This place looked nice in photos when I booked. I thought I made a good choice for my family to swim/sleep after driving for 10 hours. When I got there, I noticed the pool and hottub were down. That was a huge disappointment especially for my kids whom I promised we would swim that night. The lady at the front hadn't a clue as to what she was doing when checking in and made me question if I made the right choice. The moment I walked into the room, I was mortified. It was in terrible condition, unclean and has roaches dead and alive on the floor. The toilets were not cleaned and still had urine on the seats, the sink and tub still showed specs of dirt and debris, the bathroom floor hadn't been swept as well as the carpets near the sink. Hair tie was left there as a souvenir, furniture was in terrible shape and had clearly been chewed on by a dog. The fridge didn't close completely, compromising our food. I felt so uncomfortable, I went to the desk to demand another room. That was even worse. I was a mess at that point. I went back to the desk to ask for a refund so I could leave and go somewhere else but the lady would not help me. She even argued with me, essentially calling me a liar about the rooms being unkempt. At some point I just had to accept my circumstance and learn from it, but take it from me and other Google reviews DO NOT STAY HERE! I have never felt so uncomfortable in a hotel as I was here.
