6/10 - Ok
Sheyla
Viagem com a família
12 de jul. de 2025
Pontos positivos: Limpeza e serviço e funcionários
I really liked the hotel at first sight. Upon arriving the check in staff was not friendly at all. I was very aware that there would be charge for the 5th person but its the way she expressed herself was rude. Also the room was dirty and smelly. The linen had lizard poop on it and the bathroom smelled awful. We kindly asked for her to please change the sheets and to please clean the bathroom. Again she did so in a rude manner. At this point I was so frustrated. I drove from Managua to Leon with family to experience the beauty of the beach. Tired and frustrated I decided to take my family to the hostel 2 hotels down to eat dinner. The customer service there was awesome nothing like where we were staying. Also the pool was dirty. My nephew had to clean it.
I will say the next morning staff that cooked breakfast was awesome and very nice. I hate that I didn’t get her name.
Lastly I will say the hotel is beautifully decorated but staff needs good customer service skills.
Sheyla
Hospedou-se por 1 diária em jul. de 2025