2/10 - Terrível
Perline Gilain
5 de ago. de 2025
Pontos negativos: Limpeza
Disappointing Experience: Substandard and Dirty Accommodation
We stayed in this accommodation with my best friend and my boyfriend, and our experience was extremely disappointing. On the first night, a cockroach crawled on us, which was already shocking. The shower was clogged, the showerhead holder was broken, making it very uncomfortable to use. Several lamps were not working.The TV became unusable after a few minutes, with the colors inverting completely. The washing machine, although properly plugged in, didn’t work at all. Moreover, the furniture and decorations shown in the listing did not match reality, and the apartment was dirty: hair in the shower, dusty floors, dirty dishes, and dust everywhere, despite the cleaning fees charged.We immediately contacted the host, providing photos to support our observations. Their response was that the apartment was considered "habitable," refusing any financial compensation. Apparently, the accommodation would need to be deemed unsanitary to warrant a refund, which is unacceptable given the misleading listing and the overall condition of the place. I also asked for the procedure to access the "livro de reclamações," mandatory in Portugal, but the host read my message and didn’t respond. They vaguely mentioned a "gesture" for the broken washing machine, but after asking for details about this gesture, they stopped responding.I strongly advise against this accommodation. The listing is misleading, the amenities are faulty, the hygiene is deplorable, and the customer service is nonexistent.
Perline Gilain
Hospedou-se por 6 diárias em jul. de 2025