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Avaliações de Upon Angels - Adults Only

4 out of 5
Upon Angels - Adults Only
10 Rua dos Anjos, Lisbon

Avaliações

9,6

Extraordinária

Nota 10 - Excelente. 68 de 87 avaliações" "
Nota 8 - Boa. 16 de 87 avaliações" "
Nota 6 - Ok. 2 de 87 avaliações" "
Nota 4 - Insatisfatória. 0 de 87 avaliações" "
Nota 2 - Terrível. 1 de 87 avaliações" "

9,8/10

Limpeza

9,6/10

Serviço e funcionários

9,6/10

Comodidades

9,6/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Gabriel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel novo e com identidade
Ficamos muito felizes com a experiência. O hotel é bastante novo e o estado geral de conservação está impecável. O hotel está a uma quadra do metrô, o que facilita bastante o deslocamento pela cidade e ao aeroporto. A equipe toda é muito cordial e solicita. Pedro, na recepção, e Xavier, no bar, foram excepcionais no atendimento e nas sugestões que nos deram. Voltaríamos a nos hospedar no Upon Angels sem duvidas.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Ângela LOPES - Front Office Manager em 15 de nov. de 2023
Caro Gabriel,É uma grande satisfação saber que a sua estadia no Hotel Upon Angels foi agradável e que a nossa localização facilitou o seu deslocamento pela cidade. Estamos muito felizes em saber que a cordialidade e a prestatividade de toda a nossa equipe, especialmente Pedro e Xavier, contribuíram para a sua experiência positiva.Aguardamos ansiosamente o seu retorno ao nosso hotel, e estamos certos de que continuaremos a proporcionar-lhe momentos inesquecíveis. Mais uma vez, muito obrigado pela sua avaliação positiva.Atenciosamente,

10/10 - Excelente

Jennifer

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved the funkiness of this boutique hotel. The outdoor jacuzzi and terrace area is fab, the rooms are spacious, very well-appointed (be warned- not for prudes- decor is risque), and the staff is wonderful. It is in the Moorish quarter, so not super walkable for a lot of the attractions, and the street is a bit rundown, but Upon Angels is a little gem in the midst.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Gabriela Campos Front Office Team Upon Angels em 18 de mai. de 2024
Dear Jennifer,It's delightful to read about your positive experience at our boutique hotel. We're thrilled that you appreciated our unique decor, spacious rooms, and the outdoor jacuzzi area. Our staff will be very pleased to hear your kind words.We understand that our location in the Moorish quarter may not be the most convenient for all attractions, but we hope that the charm and authenticity of the area added to your overall experience. Thanks once again, for your feedback and for appreciating Upon Angels as a 'little gem'. We look forward to welcoming you back in the future.Best regards,

10/10 - Excelente

Jagor

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Gabriela Campos Front Office Team Upon Angels em 6 de mai. de 2024
Dear Jagor, Your high rating of our hotel is truly appreciated. Your satisfaction is our utmost priority and we are delighted to hear that your experience with us was to your liking. We hope to have the pleasure of welcoming you back to Hotel Upon Angels in the future. Best regards,

10/10 - Excelente

Karine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Gabriela Campos Front Office Team Upon Angels em 6 de mai. de 2024
Dear Karine,It brings us great pleasure to know that you enjoyed your stay at Hotel Upon Angels. Your impressive rating of 5 stars speaks volumes about your satisfaction, and we could not be more pleased.Thank you for choosing us as a place to relax during your travels. We hope to have the pleasure of welcoming you back in the near future.Greetings,

10/10 - Excelente

Olivier

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel très sympathique. Chambre agréable et très propre.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Gabriela Campos Équipe de la réception Upon Angels em 3 de mai. de 2024
Cher client,C'est un plaisir de lire que vous avez apprécié votre séjour chez nous, notamment la propreté et le confort de votre chambre. Nous nous efforçons d'offrir à nos clients une expérience reposante et agréable, et vos mots encourageants nous font chaud au cœur.N'hésitez pas à revenir nous rendre visite lors de votre prochain voyage, ce sera toujours un plaisir de vous accueillir à l'Hotel Upon Angels.Meilleures salutations,

10/10 - Excelente

Yvonne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Das Hotel liegt circa zehn Minuten fußläufig vom Stadtzentrum entfernt, leider geht man ein Stück durch ein Gebiet/Straße in dem man sich nicht so sicher fühlt. Direkt um das Hotel ist alles okay/ruhig und gleich um die Ecke Metro, Bus oder Tram. Ebenso sind Restaurants/Bars in der Nähe.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Ângela LOPES - Front Office Manager em 2 de mai. de 2024
Sehr Yvonne,Es freut uns zu lesen, dass die Lage unseres HotelsUpon Angels für Sie günstig war und Sie die nahegelegenen Verkehrsanbindungen und Restaurants schätzen konnten. Bei Ihrer nächsten Reise werden wir unseren Teil dazu beitragen, um Ihre Erwartungen zu erfüllen und Ihre Erfahrungen noch angenehmer zu gestalten. Mit freundlichen Grüßen,

10/10 - Excelente

Mohammad Reza

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Super Hotel, super Lage und super Personal, das sehr bemüht ist. Empfehlenswert
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Ângela LOPES - Front Office Manager em 9 de abr. de 2024
Sehr geehrter Mohammad,Es freut uns sehr, dass Sie Ihren Aufenthalt in unserem Hotel Upon Angels genossen haben. Es ist immer eine Freude zu hören, dass unsere Gäste unsere Lage und unser engagiertes Team schätzen. Ihre Rückmeldung ist eine schöne Bestätigung für unsere tägliche Arbeit und motiviert uns, weiterhin unseren hohen Standard zu halten.Wir hoffen, Sie bald wieder bei uns zu begrüßen.Mit freundlichen Grüßen,

10/10 - Excelente

Katharina

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ângela LOPES - Front Office Manager em 2 de mai. de 2024
Dear Katharina,It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Excelente

Ed

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were amazing, friendly and helpful. The room was stunning, spacious and comfortable. Would definitely return if we visit Lisbon again!
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Ângela LOPES - Front Office Manager em 25 de mar. de 2024
Dear Ed,Thank you for your wonderful feedback. We are thrilled to learn that you found our staff friendly and helpful, and that you enjoyed the comfort and space of our rooms. We look forward to welcoming you back soon.Kind regards,

10/10 - Excelente

Julian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great Hotel and very accommodating staff!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Ângela LOPES - Front Office Manager em 25 de mar. de 2024
Dear Julian,We're thrilled to hear that you enjoyed your stay at Hotel Upon Angels and found our staff accommodating. It is our continuous endeavor to provide exceptional service to our guests. We look forward to welcoming you back in the future.Kind regards,

10/10 - Excelente

Cybille

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Très bel établissement, propre et neuf. Le petit déjeuner est servi dans les chambres, il est très copieux et diversifié. Le personnel est agréable et les chambres sont spacieuses. À 20min à pied du centre ville. Seul bémol, le quartier est assez insécuritaire, mais c’est indépendant de l’hôtel !
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Gabriela Campos Équipe de la réception Upon Angels em 12 de mar. de 2024
Chère Cybille, Merci de partager votre expérience à l'Hôtel Upon Angels. Nous sommes ravis d'apprendre que vous avez apprécié la propreté de notre établissement, la diversité de notre petit déjeuner et l'amabilité de notre personnel. Nous notons votre remarque concernant la localisation, et nous comprenons votre préoccupation. Nous espérons néanmoins que cela ne vous empêchera pas de revenir séjourner chez nous lors de votre prochain voyage.Meilleures salutations,

8/10 - Boa

Ludovico

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Gabriela Campos Front Office Team Upon Angels em 12 de mar. de 2024
Dear Ludovico,Thank you for rating your stay at Hotel Upon Angels. We appreciate your feedback and look forward to welcoming you back for an even better experience in the future.Best regards,

10/10 - Excelente

Isabelle

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I loved the unique theme and feel to this hotel. It’s a one minute walk to the metro and the famous tram line; however, the area it’s located in isn’t the safest. Every day we encountered people on drugs outside (but they were harmless in our case and we had no issues). Just some strange characters. But the hotel itself is fabulous and they offer unique extras and a copious breakfast! As a woman I would only stay in this area with a male partner and suggest coming back a little before 10pm. Fabulous stay otherwise!
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Gabriela Campos Front Office Team Upon Angels em 12 de mar. de 2024
Dear Isabelle,thank you for your feedback and words of praise about our hotel and the atmosphere we strive to create. We are very pleased that you enjoyed our breakfast and the unique extras we offer. Regarding your concerns about the area, we are grateful for your honest words and regret that you did not feel completely safe. Your safety and well-being are of the utmost importance to us at Upon Angels. We hope to welcome you back on your next visit and strive to fully meet your expectations.Yours sincerely,

10/10 - Excelente

Sarafina

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Upon Angels- Adults Only in Arroios, Lisbon, offers a serene retreat for travelers seeking relaxation and rejuvenation. During my stay in February, the hotel provided a tranquil environment ideal for introspection and self-care. Initially, there was a hiccup with airport transportation, but the responsive reception staff promptly addressed it, ensuring a smooth check-in process. Throughout my stay, impeccable service was evident, with efficient room service and personalized dining arrangements. While the robe texture was a bit rough, overall comfort exceeded expectations. The cozy sheets, towels, and slippers were delightful. I appreciated having a bathtub in my room for rejuvenation, alongside a refreshing shower. The hotel's captivating design, vibrant colors, and elegant patterns create a sophisticated yet tranquil atmosphere. Outdoor spaces, including a pool area with empowering murals, offer relaxation opportunities. I enjoyed an outdoor movie screening in the garden area, though I admit I slept through it—truly here to rest! For therapists and artists seeking a peaceful getaway, Upon Angels- Adults Only provides an exceptional experience fostering rejuvenation and reflection.
Resposta de Ângela LOPES - Front Office Manager em 1 de mar. de 2024
Dear Sarafina,Thank you for your thoughtful and detailed review of your stay at Hotel Upon Angels. We are pleased to hear that our serene environment, personalized service, and unique design contributed to your overall relaxation and rejuvenation.Your feedback regarding the airport transportation and the texture of our robes is greatly appreciated and will be taken into consideration as we continually strive for improvement. We're glad to learn that these minor issues did not detract from your overall positive experience.It's particularly heartening to know that our outdoor spaces and amenities, such as the pool and garden area, added to your enjoyment. We look forward to welcoming you back on your next retreat, and we will continue to strive to provide an exceptional experience that fosters rejuvenation and reflection.Kind regards,

10/10 - Excelente

Jake

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Gabriela Campos Front Office Team Upon Angels em 26 de fev. de 2024
Dear Jake,It's wonderful to hear that you rated us 5 out of 5. Your positive evaluation is much appreciated and we're delighted that you had such a great experience with us. At Hotel Upon Angels, we strive to provide our guests with the best service possible, and it warms our hearts to know that we succeeded in your case.Your satisfaction is our reward. We look forward to welcoming you back on your next visit.Best regards,

10/10 - Excelente

Anna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sehr große Zimmer
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Gabriela Campos Front Office Team Upon Angels em 19 de fev. de 2024
Liebe Anna,Es freut uns zu hören, dass Sie unsere geräumigen Zimmer geschätzt haben. Im Hotel Upon Angels streben wir danach, jedem Gast ein Gefühl von Komfort und Luxus zu bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen

10/10 - Excelente

Maja

Hospedou-se por 4 diárias em fev. de 2024
Resposta de Ângela LOPES - Front Office Manager em 25 de mar. de 2024
Dear Maja,We are very pleased with your review and hope to be able to welcome you again soon.Kind regards,

10/10 - Excelente

delphine

Hospedou-se por 4 diárias em fev. de 2024
Resposta de Gabriela Campos Équipe de la réception Upon Angels em 16 de fev. de 2024
Chère Delphine,Nous sommes ravis d'apprendre que votre séjour à l'Hotel Upon Angels a été à la hauteur de vos attentes et que vous nous avez attribué un score parfait de 10/10! Il est toujours réconfortant de savoir que nos efforts pour offrir une expérience inoubliable sont reconnus et appréciés. Nous espérons vous accueillir à nouveau dans un avenir proche.Meilleures salutations,

10/10 - Excelente

Laurène

Hospedou-se por 4 diárias em fev. de 2024
Resposta de Gabriela Campos Upon Angels em 15 de fev. de 2024
Chère Laurène,Ton commentaire succinct mais très gratifiant est très apprécié ! C'est délicieux de savoir que tu nous as attribué une note parfaite de 10. Ta satisfaction est notre priorité absolue et nous sommes heureux d'avoir répondu à tes attentes. Nous nous réjouissons de t'offrir à nouveau notre hospitalité lors de ta prochaine visite. Meilleures salutations,

10/10 - Excelente

Gaspard

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Gabriela Campos Front Office Team Upon Angels em 12 de fev. de 2024
Dear Gaspard,We are absolutely thrilled to hear about your outstanding rating of our hotel. Your satisfaction is of utmost importance to us, and knowing we have met your expectations makes our efforts worthwhile. We look forward to welcoming you again at the Hotel Upon Angels. Best regards,

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Shocked by policies.
Great room and hotel. A staff member entered my room in the middle of the night while i was sleeping (in my bday suit) and scared the living hell out of me. HE said that a guest gave this room number and that the toilet was broken. He said he knocked (i was dead asleep), and if he did it wasnt very loud or for very long. Other hotels ive stayed at wont allow an employee to enter after hours unless a guest comes to the door. I was shocked and I travel about 50+% of the yesr for work. Totally needs to change.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Ângela LOPES - Front Office Manager em 11 de fev. de 2024
Dear guest,We are very sorry to hear about the incident that occurred during your stay. We know how important it is for our guests to feel safe and respected within our environments. I apologize for any discomfort caused.Our commitment is always to provide a quality experience, with maximum privacy and comfort. Thank you for sharing your experience with us, as this helps us to continually improve.We hope that, despite this episode, you can give us another opportunity to serve you better in the future.Sincerely,

10/10 - Excelente

sophie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Chambre spacieuse et originale, très propre. Petit-déjeuner copieux. Au calme et personnel à l'écoute et sympathique. Proche métro. Nous recommandons
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Gabriela Campos Équipe de la réception Upon Angels em 6 de fev. de 2024
Cher Sophie,Votre description de votre séjour à l'hôtel Upon Angels nous réjouit profondément. Nous sommes ravis d'apprendre que vous avez apprécié la taille et l'originalité de votre chambre, ainsi que la propreté des lieux. De plus, nous sommes enchantés que le petit-déjeuner copieux vous ait plu et que notre personnel ait su répondre à vos attentes.Votre recommandation est la plus belle des récompenses pour nous. Au plaisir de vous accueillir à nouveau lors de votre prochaine visite.Meilleures salutations,

10/10 - Excelente

Cristina

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel perfetto
I’hotel è posizionato in una zona per me molto funzionale, attorno a famosissimi locali. È tutto ben curato, c’è la metro ad un passo ma non l’abbiamo mai usata neanche di notte. La colazione è estremamente abbondante. Magari si potrebbe lasciare un modulo prestampato nella camera per non sprecare cibo.
Nei dintorni
Nei dintorni
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Gabriela Campos Team del front office Upon Angels em 5 de fev. de 2024
Gentile Crisitna,La sua recensione positiva ci riempie di gioia. Siamo felici che abbia apprezzato la posizione strategica del nostro hotel e che abbia goduto della ricca colazione che offriamo ogni mattina.Le sue osservazioni sono molto importanti per noi e apprezziamo il suggerimento di avere un modulo prestampato in camera per evitare lo spreco di cibo. Anche se non posso promettere azioni specifiche, posso garantire che valorizziamo tutte le idee che possono migliorare l'esperienza dei nostri ospiti.La ringraziamo per aver scelto Upon Angels e speriamo di poterla accogliere nuovamente.I migliori saluti,

10/10 - Excelente

Benjamin

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Helpful and friendly team. Room was in perfect condition equipped with lovely details.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Gabriela Campos Front Office Team Upon Angels em 5 de fev. de 2024
Dear Benjamin,It brings us immense joy to learn that you appreciated our team and the condition of your room. The team at Hotel Upon Angels is indeed dedicated to providing you with a welcoming atmosphere and ensuring your stay is memorable.Your positive comments about the lovely details in your room are greatly valued. It is these small details that we believe make a big difference, enhancing the overall stay experience for our guests.We look forward to welcoming you back for another enjoyable stay at Hotel Upon Angels in the near future.Best regards,

6/10 - Ok

Lauren

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice hotel in a not-so-nice area
I wish I could give this place more stars, but I just can't. First, the good: super nice, friendly staff and quite clean. The hotel is meant to have cool design, and it does. But that is irrelevant when practicality is sacrificed. For example, the tea kettle is too big to fill up in the sink. There is only a bathroom sink; no sink in the kitchenette. The bathroom is pretty, but there is no vanity space at all so you will struggle to find a place for your toothbrush and face cream. It became very clear after my three-night stay that whoever designed the rooms never actually stayed in them. Another reason why I cannot recommend the hotel is the location. The street where it is located is REALLY DIRTY; trash everywhere. It was disgusting. I also did not feel safe enough to venture out at night. A woman traveling alone should avoid at all costs. The location is a bit far from the sights, but the metro is very close, as is the 28E vintage tram. I did not use the restaurant as I was informed they could not accommodate gluten free. One last thing: some people might find the decor a bit offensive. Some of it is quite explicit, and the kama sutra left next to the bed was not particularly welcome (I just turned it over and used it as a coaster). This last item did not affect my review as it is a personal preference.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Gabriela Campos Front Office Team Upon Angels em 5 de fev. de 2024
Dear Lauren,Your detailed feedback is very much appreciated. It's encouraging to hear that you found our staff friendly and the hotel clean. These are aspects of which we are very proud. However, I am sorry to hear that certain elements of our design did not meet your practical needs. Your feedback is key to helping us understand where we may need to make adjustments. We would add that we are addressing the issue of bathroom convenience and will be making improvements in this regard very soon. We would also like to inform you that you can find a kitchenette in all our rooms, equipped with a sink and hob, just by lifting the top of the cupboard. We regret that there was little communication with our team, as it is clear that many of your concerns would be allayed if our team were aware of your problems.We also understand your concerns about the location and its cleanliness. We believe that the comfort and safety of every guest is paramount and we regret that you felt otherwise. We want to make it clear that our area is obviously busy as it is in the city center but we stress that to date we have not recorded any cases of violence of any kind towards our guests or staff. We sincerely regret that you were not completely satisfied with your stay and genuinely appreciate your honesty in sharing these concerns. Sincerely,

10/10 - Excelente

Denny

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Vi har haft en underbar vistelse. Personalen var toppen. Mysigt med frukostkorg till rummet. På en skala 1-10 så var det 11poäng. Har aldrig fått så fint och bra bemötande.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Gabriela Campos Front Office-teamet Upon Angels em 24 de jan. de 2024
Kära Denny,Dina vänliga ord är verkligen upplyftande. Det är fantastiskt att höra att du hade en så trevlig vistelse hos oss och att vårt team gjorde ett positivt intryck. Vi är mycket stolta över att leverera en minnesvärd upplevelse och det är uppmuntrande att veta att du uppskattade frukostkorgen till ditt rum.Det faktum att ni gav oss betyget 11 av 10 värmer verkligen våra hjärtan. Vi strävar efter att ge våra gäster en exceptionell service, och dina kommentarer bekräftar att vi är på rätt väg. Vi ser fram emot att snart få välkomna dig tillbaka till Hotel Upon Angels. Med vänlig hälsning,

10/10 - Excelente

antoine

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Gabriela Campos Front Office Team Upon Angels em 24 de jan. de 2024
Dear Antoine,Your succinct "10 in 10" review certainly brings a smile to our faces. We're thrilled that you had a top-notch experience at Hotel Upon Angels. Your feedback serves as a testament to our dedication to delivering exceptional service and memorable stays.Please be assured that we're constantly striving to maintain our high standards and your encouraging words will no doubt motivate our team to continue doing their best.We look forward to welcoming you back to Hotel Upon Angels in the near future.Best regards,

8/10 - Boa

Marti

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Gabriela Campos Front Office Team Upon Angels em 24 de jan. de 2024
Dear Marti,Your rating is greatly appreciated. It is our constant endeavor to provide our guests with the best services and facilities. While we are glad to have met most of your expectations, we understand there's room for improvement.Your feedback helps us strive towards excellence and ensure our guests have a memorable stay at the Hotel Upon Angels. We hope to have the pleasure of welcoming you back in the near future to showcase our commitment to improvement.Best regards,

6/10 - Ok

Paolo Alberto

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Gabriela Campos Front Office Team Upon Angels em 24 de jan. de 2024
Dear Paolo,We noticed your recent rating of "6 out of 10" for your stay at Hotel Upon Angels. It is clear there's room for improvement and we would like to assure you that we are continually working towards enhancing our guests' experiences. Your feedback plays a crucial role in this process.We hope to have another opportunity to welcome you back for a more enjoyable stay, where you can witness the strides we're making based on valuable feedback like yours.Best regards,

8/10 - Boa

Carolin

Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Gabriela Campos Front Office Team Upon Angels em 24 de jan. de 2024
Dear Carolin,Your rating of 8 out of 10 is highly appreciated. It is gratifying to learn that your stay at Hotel Upon Angels met many of your expectations. We aim to provide an exceptional experience for all our guests, and your feedback is valuable in helping us achieve this goal. We hope to welcome you back in the near future and strive to earn that extra 2 points to achieve a perfect score. Best regards,

10/10 - Excelente

Michel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bel hotel personnelles sympathique près du métro et centre ville pas besoin d’un automobile
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Gabriela Campos Front Office Team Upon Angels em 17 de nov. de 2023
Cher Michel,Nous sommes ravis d'apprendre que vous avez apprécié votre séjour à l'Hôtel Upon Angels. Il est merveilleux de savoir que notre personnel sympathique et notre emplacement pratique près du métro et du centre-ville répondent à vos besoins. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de vos prochaines visites en ville.Cordialement,

8/10 - Boa

Patrick

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Interesting concept and really the rooms are a lot of fun. I was going to meet a friend for dinner and they came to the hotel. While I was getting ready they waited in my room and the font desk clerk both knocked (I was in the shower) and called on the phone to inform me any guest must provide ID. I've never encountered this before. The clerk was probably just following procedure but it felt invasive and uncomfortable. The alley and some of the side streets near by are kind of trashy. Otherwise the property is fun and close to a metro station, good restaurants etc.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Gabriela Campos Front Office Team Upon Angels em 17 de nov. de 2023
Dear Patrick,It's heartening to know that you enjoyed the unique concept of our rooms and found our location convenient. We always strive to provide our guests with a comfortable and enjoyable stay.However, it is unfortunate that you found the guest ID policy intrusive. Our policies are designed to ensure the safety and security of all our guests, and we apologize if this caused you any discomfort. Thank you for your understanding and your valuable feedback. We look forward to welcoming you back at Hotel Upon Angels.Best Regards,

10/10 - Excelente

Hai

Hospedou-se por 1 diária em nov. de 2023
Resposta de Ângela LOPES - Front Office Manager em 14 de nov. de 2023
Dear Hai,It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Excelente

Luis Angel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em out. de 2023
Resposta de Ângela LOPES - Front Office Manager em 9 de nov. de 2023
Dear Luis Angel,It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Excelente

Anthony

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Sejour en couple upon angels
De l'arrivée au depart, tout a été parfait. La propreté, la qualite du petit dejeuner ( la paniere est excellente), l'accueil et la deco de la chambre. La literie est tres bien aussi. Mention speciale a catrina et solange pour leur gentillesse. Le seul point negatif mais qui ne gene en rien le sejour: le quartier
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Ângela LOPES - Front Office Manager em 9 de nov. de 2023
Cher Anthony, Merci pour votre remarque positive sur notre hôtel. Nous sommes ravis d'entendre que vous avez apprécié la propreté, le petit déjeuner et la décoration de la chambre. Votre compliment sur notre literie est également très apprécié. Nous sommes particulièrement heureux que notre personnel, en particulier Catarina et Solange, ait pu contribuer à rendre votre séjour agréable. Leur gentillesse est l'une de nos fiertés.En ce qui concerne le quartier, nous espérons que cela n'a pas entaché votre expérience globale. En vous remerciant une nouvelle fois, nous espérons vous revoir très bientôt à l'hôtel Upon Angels. Cordialement,

8/10 - Boa

Christian Ulrich Detlef

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Saubere Unterkunft Alles neu Frühstück aufs Zimmer in Picknick Körben ist etwas schwierig - nur 1 Kaffe inclusive
Hospedou-se por 4 diárias em out. de 2023
Resposta de Ângela LOPES - Front Office Manager em 1 de nov. de 2023
Dear Christian,We are very pleased that you appreciate our clean accommodation and fresh facilities at Hotel Upon Angels. We have taken note of your comments regarding breakfast. It is part of our philosophy to provide our guests with a special and unique experience, which is why we have chosen the concept of picnic baskets.We value your opinion very much and thank you for your feedback. It helps us to continuously improve our service and better meet the needs of our guests. Sincerely,

8/10 - Boa

Katy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel with funky interior, short walk into the main square and also some local restaurants bars close by. Overall a nice stay
Hospedou-se por 4 diárias em out. de 2023
Resposta de Ângela LOPES - Front Office Manager em 31 de out. de 2023
Dear Katy,How delightful to hear about your positive experience at Hotel Upon Angels! It's great to know that our unique interior and prime location added value to your stay. Your feedback affirms our commitment to delivering an enjoyable and convenient experience for our guests. We look forward to welcoming you back soon for another pleasant stay.Kind Regards,

10/10 - Excelente

Nicole, Bergkamen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was one of our best stays in a hotel! We loved the design, it was really unique and luxurious. And it was very clean. The staff was so kind and always helpful. Our highlights were the cute bar and the fancy pool. We also really liked the neighbourhood, there was a continente and many restaurants/bars nearby... All in all it felt exclusive!
Resposta de Your team at Upon Angels Hotel. em 29 de out. de 2023
Dear Nicole, What a pleasure to read your positive review of your stay at Upon Angels Hotel! We are delighted that our unique, luxurious design and impeccable cleanliness lived up to your expectations. It is a great satisfaction for us to know that our staff was able to accompany you with kindness and helpfulness. We're also delighted that our attractive bar and chic pool were among your highlights.It's wonderful to hear that you enjoyed the neighborhood and its many restaurants and bars. Your satisfaction is our greatest reward. We look forward to welcoming you again soon.Yours sincerely

8/10 - Boa

Laura

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super saubere stylische Unterkunft. Die Unterkunft hat eine relativ Zentrale Lage, man erreicht super alles zu Fuß. In der nähe der Unterkunft befindet sich ein Supermarkt. Das Personal war sehr freundlich und zuvorkommend. Empfehlenswert.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Ângela LOPES - Front Office Manager em 28 de out. de 2023
Sehr geehrter Laura!Es ist uns eine Freude, deinen positiven Kommentar über unser Hotel Hotel Upon Angels zu lesen. Es ist erfreulich zu wissen, dass du die Sauberkeit unserer Unterkünfte und unsere zentrale Lage genossen hast.Wir freuen uns, dass unser Personal deinen Aufenthalt angenehm gestaltet hat. Deine Empfehlung wird von uns sehr geschätzt.Mit freundlichen Grüßen,

10/10 - Excelente

Juliette

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful hotel, great staff. Neighborhood is upcoming, but suffers from a lot of homeless people.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Ângela LOPES - Front Office Manager em 23 de out. de 2023
Dear Juliette,Your kind words about our hotel and staff are greatly appreciated. It's always a pleasure to hear when our guests have a wonderful experience. We do understand your concern about the neighborhood. Please rest assured that your comfort and safety are paramount for us at Hotel Upon Angels. We look forward to providing you with an even better experience on your next visit.Kind regards,

8/10 - Boa

Eliza

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great character, clean, comfortable and friendly
The staff was super friendly and helpful. The property is really well kept and charming. They brought us WAY too much food for breakfast every morning. The property is a little but out of the way from the city center but totally doable if you enjoy walking a lot on vacation like we do.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Ângela LOPES - Front Office Manager em 22 de out. de 2023
Dear Elliza,It's delightful to hear that our dedicated staff made a positive impact on your stay at the Hotel Upon Angels. Their friendliness and helpfulness are indeed qualities that we take pride in.Your appreciation of our well-maintained and charming property is also heartwarming. We're glad that you enjoyed our generous breakfast servings - a great way to start the day, isn't it?We understand that our location may require a bit of walking for some, but as you've mentioned, it can be a pleasant experience for those who enjoy a leisurely stroll. Your feedback is truly valuable to us.We look forward to welcoming you back soon.Kind regards,

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent Hotel
The hotel is spotless, has a very cool vibe, are room was nice and quiet, lots of space, we really loved staying there
Hospedou-se por 2 diárias em out. de 2023
Resposta de Ângela LOPES - Front Office Manager em 18 de out. de 2023
Dear Guest,It is wonderful to read your positive remarks about your stay at Hotel Upon Angels. Your mention of our spotless environment and the unique vibe we aim to provide is highly encouraging. We always strive to provide spacious and calm rooms to ensure a comfortable experience for our guests. Your enjoyment during your stay is paramount to us. We are delighted that you found your time with us to be memorable.We hope to have the pleasure of welcoming you back in the near future. Kind regards,

8/10 - Boa

Curtis

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very stylish property, friendly staff. A little style over substance maybe? Breakfast is £15 per person, the hotel bar is expensive. The rooms are really interesting but there are certain details missing, for example there are no hooks on the wall or in bathroom so cant really hang anything up to dry. The pillows were not great quality and there wasn't another option? Bed was very comfortable.There are blue lights in the cealing that turn on to movement so when you turn in bed, they come on which woke us up a few times. Often housekeeping would forgot to replace a used item like towels, facecloths, tea, coffee
Hospedou-se por 5 diárias em out. de 2023
Resposta de Ângela LOPES - Front Office Manager em 18 de out. de 2023
Dear Guest,Your detailed feedback about your stay at Hotel Upon Angels is valued. It's heartening to hear that you found our property stylish and our staff friendly. We're also glad you appreciated the unique design of our rooms and found the bed comfortable.However, we apologize for any inconvenience you experienced. We understand that small details like hooks for hanging items, pillow quality, and automatic lights can significantly impact the overall comfort of your stay. Similarly, we acknowledge your comment on housekeeping. We'll continue to strive for excellence in all areas to ensure an ideal hotel experience for all our guests. Thank you once again for sharing your experience. We hope to have the pleasure of welcoming you back.Best Regards,

10/10 - Excelente

Laurence

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Super hôtel pour séjourner à Lisbonne
Chambre spacieuse et très agréable, personnel adorable, literie très confortable, bon emplacement pour visiter Lisbonne à pied.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Ângela LOPES - Front Office Manager em 28 de out. de 2023
Cher Laurence,Nous sommes ravis d'apprendre que vous avez apprécié votre séjour à l'Hôtel Upon Angels. Votre satisfaction concernant la chambre spacieuse et notre personnel aimable est une grande source de motivation pour nous. Il est également agréable de savoir que vous avez trouvé notre emplacement pratique pour visiter Lisbonne. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement,

10/10 - Excelente

Kelvin

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
What a fantastic place to stay in Lisbon. Friendly staff, fantastic rooms, walking distance to the main square and shopping areas. Will definitely stay here again when I’m next in Lisbon.
Hospedou-se por 1 diária em out. de 2023
Resposta de Ângela Lopes - Front Office Manager em 15 de out. de 2023
Dear Kelvin,We very much appreciate your comments regarding your stay at the Upon Angels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Boa

Matthew

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em set. de 2023
Resposta de Ângela Lopes - Front Office Manager em 15 de out. de 2023
Dear Matthew,I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Excelente

Dario, Domat Ems

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023
Resposta de Ângela LOPES - Front Office Manager em 10 de out. de 2023
Dear Dario,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Boa

kamal, Naccache

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My stay at Upon Angels hotel was very good and especially thanks to Solange who was great in everything: kind , attentive, helpful and professsional.
Hospedou-se por 5 diárias em out. de 2023
Resposta de Ângela LOPES - Front Office Manager em 10 de out. de 2023
Dear Kamal,We very much appreciate your comments regarding your stay at the Upon Angels.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Excelente

Therese

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We had a great stay in this colorful hotel.
Hospedou-se por 4 diárias em set. de 2023
Resposta de Ângela LOPES - Front Office Manager em 10 de out. de 2023
Dear Therese,We very much appreciate your comments regarding your stay at the Upon Angels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Excelente

Anna Maria

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Ângela LOPES - Front Office Manager em 10 de out. de 2023
Dear Anna Maria,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,