t be adjusted, no tv remote, one bath towel for 2 guests and the parking lot was like a drag strip.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Johnson em 5 de mar. de 2024
Hi Steve,Thank You for your feedback. We are sorry you did not enjoy your stay with us. We have notified management and all issues will be addressed. No further action is required on your part and we hope you stay with us again.

8/10 - Boa

deanna

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
This particular room today the shower rod is broken like that like coming apart from the wall and the area beside the refrigerator. There’s food and stuff all splashed over the wall and only one towel for two guests and one bar of soap and one little buddy bar of soap, or whatever and normally most hotels, and I understand costuras was whatever you know, but for the most part the beds made sheets are clean floors are clean just some repair maintenance repair stuff for as much as you pay for these rooms and they make pretty good money off of renting these rooms by the night so they should be able to repair the things that are broken
Hospedou-se por 1 diária em fev. de 2024
Resposta de Linda em 26 de fev. de 2024
Hi Deanna,Thank you for your feedback. We apologize we were not able to exceed your expectations. Management is aware of your review and they are working on it. We hope to see you again. Take Care.

2/10 - Terrível

Twanda

Hospedou-se por 1 diária em fev. de 2024
Resposta de Tabaris em 20 de fev. de 2024
Hi Twanda,Thanks for your feedback. We apologize you were not satisfied. Unfortunately, we don't have a review as to what happened and would like to know. Please contact us and let us know about your experience. Take Care

2/10 - Terrível

Zackary

Hospedou-se por 1 diária em fev. de 2024
Resposta de Paula em 20 de mar. de 2024
Hi Zackary,Thank You for staying with us. Also, we hoped you would give us some feedback on your stay. We hope to see you again. Take Care

4/10 - Insatisfatória

Amanda, Lonoke

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
My first room was smoky. Second room filthy, third room cleaner but not clean. Employees helpful.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Michelle em 16 de fev. de 2024
Hi Amanda,We appreciate your stay with us and apologize for your experience. Management has been notified and no further action is required on your part. We are looking into the matter and hope to see you again and give you a fabulous experience! Take Care

6/10 - Ok

Carolyn

Viagem de negócios
The rooms, need a paint job and needs to be updated
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dave em 6 de fev. de 2024
Hi Carolyn, Thank You for your feedback. We appreciate your stay and apologize for your experience. Management has been notified and no further action is required on your part. We hope to see you again. Take Care

6/10 - Ok

randall

Hospedou-se por 1 diária em jan. de 2024
Resposta de Joe em 2 de fev. de 2024
Hi Randall,We hope to see you again and wish you gave us some feedback on your stay. Take Care

2/10 - Terrível

Anthony

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Pete em 2 de fev. de 2024
Hi Anthony,We hope to see you again and wish you gave us some feedback on your stay. Take Care

2/10 - Terrível

Germán

Viagem de negócios, Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
the showers don't work
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Bob em 2 de fev. de 2024
Hi GermanWe apologize for your experience. Management has been notified and no further action is required on your part. We hope to see you again. Take Care

6/10 - Ok

Mario

Hospedou-se por 1 diária em dez.. de 2023
Resposta de John em 2 de fev. de 2024
Hi Mario,We hope to see you again and wish you gave us some feedback on your stay. Take Care

10/10 - Excelente

SUSAN, Killeen

Pontos positivos: Serviço e funcionários
.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Nancy Y. em 2 de jan. de 2024
Thank you for the perfect rating!!Nancy Y.#Team6

2/10 - Terrível

Kelli, Warren

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
They rude
Hospedou-se por 1 diária em nov. de 2023
Resposta de Brand Experience Team em 26 de dez. de 2023
Hi Kelli,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 - Terrível

Kelli, Warren

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was nasty sheets
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Brand Experience Team em 26 de dez. de 2023
Hi Kelli, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza
Definitely disappointed
Check in was super easy so that’s a plus. However, the tweakers living there, the homeless drug addicts, and the broken down cars in the parking lot are definitely a turn off. Also, the Indian housekeepers who pound on the door twice a day plus the cockroaches are a turn off. The sheets on the bed weren’t even clean looking. I definitely give this place a 2 star review. Do better people.
Roach on sink
Roach on sink
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Brand Experience Team em 26 de dez. de 2023
Hi Traveler,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 - Insatisfatória

Jessica

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Marie em 2 de fev. de 2024
Hi Jessica,We hope to see you again and wish you gave us some feedback on your stay. Take Care

10/10 - Excelente

Najih Razin

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jenna em 2 de fev. de 2024
Hi Najih, Thank You for your stay and your 5 STAR review! We loved hosting you and hope to see you again.

2/10 - Terrível

James

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was filthy. Got up this morning and was taking a shower and there were roaches crawling in and out of the shower.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Brand Experience Team em 20 de dez. de 2023
Hi James,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 - Ok

Robert

Pontos negativos: Condições e instalações da propriedade
Questionable
I guess you get what you pay for. The area didn't seem so bad but the motel seemed to have some nefarious characters hanging around possibly selling substances or services unwanted by more upstanding people.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Brand Experience Team em 20 de dez. de 2023
Hi Robert, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 - Terrível

Brandon

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Paul em 2 de fev. de 2024
Hi Brandon,We hope to see you again and wish you gave us some feedback on your stay. Take Care

6/10 - Ok

Kelli, Warren

Hospedou-se por 1 diária em nov. de 2023
Resposta de Linda em 2 de fev. de 2024
Hi Kelli,We hope to see you again and wish you gave us some feedback on your stay. Take Care

2/10 - Terrível

Herbert

Pontos negativos: Limpeza e comodidades
Roaches
Hospedou-se por 1 diária em nov. de 2023
Resposta de Brand Experience Team em 5 de dez. de 2023
Hi Herbert,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

6/10 - Ok

Crystal

Viagem de negócios
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Bring your own supplies
I was trying this place again since close to work. Lord behold I get in the room and the toilet is stopped up. Front desk said to wait til after 5pm which it's 3pm. So tried to take a shower but learned the definition of a cold shower. Matience fixed the toilet but then I learned the microwave doesn't work so I couldn't warm my food or make coffee the next morning. They don't offer any breakfast or coffee so up early I go to the gas station to get old coffee. What a night!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Nancy Y. em 28 de nov. de 2023
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 - Insatisfatória

anthony

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bathroom door wouldn’t close, pubes all over the bathroom and towels. Toilet seat was on very loose and was cheap.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Nancy Y. em 28 de nov. de 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - Excelente

Patricia

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Dirty
The room was very warm. That’s about it😭
Hospedou-se por 1 diária em nov. de 2023
Resposta de Brand Experience Team em 13 de nov. de 2023
Hi Patricia, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 - Terrível

Jamie

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was horrible and should be taken off Expedia!!! They need to throw this hotel in the trash. Ppl live there and hang outside of there rooms all night! I paid for 2 nights. The room was already a bit scary being we were put in the back of the hotel. (That’s where the ppl are that live there) What broke the camels back was the hundreds of roaches that came out of the front door carpet when I got back to the room. Needless to say I shook out my clothes and booked a marvelous room at Markham house! I wish I had gone there first. Motel 6 should be MOTEL SICK!! So disgusting!!
Resposta de Nancy Y. em 6 de nov. de 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 - Insatisfatória

Kyle

Viagem de negócios, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Hairs on the bed when I rolled back the sheets and holes in the sheets with spots. Bed super uncomfortable. I felt like a pretzel in the morning. All night partying and loud noise outside, and in opposite rooms. Cars from the highway road noise sounded like the Indy 500 in the room, loud. This was one of the roughest Motel 6's I've stayed at in the country. I travel for work often all over the U.S. * I know the staff and owners can clean up and do better. Hope it gets better for your future guests.
Hospedou-se por 1 diária em out. de 2023
Resposta de Brand Experience Team em 25 de out. de 2023
Hi Kyle,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 - Terrível

John

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The place was a wreck
Hospedou-se por 1 diária em jul. de 2023
Resposta de Brand Experience Team em 25 de out. de 2023
Hi John,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 - Terrível

Ashley

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Roach Motel
It was horrible It was roaches everywhere
Hospedou-se por 1 diária em out. de 2023
Resposta de Brand Experience Team em 9 de out. de 2023
Hi Ashley,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 - Ok

Leslie

Pontos negativos: Limpeza e condições e instalações da propriedade
scary
the hotel was nasty outside broke down cars in the parking lot it smelled like weed on the outside constant people walking around and it was not in a good neighbor hood as well there was a armed security guard walking around all the time
Hospedou-se por 1 diária em set. de 2023
Resposta de Brand Experience Team em 9 de out. de 2023
Hi Leslie,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 - Ok

Cecelia

Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Ashley

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

Danielle

Viagem em grupo, Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
They were painting so tarp and plastic was on everything. There was a dirty used condom they are trying but they need to better.
Hospedou-se por 1 diária em set. de 2023
Resposta de Brand Experience Team em 29 de set. de 2023
Hi Danielle,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 - Boa

KAREN

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
One night stay was comfortable
No odors and very clean
Hospedou-se por 1 diária em set. de 2023
Resposta de Brand Experience Team em 29 de set. de 2023
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Bugs and unclean
Hospedou-se por 2 diárias em set. de 2023
Resposta de Nancy Y. em 26 de set. de 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 - Insatisfatória

Belinda

Too many men hanging out on balconies drinking and loud talking before 9:00 am.
Hospedou-se por 1 diária em set. de 2023
Resposta de Nancy Y. em 26 de set. de 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 - Terrível

Dustin

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This property is very unsafe. I checked in and then went to my room. There were 2 prostitute’s outside in the parking lot soliciting. In addition, multiple sketchy vehicles and people. In addition, the facility is being pained and there was clear tarp paper over all of the windows. This establishment looks nothing like the pictures online.
Hospedou-se por 1 diária em set. de 2023
Resposta de Nancy Y. em 26 de set. de 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 - Insatisfatória

Thomas

Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
To many people loitering around motel. Towels seemed damp.
Hospedou-se por 1 diária em set. de 2023
Resposta de Nancy Y. em 26 de set. de 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 - Boa

Belinda

Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Brian

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Staff was helpful. Unfortunately there was no electrical outlets along the wall at the head of the bed making it difficult to use medical devices while sleeping.
Hospedou-se por 1 diária em set. de 2023
Resposta de Brand Experience Team em 18 de set. de 2023
Hi Brian,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

4/10 - Insatisfatória

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Checked in and the first room was still occupied and the second room was dirty. The third was seviceable. Everyday had to have my keys redone as I didnt have access to my room. I stayed for 5 days. Most of the time service in front office was good.
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Brand Experience Team em 11 de set. de 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 - Terrível

Reggie

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Exterminator Needed
I tried to get a refund at the hotel the night of. There were bugs literally all over the room. Walls, doors, bed. They said they could start the process but I had to go thru you guys. I did the chat, and was told I would here something back without 72 hours. I never stayed in the hotel. Returned the keys within 10 minutes of checking in. No other smoking rooms available. I still want my refund. Room was never used.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Brand Experience Team em 11 de set. de 2023
Hi Reggie,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

4/10 - Insatisfatória

Terri

Pontos positivos: Limpeza e conforto do quarto
Kinda scary atmosphere...
I will start by saying I traveled solo. they put me in a 2 room spot. It was supposed to accommodate 4 people. There was a table but not one chair. There were 2 towels in the room. It had a kitchenette with 3 plates, 2 forks and 3 spoons and this room was for 4 people. There were quite a few people who lived there and I was a little scared because they looked pretty shady. I even asked the desk if it was a safe place and was told they have a security person who comes in at night to watch the camera monitors. They even had triple locks on the room doors. I can say that they had very good lighting outside in the parking lot at night. I still felt a little uneasy...
Hospedou-se por 1 diária em ago. de 2023
Resposta de Brand Experience Team em 11 de set. de 2023
Hi Terri,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6