2/10 - Terrível
Pooja
Viagem com a família
29 de dez. de 2025
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Absolutely awful. No housekeeping despite our requests during our entire stay. We could not even get a hold of staff as no one was at the reception or restaurant. We had to phone the hotel via the general number online and ask to be put through to the hotel chain.
Extremely poor cleanliness, there were stains all over the bedsheets, chairs and a strong odour of urine in the room, carpets and bathroom. Filthy toilet, grubby bedroom and all surfaces were full of stains and spillages. The towels were not fresh and the water pressure was ridiculously low. The lifts took an age to get to our floor and we had heavy luggage and missed our train waiting for the elevators which did not operate in any order whatsoever.
I am appalled at this hotel and will never stay here again. This is by far the worst place we have ever stayed in and couldn’t believe they were charging people such fees for an extremely poor environment. We felt as though we were at a safety and hygiene risk, the whole space was simply non-livable.
Very poor service, rude reception staff at check-in and no one available to help during our stay. They expect people to inform reception for housekeeping and there is not a single person available in the lobby, reception or bar area. This is perhaps a way to avoid housekeeping and save on resources. No one wanted to assist or serve customers. They have the audacity to charge 15GBP for an early check-in but the rooms are not even cleaned properly. Horrific experience.
Pooja
Hospedou-se por 2 diárias em dez. de 2025