4/10 - Insatisfatória
Natalie A.
4 de dez. de 2022
Looks can be deceiving
Annual girls trip; expectation of relaxation and fun. Upon arrival the Lodge was clean, new carpets, clean walls, new kitchen and well appointed/decorated throughout- looks can be deceiving. Preliminary walk around and checks found there was no fire alarms, fire blanket and no Welcome pack or inventory list of what to expect or where to go for emergency planning. Locks to back door broken- no keys to the other back and side door. Mouse trap and fresh droppings under the sink. No PAT testing of any electrics which is worrying with a hot tub. Gravy left in the gravy boat from previous renter. No cleaning equipment. No WIFI; managers said it wasn’t advertised as having WIFI however the listing didn’t say it hadn’t either so couldn’t watch any tv (WiFi) and no dvd player. Manager said out of kindness he would lend us his router. When we tried to raise concerns we were mocked and they laughed saying what did we expect? They were going to start getting their guests to pedal for their own electricity. Simple requests for basic things were made to feel like luxuries and we should be grateful. Next door neighbour sounded like a similar experience. Photographs taken for proof. Won’t book again- they have no respect for paying guests and certainly don’t care about hospitality.
Natalie A.
Hospedou-se por 2 diárias em dez. de 2022